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No option to disconnect Facebook

No option to disconnect Facebook

Plan

Premium for Family

Country

USA

Device

PC

Operating System

Windows 10

My Question or Issue

I need to change my email address. I have followed the instructions for disconnecting Facebook (reset PW, etc), but when I try to disconnect Facebook in the Spotify app, there is no option to do so.

2019-09-06 10_45_06-Spotify Premium.png

Reply
1 Reply

To disconnect your Spotify account from Facebook:

  1. Open the Spotify desktop app.
  2. In the top-right corner, click , then Settings.
  3. Under Social, click DISCONNECT FROM FACEBOOK.

Note: It’s not possible to complete these steps on mobile.

 

If you want to reconnect to Facebook in future, you can connect it from the same place in your Settings.

 

Don’t see this option?

If you don't see this option it's either because your Facebook isn't connected to that account, but more likely that you created your Spotify account with Facebook at the beginning. If that's the case you have 3 options: 

 

1. Deactivate your Facebook but continue to log into Spotify with the email and password you used for Facebook 
2. Create a new Spotify account 
3. Reactivate your Facebook
 
Steps for option 1. 
Please note your displayed Spotify username will be a string of numbers instead of your display name. 
  • Deactivate your Facebook
  • Reset your password by entering the email address that was registered on your Facebook account
  • Open the Spotify app
  • Enter the email address and the new password (you cannot select the Log in with Facebook option any longer). 
  • You can continue to use the app as normal without a Facebook account. 
 
Steps for option 2. 
As your listening history will be lost we do not recommend this option. Your Spotify Discover Weekly, Release Radar etc will start from scratch. 
 
  • If your current account is on a Premium subscription, cancel it (you can resubscribe on your new account).
    Note: If you have the student discount, you won’t be able to apply it to your new account until the 12 months have elapsed since you signed up for it.
  • Go to your account page and click SIGN OUT EVERYWHERE at the bottom.
  • Create your new account.
    Note: It’s not possible to have two accounts with same email address. If you’d like to keep the email address associated with your old account, you first need to close the old account.
  • Any saved music and playlists will still be on your old account, but you can save / create them again on your new account with these steps.

 

Option 3

If you reactivate the Facebook account you used to sign up with Spotify you can also continue to use the app as normal. 

 

answer by :  Rorey  Spotify Legend

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