My Account Was Hacked!

[TimKlasson]

I looked around abit and found that neither the Email nor Password was what I set it to be. I can still login through Facebook thankfully enough but not directly through Spotify as the password was changed. I have already changed my facebook and email password but I want my Spotify Account back! 

It makes sence that is was hacked as I previously posted that all my playlists were gone and that my account no longer is connected to my email nor that its using the same password. Please make this noted so Spotify Staff can get this fixed!

//Tim

[anjieeeeeeeeee]

Hey Tim! 

Sorry to hear about that. Have you contacted the support team? You can use this anonymous contact form https://support.spotify.com/contact-spotify-anonymous/

[TimKlasson]

I never found a way to directly contact the support team before, thats why I am on here.

Welp, I used the link you sent me and they said that they would reply, only problem is that they will reply on the email which is not mine.

Thanks anyways!

[KatesHere]

Hey there @TimKlasson and thanks for reaching out!

To use the form correctly, make sure you aren't logged in your Spotify account or in the community. If you do so the form should ask you to provide an email so that support can reach you. Keep in mind to include all relevant info in the form so that Support can look into the correct account. Also, if you receive an automated reply directing you back to the help pages, reply to it even if it's a no-reply.

Support usually gets back within 24-48 hours 🙂

Hope this was helpful!

K

[TimKlasson]

I feel stupid for not trying that before...

Thanks Kate! I have now sent in a request and they will reply to my email!

I even managed to throw out the person who stole my account once using "Log out everywhere", that was satisfying! Let us hope that Spotify Staff can do it for good! 

//Tim

[KatesHere]

You're welcome! Hope it's fixed soon!

K