Forgotten password

[romybos]

Hey!

I've forgot my password, but I can't send myself a e-mail to change it (because my e-mail is not working anymore). I hope someone can help me because I need to get on my spotify account this month. 

[MattSuda]

Hey @romybos

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-anonymous/

Make sure you are logged out of any Spotify account when using the contact form or the username and email field will not show up. It is important so that you can enter the information of the account you are having trouble with and enter a preferred contact email. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[romybos]

Thank You @MattSuda I am going to use this, I hope it works. Thanks for your time!

[MattSuda]

You're welcome! 

[romybos]

An other quick question, but were can I find my zip code? Because I have to fill that in.

[osornios]

@romybos

You should find it in any mail you get (you know, actual mail delivered by the mailman).

If you're in the US, you can try to look it up here:

https://tools.usps.com/go/ZipLookupAction!input.action

[MattSuda]

Hey @romybos

If you mean where do you go to enter it, you can do that in the profile section of the account page

https://www.spotify.com/account/overview/

[isoldeee]

I have the same problem, but I already sent out a contact form twice since sunday and they still haven't responded, what should I do?