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Won't let me upgrade to premium even though I've been charged 3 times!

Hi guys - hope you can help me1

I recently received a new bank card so I went on the website to update my payment details. When I tried to sign up to a Premium account again it kept saying fail on both my computer and mobile (and it still will not allow me to access the premium account) yet i have been charged 3 times.

I have emailed spotify - but i'm not sure why it wont let me access premium. I have logged out and and in, i have reset my phone, i have updaged the app.... still nothing,

Anyone have any ideas?

Thanks,

Hayley
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