No Ecard received

[Mohand_H]

Hello,

I've purchased a 6 month premium Ecard to my girlfriend, but she didn't receive anything yet (already 24 hour ago)

On the other hand, my credit card was charged for that.

Could you please help me on this issue ?

Please find my order information :

Email address:  [removed email address - Jude]
Date:           2012-10-18 10:13 UTC
Order ID:       32523286030

Retailer:       Spotify France SAS
VAT number:     FR26511930729

[Peter__]

Hey there 🙂

Welcome to the community! 

You will need to contact the payments team directly using the online contact form to get this resolved. They will need to verify a few details with you that can't be done on the public forums.

If you get an automated email reply, just reply to that message with your original one 😉

Peter