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How long does it take to get a reply and a fix?
I had a free trail which ended on the 31st but I agreed to renew to the premium service and this is why £9.99 has left my acccount.
However, i now only have a FREE service and no play list.
Tech and internet companies are great until it goes wrong and you cant call them.
What can i do to speed this process up!
Hey there,
Spotify normally response within 24-48 hours. Have you replied to the automated e-mail? If not, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.
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Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
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No Email!
@Peter I know my username but i do not have an email receipt.
@James7th wrote:
@Peter I know my username but i do not have an email receipt.
I've done some detective work and located your Case. It's with the right team and is currently in a queue. It normally takes less than 24 hours to get a response, so you should have one by tomorrow.
Thanks Pete 🙂
Keep up the good work.
I still seem to be waiting and im still on a free not premium subscription.
I have checked my bank account and the money went out on the 01/10/2014 and my account defaulted back to Free on the 4th or 5th??
48hours now and i have still not had my problem resolved.
Think im going to move over to a different service!!!!
Hmm. @Jason can you take a look at this?
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Jason i had the email and ive replied but im still on free.
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