Over Charged

[kbmwells1989]

I am having a huge problem and am currently waiting for spotify to contact me. Yesterday I tried to upgrade my account to premium with no success, It kept saying I was on the free account so after hours of fighting it I finally just gave up. Then this morning I woke up to find out that Spotify Charged my bank account 3 times for 12.99 which I thought the premium was only 9.99 a month. regardless I am so upset that I can not find a darn phone number for these people. I dont care what their reasons are you run a business where you charge people money you need to have a customer service line so that when things like this happen which from what I am reading they happen way more often then they should that the customer can get a hold of someone to get it sorted out right away rather then wating for an email response. If there is someone from spotify on here I need to be contacted right away. This is absolutly rediculous and unprofessional.

[Louivossen]

taxes bro, use an alaska zip so that u dont get charged taxes. it'll aways be

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@kbmwells1989 wrote:

I am having a huge problem and am currently waiting for spotify to contact me. Yesterday I tried to upgrade my account to premium with no success, It kept saying I was on the free account so after hours of fighting it I finally just gave up. Then this morning I woke up to find out that Spotify Charged my bank account 3 times for 12.99 which I thought the premium was only 9.99 a month. regardless I am so upset that I can not find a darn phone number for these people. I dont care what their reasons are you run a business where you charge people money you need to have a customer service line so that when things like this happen which from what I am reading they happen way more often then they should that the customer can get a hold of someone to get it sorted out right away rather then wating for an email response. If there is someone from spotify on here I need to be contacted right away. This is absolutly rediculous and unprofessional.

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9.99 even 🙂

[MattSuda]

Hello

Sorry to hear about this!

You can contact support here