Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Free
Country
Austria
Device
PC
Operating System
Windows 10
My Question or Issue
Hello,
I moved to Austria a few months ago and Spotify worked until today.
Unfortunately it won't let me change the country from Germany to Austria.
I checked my FB account and my current location is Vienna, Austria so that is correct. Tried different browsers, but spotify doesn't seem to accept that I moved.
Anyone please help?
Thank you.
Hi,
What happens when you want to change your country using your account page?
https://www.spotify.com/account/overview/
Regards,
René
I can't, the drop down menu is grey.
Same here, I have paid but cannot login to Spotify. Sigh.
Hi @Scarlet,
You have spotify free don't you? Check this link:
https://support.spotify.com/article/How-can-I-change-my-country-setting/
It states the country will only be shown when you are in that country.
Regards,
René
Hi @le0u0
Your issue can be unrelated. Can you create a new question in the help/accounts section?
Regards,
René
It is 100% related, my UK membership was ended and changed to free plan. Now I moved to HK and bought a gift card, but the scroll bar of "Country" is grey that I cannot change it to HK. Thus, I can neither redeem my gift card nor login to Spotify ,because they said I am not in the country that stated in my profile.
I am in Austria, even checked the ip online, everyone seems to get it but spotify
Hi,
Check this link.
https://community.spotify.com/t5/Accounts/I-can-t-change-the-country-in-my-account/m-p/314498#M39862
Regards,
René
I contacted the support and they wrote me to try again soon as they are working on the function.
Today it worked 🙂
Thanks!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…