Announcements

Help Wizard

Step 1

NEXT STEP
Statistics
  • Total posts
    4
  • Total topics
    1
  • Likes received
    4
  • Likes given
    3
  • Solutions
    0
  • Badges
    3
  • Threads participated
    1
  • Followers
    0
  • Following
    1
Stop 1 36763
My Recent Posts

Re: American Express payment method falsely declining card

in Accounts
2012-04-02
2012-04-02

Re: American Express payment method falsely declining card

in Accounts
2012-03-31
2012-03-31

Re: American Express payment method falsely declining card

in Accounts
2012-03-31
2 Likes
2012-03-31
2 Likes

Re: American Express payment method falsely declining card

in Accounts
2012-03-26
2012-03-26

American Express payment method falsely declining card

in Accounts
2012-03-26
2 Likes
2012-03-26
2 Likes
View All

Re: American Express payment method falsely declin...

by in Accounts
2012-04-02 05:55 PM
2012-04-02 05:55 PM
Hi Meredith,   I received your email and replied. I'll summarize here for anyone else following this post with similar issues.    I ran through all of the details with AmEx on the phone and everything checks out fine. I also attempted the subscription while on the phone with them and they said that no charge attempt was being made to the card, so the transaction must be failing on the site.   I'd rather not use PayPal as a work-around. If possible I'd rather have the standing issue resolved which may also help others with similar issues.   -Tom G ... View more

Re: American Express payment method falsely declin...

by in Accounts
2012-03-31 02:26 AM
2012-03-31 02:26 AM
Update, I opened a new ticket under payment methods - 350010. Also, my country profile is USA as well as my AmEx. I've tried adding the card as a payment method on every link I have found (upgrade, payment method, profile, etc). ... View more

Re: American Express payment method falsely declin...

by in Accounts
2012-03-31 02:10 AM
2 Likes
2012-03-31 02:10 AM
2 Likes
Still no reply, still not working. Why would you make it hard for people to give you money? ... View more

Re: American Express payment method falsely declin...

by in Accounts
2012-03-26 07:03 PM
2012-03-26 07:03 PM
Oh, and of course, if any other users have had this issue and know what might be going wrong, any assistance is appreciated. Thanks, tg ... View more

American Express payment method falsely declining ...

by in Accounts
2012-03-26 07:00 PM
2 Likes
2012-03-26 07:00 PM
2 Likes
Hi,   I sent in a contact form earlier today. I'm kind of surprised there is no auto-reply set up with it to confirm receipt of the message. Anyway, spotify.com is declining my AmEx with both the front and back CVV/CVC codes (only thing I could think of). I tried last Friday and also today. I also tried both IE and FireFox. I called AmEx and they report no holds on my account and confirmed the purchase should go through.   Please let me know can be done.   If this is a standing, can you please provide an Upgrade code in the meantime so that my phone app will work until you get the issue(s) resolved?     Thanks,   Tom G ... View more