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Premium to family upgrade

Hi all,

 

Unfortunately, I'm unable to upgrade my premium account to a family account.

On the support page I read that it is possible, and the additional costs will be written off on the next payment.

 

If I go to the family page, I'm only able to choose a new abbo (at least it doesn't looks like an upgrade).

At my account page I'm unable to change my abbo and it displays a message that any changes to the account are unavailable this time (in a pink box). 

 

Is there someone who knows how I can properly upgrade my premium account to a family account without additional payments?

I want to invite 4 family members.

 

Thanks in advance.

 

Niek 

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