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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9814 Views
  • 3 replies
  • 9 likes
  • Security
  • 9814 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 491811 Views
  • 981 replies
  • 111 likes
  • Account
  • 491811 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213363 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213363 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122382 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122382 Views
  • 72 replies
  • 12 likes

why can't i register my credit card

i want to register my credit card for the next debits but it shows an error message telling my it's not possible try another payement method

  • Visitor
  • i want to register my credit card for the next debits but it shows an error message telling my it's not possible try another payement method
  • 26 Views
  • 0 replies
  • 0 likes
  • 26 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Plan Free Device Xiaomi Lite 12  Operating System Xiaomi HyperOS  My Question or Issue I logged into my account and saw that I can't play a single song and absolutely all playlists a...
  • Cornparty
  • Visitor
  • 115115 Views
  • 149 replies
  • 10 likes
  • Account
    Free
  • 115115 Views
  • 149 replies
  • 10 likes

Superuser Contribution Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

  • Newbie
  • So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to...
  • nikhil-hehe
  • Visitor
  • 13517 Views
  • 6 replies
  • 2 likes
  • Account
    Login
  • 13517 Views
  • 6 replies
  • 2 likes

Failed Payment

PlanFree/PremiumCountryUnited StateDeviceMac Book Air 2017Operating System- Google Chrome My Question or IssueFor the past year I have been unable to complete a payment via Spotify's Website. I have tried re-entering my address, using an incognito wi...

  • Visitor
  •   Plan Free/Premium Country United State Device Mac Book Air 2017 Operating System- Google Chrome     My Question or Issue For the past year I have been unable to complete...
  • 27 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 27 Views
  • 0 replies
  • 0 likes

Closing an account with an inactive email

Hi everyone, I’m in Canada and using a 1 person premium account but it’s linked to an email account I can no longer access. I have created an alternate spotify account and moved my playlists over but how can I cancel my subscription with the previous...

  • Newbie
  • Hi everyone,   I’m in Canada and using a 1 person premium account but it’s linked to an email account I can no longer access. I have created an alternate spotify account and moved my playlists...
  • Luan
  • Spotify Star
  • 37 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 37 Views
  • 1 replies
  • 0 likes

Downloaded Music offline listening

PlanDuo/PremiumCountryUSADeviceSamsung 25 I am unable to Download any music to listen to offline. States Free up a spot in Settings by disabling offline listening or removing all downloads from another device. First suggestion disabled offline listen...

  • Casual Listener
  • Plan Duo/Premium Country USA Device Samsung 25  I am unable to Download any music to listen to offline.  States Free up a spot in Settings by disabling offline listening or removing a...
  • SeesNat
  • Casual Listener
  • 53 Views
  • 2 replies
  • 0 likes
  • Premium
  • 53 Views
  • 2 replies
  • 0 likes

I do a podcast with a team of two, how do I get access for a team member?

Previously I asked for access for a podcast team, but there was no procedure yet. Still there isn't one I can find. Still I need access for a team member to help me on another IP (member has another podcast account)

  • Visitor
  • Previously I asked for access for a podcast team, but there was no procedure yet. Still there isn't one I can find. Still I need access for a team member to help me on another IP (member has another ...
  • 46 Views
  • 0 replies
  • 0 likes
  • 46 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution login error 409 on an old iPhone 4 (MC603ZP)

Hi, I have a "Duo" package for my wife and myself, and now we have resurrected my wife's old iPhone 4 for our 7 year old daughter so that she can listen to music. I have used my own login credentials (the super long user name) and the password (which...

  • Visitor
  • Hi, I have a "Duo" package for my wife and myself, and now we have resurrected my wife's old iPhone 4 for our 7 year old daughter so that she can listen to music. I have used my own login credentials...
  • Rollio
  • Visitor
  • 33358 Views
  • 72 replies
  • 19 likes
  • 33358 Views
  • 72 replies
  • 19 likes

I was logged out of Spotify for some reason and can’t log back in with FB

Every time I try to log in with Facebook it doesn’t recognize my account, email, or username. I can’t even reset the password because it says no account. I had to make a new account but I don’t want to lose my old one.

  • Visitor
  • Every time I try to log in with Facebook it doesn’t recognize my account, email, or username. I can’t even reset the password because it says no account. I had to make a new account but I don’t want ...
  • 46 Views
  • 0 replies
  • 0 likes
  • 46 Views
  • 0 replies
  • 0 likes

Superuser Contribution why doesnt it accept my american express card? I have veried it works

It gives me an error message "The payment failed. Please try again, use a different payment card or a different payment method. Go to our support."I dont understand i thought it accepts amex?

  • Visitor
  • It gives me an error message "The payment failed. Please try again, use a different payment card or a different payment method. Go to our support." I dont understand i thought it accepts amex?
  • kjennerator
  • Casual Listener
  • 493 Views
  • 5 replies
  • 1 likes
  • 493 Views
  • 5 replies
  • 1 likes

Solved!! I would like to receive paid receipts via e-mail.

I would like for our paid receipts to be e-mailed to our bookkeeper. If that's not possible, I would at least like the receipts to come to the e-mail address on file with our account. Are either possible? At this point, I am not receiving paid receip...

  • Visitor
  • I would like for our paid receipts to be e-mailed to our bookkeeper. If that's not possible, I would at least like the receipts to come to the e-mail address on file with our account. Are either poss...
  • Luan
  • Spotify Star
  • 56 Views
  • 1 replies
  • 0 likes
  • 56 Views
  • 1 replies
  • 0 likes

Dual account

On a premium dual account can both parties independently listen to different content at the same time on separate devices?

  • Casual Listener
  • On a premium dual account can both parties independently listen to different content at the same time on separate devices?    
  • Luan
  • Spotify Star
  • 39 Views
  • 1 replies
  • 0 likes
  • Account
  • 39 Views
  • 1 replies
  • 0 likes

Solved!! How do I get a refund?

I'm trying to obtain a refund for incorrect charges to my account. It seems like the website is deliberately designed to make contact difficult. Is there a phone number or email to get help with this?

  • Casual Listener
  • I'm trying to obtain a refund for incorrect charges to my account. It seems like the website is deliberately designed to make contact difficult. Is there a phone number or email to get help with this...
  • Nekol
  • Casual Listener
  • 1902 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 1902 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify playing SAME ADS dispite disliking them

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSame ad dispite disliking. Stupid chase bank nobody wants to listen to "Maybe she lost it at ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Same ad...
  • The7thJackal
  • Casual Listener
  • 2014 Views
  • 10 replies
  • 4 likes
  • Account
    Free
  • 2014 Views
  • 10 replies
  • 4 likes

Superuser Contribution My son's account vanished but couldn't re-register

PlanPremium familyCountryUKDeviceiPad ProOperating SystemLatest iOS My Question or IssueMy son uses the Spotify iOS app on only one device: an iPad. We've added his user onto our family plan (set up under my wife's username). Twice now, my son has ju...

Screenshot 2025-02-20 at 09.27.49.png Screenshot 2025-02-20 at 09.28.43.png
  • Casual Listener
  • Plan Premium family Country UK Device iPad Pro Operating System Latest iOS   My Question or Issue My son uses the Spotify iOS app on only one device: an iPad. We've added his user onto...
  • dommunchau
  • Visitor
  • 302 Views
  • 4 replies
  • 0 likes
  • Login
    Security
  • 302 Views
  • 4 replies
  • 0 likes

Help im not techy and theres no support here

I had a family plan, my credit card got stolen. In the time to replace the card my account t expired. I added the new card and now it'll only let me log into premium individual even though I only have a family plan.PlanPremiumCountryCanadaDevice(iPho...

  • Casual Listener
  • I had a family plan, my credit card got stolen. In the time to replace the card my account t expired. I added the new card and now it'll only let me log into premium individual even though I only hav...
  • ribezaz
  • Spotify Star
  • 101 Views
  • 1 replies
  • 1 likes
  • Account
  • 101 Views
  • 1 replies
  • 1 likes

Bugged account, no music videos rest of family does, no podcasts in daily

So when will Spotify start fixing bugged accounts?For over a year for multiple people, podcasts have been missing from daily.There are multiple threads of people who are the only one in their family (family subscription) who do not have music videos ...

  • Regular
  • So when will Spotify start fixing bugged accounts? For over a year for multiple people, podcasts have been missing from daily. There are multiple threads of people who are the only one in their fam...
  • CryticalAce
  • Rising Star 1
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Spotify For Artists Playlist Stats

I’ve contacted the support for Spotify for artists 2x now. For the last few months, I’ve only been able to see that my music is in playlists but not what the playlists are. I’ve been asked 2x to supply links for playlists my songs are in but I’m wond...

  • Newbie
  • I’ve contacted the support for Spotify for artists 2x now. For the last few months, I’ve only been able to see that my music is in playlists but not what the playlists are. I’ve been asked 2x to supp...
  • CryticalAce
  • Rising Star 1
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Change free trial to paid DUO?

PlanFree/PremiumCountryUSADeviceLaptopOperating SystemWindows 11 My Question or IssueI started a 3 month free trial of spotify premium which expires in a couple of weeks but would like to convert to a paid DUO account before then. It won't take my "S...

  • Casual Listener
  • Plan Free/Premium Country USA Device Laptop Operating System Windows 11   My Question or Issue I started a 3 month free trial of spotify premium which expires in a couple of weeks but ...
  • ribezaz
  • Spotify Star
  • 63 Views
  • 1 replies
  • 1 likes
  • Account
  • 63 Views
  • 1 replies
  • 1 likes