Announcements

Need held to disable old account on app

Need held to disable old account on app

Wintermom2367

My husband purchased a family account. I had an old one but when my debit card was stolen charges wouldn’t go through. So now I can’t log into the new account on the app because a red banner shows up saying something is wrong with my payment. When I go online and log out of the old account it still shows in the app. I have tried to even log everyone out of the old plan. How can I log out of my old plan and add the new family plan from my husband. My old plan is under email [Moderator edit]

Reply
1 Reply

Luan

Hey, @Wintermom2367 
Welcome to Spotify Community and thanks for reaching out here!

If you aren't able to log out of your account following this step-by-step guide, I recommend that you access your old account overview page and then scroll down to the bottom of the page and click Sign out everywhere, as mentioned in the support article I linked above.
This probably will log out your account on all devices and you'll be able to log into your new account.

Let me know how it goes 🙂

Stay awesome!

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan

 

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts

Env: prod