I have exactly the same problem! I can see my playlist when I'm connected to the internet/wifi, but the minute I go out of my house (I can't have internet on my phone outside) my starred playlist just disappears! It shows completely empty. It was working fine before but suddenly started doing this. I have tried reinstalling Spotify and downloading the playlist again but it's not working. Did anyone find any solution to this? I tried going through some topic but there's tons of topics on this forum and I'm not sure where to look.
I got this problem too, I can't listen to any of my musics anywhere cos I can't use my 3G. My playlists randomly unsynced before so I can't even listen to them on offline mode. And can't resync or update or do anything because it keeps saying "No internet connection available" even though I'm on the same wifi as my laptop. Tried logging out and back in and with facebook stuff (which it didn't let me do anyway, complained that the username was wrong even if it wasn't).
Can't really be bothered reinstalling again yet, would be good if it just worked like it's meant to work :( might do that later though if it doesn't start working.
Pretty disappointed, can't listen to anything when I'm out.
EDIT: I got it connected to the internet by changing my password on facebook (???) but my laptop spotify doesn't recognise my mobile one so it's not syncing, it doesn't show up on the devices-list. No idea why, everything should be fine.
Tried that too, no matter what I do I always end up getting stuck on the page with the
For security reasons, you must enter your password to complete the payment." text. Tried it from NUS website too. So it's really weird, I don't understand what's going on with it. it must be a problem with confirming the whole thing.
EDIT: I got it working!!! The problem was, my details still said I was in Finland but I didn't remember that so I changed it to UK where I am residing/studying now and it finally worked. lol would have been useful if it had said what the problem was instead of not giving me any kind of explanation, I had no idea about that as Spotify updatet my country information in some places.
Yeah will have to keep trying, tried quite a few times now (both of them) but seems to be always the same.
But thanks anyway! Hope all this NUS stuff is fixed soon, seems to have quite a few problems with it.
Aargh I'm getting a bit frustrated with this now :D I logged in with my FB account, and this time it said
"For verification purposes, you'll need to enter your Facebook password on the following page."
well I did that, got to the next page and wrote the password and.... it went back the the previous page, and now every time I try to click the continue-button to get to the next page it just loads the same page AGAIN!! And doesn't even let me go to the FB page anymore to write my password.
Why is this simple thing so faulty??? :// for I while I thought it might be working but not.
I still have the same problem with the card, I get to the page where I can confirm the password but once I click continue it just reloads the page. I have tried different web browsers and computers in different places too.
I sent a message to the support and got a reply saying it hadn't gone through properly and it's been removed now so I should try again.
Well, I tried, put my card number in, got to the next page where it asks me to confirm the password and... same problem again :( it just doesn't go through. I sent a reply back to that email but I don't think it's going to work unless the customer service maybe activates it for me or something?
edit: I also tried to activate from both spotify.com and NUS website, but no difference there either. Still not working.
I have partly the same problem, and because of this I already had to pay for full price for another month,a bit disappointed with that... I thought it was working but it wasn't. Every time when it asks me to confirm my password it just loads the page again , I write it and click continue and the same page just refreshes but nothing happens and it doesn't confirm it or take me anywhere :/
I sent a message the customer service about this, would really like to get it fixed. Doesn't matter which browser I use, the same problem remains.