Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

[iOS] Home Page not loading, "something went wrong"

Plan

Free/Premium

Country - Australia

Device iPhone 15 & iPad Pro 11 inch 4th gen

Operating System IOS 18.4.1

My Question or Issue

I have many devices, Windows surface, televisions etc. 

I also have an iPhone 15 that’s my main device and an iPad 11 4th gen. 
I have woken up this morning to both Apple devices being unable to load the Home Screen. 
the iPhone reports “something went wrong please reload”. The iPad just won’t load it. 
Interestingly all the other non-Apple devices are working perfectly fine.  

Things I’ve tried:

1. sighed out of everything more than twice on the same day. 
2. Deleted app. 
3. Cleared cache data for spotify app

4. rebooted iphone

5. reinstalled app

6. logged back in

7. problem persists

 

restart process

1. signed out more than twice, cleared Cach and deleted app, reinstalled 

2. Re logged in on non Apple devices, all working fine

3. logged in on iPad - no home screen

4. logged in iPhone - no Home Screen 


checked network

1. Retried process on 2 totally different networks with same results 

 

Tried using Spotify web based via Chrome and the Home Screen loads fine on all devices via Chrome. Just not the Spotify app. 

so this is limited to IOS, and the Spotify app. 

There must be something stuck in the Spotify side relating to the Apple logins or security or something that won’t clear but I am unable to work it out. 

Please help

 

 

IMG_8294.png
Who Me Too'd this topic