Account is disabled - What do I do?

[Patricia]

Hi everyone,

If you're getting the Account is disabled message when you try to login into your Spotify account, you'll need to contact our Payments Team. We can't offer any further help on the Community --too many personal details are needed.

Accounts can be disabled for a number of reasons. However, it's worth clarifying that you should only pay for a Spotify subscription or e-code (digital products) via the Spotify website, or through authorised retailers (physical gift cards). 

Spotify is not responsible for any transaction between you and third-party providers of products. This is outlined in our terms and conditions. Please contact our Payments Team if you need any help.