I can't renew my student premium membership.

[#1]

The website just says that I'm verified until November, and to select a plan. It then just shows my current plan, with no option to select. I'm not taken, and am not able to visit, any form of verification site.

[Keanu_C]

Hi @ 

The verification is sent to your email. Double check there and also check in your spam/junk folder just in case your email flagged it as such. 

Keanu_C

[Pine18]

I am having the same problem. @Keanu_C : I did not receive an email to re-verify, so I followed the instructions to manually renew and it brought me to the page OP described… but nothing to click on/move past. Please help !

[Keanu_C]

@Pine18 I suggest by using incognito mode on your browser or try using a different device. 

Keep in mind, if you have already used a Student Account for over 4 years, you won't be able to renew your subscription and will be charged the full price of a regular Premium account

Keanu_C

[jacksalt]

Plan

student premium

Country 

USA

Device

macbook air m1

Operating System

tahoe 26.3.1

My Question or Issue

i think it's insane that there isn't just someone who works at spotify i can ask directly about this and instead have to write this into the void but here goes 

i have read all the effing articles about renewing my student membership - i have only had it for one year and they sent me an e-mail saying i needed to reverify - i go to my account page and there is nowhere to do this. i use the duckduckgo browser and also tried in safari in case that was the problem. no dice. every page i see links to the same page without any helpful information about renewing - it just circles back and back and back to the same two articles. what is the page SUPPOSED to look like where i can renew? the only thing i'm able to do when managing my subscription is go through the steps of renewing which does not generate a receipt email or change the expiration date once I have done so. 

[jacksalt]

well merging my question into this thread does nothing to solve my issue!!! i have the e-mail with a button that says “reverify now” but it just takes me to the same page I screencapped above - there is NO BUTTON TO REVERIFY. please feel free to share where this magical reverification happens!! i’ve been through every link on the page it links to from the e-mail (https://www.spotify.com/us/account/overview/) and nothing comes up to verify my student status. again, i am positive i am eligible because i have only used 1 year of the discount. 

WHAT IS UP

[Dessi]

Hey @jacksalt,

Thanks for posting and apologies for any confusion caused!

As we don't have the necessary tools or accesses to look into this more closely here on the Community, it'd be best to reach out privately. That way you can check how much of the discount you've used so far and if you're eligible to continue using it or not.

The Community is always here in case you need help with anything else.