Cannot reset password

[TheSani]

The problem is this - I registered using the web site and it did not ask me to verify my password - but it did ask me to do so with my email address.

Now the problem is that I have mistyped my password and now cannot access my account from another device or the Windows app. To reset the password one must confirm the initial password - which in this case happens to be the problem.

What can I do? The Support ..Contact Us page comes up with a 404 error so I cannot email anyone.

Anyone have Spotify's support email address?

Thanks in advance

[Luke]

Hey @TheSani,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear you’re having some trouble logging into your account. I’d recommend checking out this Spotify Answer.

If you have a Facebook-created account, you should be able to reset your Spotify password without changing your Facebook one.

Let us know how you get on!