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Forgotten password

Forgotten password

romybos

Hey!

 

I've forgot my password, but I can't send myself a e-mail to change it (because my e-mail is not working anymore). I hope someone can help me because I need to get on my spotify account this month. 

 

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7 Replies

MattSuda

Hey @romybos

 

I suggest you contact support so they can help you

 

https://support.spotify.com/contact-spotify-anonymous/

Make sure you are logged out of any Spotify account when using the contact form or the username and email field will not show up. It is important so that you can enter the information of the account you are having trouble with and enter a preferred contact email. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

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romybos
Thank You @MattSuda I am going to use this, I hope it works. Thanks for your time!

MattSuda

You're welcome! 

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romybos
An other quick question, but were can I find my zip code? Because I have to fill that in.

osornios

@romybos

 

You should find it in any mail you get (you know, actual mail delivered by the mailman).

 

If you're in the US, you can try to look it up here:

 

https://tools.usps.com/go/ZipLookupAction!input.action

osorniosSpotify Star
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MattSuda

Hey @romybos

 

If you mean where do you go to enter it, you can do that in the profile section of the account page

 

https://www.spotify.com/account/overview/

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isoldeee

I have the same problem, but I already sent out a contact form twice since sunday and they still haven't responded, what should I do?

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