LOST EVERYTHING! (ALL PLAYLISTS, PREMIUM SUBSCRIPTION)

[user-removed]

Let me start by saying how much of a horrible experience this has all been.

I've contacted support 7x's with no response back. 

I'm still getting charged for a subscription which I cannot use. 

Let me give you some backstory:

1.) I used the "Remove all Apps" on my Facebook account.

2.) Lost my spotify premium subscription, playlists, etc.

3.) I'm still getting charged for Spotify Premium yet I cannot use it.

Can someone help me? I'm about to drop my subscription over all of this. 

[dinomight]

How long ago did you email support? It would be highly unusual for Spotify support to not respond at all. Have you checked your spam folder? You should at least have received an automated message acknowledging receipt of your support request. You can then respond directly to the message to speed up communication.

[user-removed]

My first support form was filled out over 2 1/2 weeks ago.

I've checked my spam folder, no e-mails from Spotify.

I have an automated message from each support request I've made. They're apparantly useless.

It states on the e-mail not to e-mail back as it goes nowhere. 

It appears the support team is non-existent. 

I still have the Spotify Premium purchase receipt. I'm very frustrated with this whole thing.

[kbrooksc]

Go ahead and reply back to the no-reply...sounds weird, I know, but it gets the message to the support team. 

[user-removed]

I've already attempted this over a week ago. I have yet to hear anything back. 

Seriously, I feel like I want to scream. How can a company charge me every month for something I CAN'T ACCESS!!?

SOMEONE PLEASE HELP!!!

[user-removed]

I found my account by searching by the ID found on my Spotify Premium receipt.

Why can I not login as this "ID"??????

Why am I looking at my account like it's not mine?

[user-removed]

I logged off of Spotify and then back on. Now it says I have to create a new account. WTF is going on!?!?

I lost access to the account I used to post the **bleep**ing post above this one!

I NEED SUPPORT NOW!

[dinomight]

Could you please post your case number from the automated message you said you replied to?

[user-removed]

The most recent case #01692597

[dinomight]

Okay, thanks. I will escalate this to Spotify staff.

[user-removed]

Thank you Brett for your support.

[user-removed]

Well.. apparantly I logged off again and back on. And yep, it created yet ANOTHER account.

Seriously this is getting ridiculous. Can I please go back to my original account with my subscription, playlists, etc?

I'm thinking about taking legal action against this company. I'm currently paying for a service I cannot even use. I'm done!