Noticed a couple of days ago I was no longer able to buy credits to buy MP3's."(At this moment it's not possible to buy downloads from Spotify, click here for more information)"
The link provided only said: "At this moment we don't offer an option to buy new downloads on spotify however you can still use download credits you already have".
-> When will Spotify again allow us to buy download credits?
PS. really bad timing to stop this before X-mas
Solved! Go to Solution.
If they are updating the website what is the problem with them in keeping us as subscribers informed?
If we can not ever re-download our purchases or buy credits for new purchases they need to inform us NOW! I had thought more highly of Spotify. This is beyond disgraceful! Barely a reply from them in response to all these posts!
The most recent reply from customer services...
Thanks for contacting us here at Spotify.
First of all, let me apologise for the delay in getting back to you. It appears some of our cases may have been caught in some sort of digital limbo and have only just come through. Let me assure you that is not our policy to let cases to go unanswered, and for this we can only offer our apologies.
The download link is in the process of being removed - but any track you want to download/re-download, can you make sure to click the Downloads tab on the left of the screen, and then right-click the track you want to get, and select 'Get Track'.
(how many times must I tell them that no such thing happens! There is NO "Get track" when I right click on a track! When I right click on a track the pop up menu does have in the list-"get replacement" BUT! when I choose that option it only opens up my list of local files! I cannot use up my remaining unused downloads.)
In answer to your other questions, Spotify is phasing out the purchase of individual tracks to concentrate 100% on streaming - obviously existing agreements with our customers who have bought tracks will be honoured, but we have no plans to re-implement buying tracks in the future as a feature of Spotify.
Your Unlimited subscription allows you unlimited access to our library for streaming tracks - obviously not to buy songs as they were billed for individually, and this will remain unaffected in the future.
If you require any more help or information, then don't hesitate to ask.
Harvey, Customer Support Team
So there you have it folks direct from Spotify!
if you are listening, I am extremely disappointed and quite frankly confused at your decision to stop selling music by download. To me, it's a ridiculous business decision because you're basically putting two fingers up to me and telling me to go away and spend my money with someone else (which I will now!).
I have loved Spotify since day one for its free service (I didn't mind the ads), but first you annoyed me when you put the limits on free listens to songs, and so I started buying downloads from you. Then I discovered your annoying credit system and how they expired after 30 days and you lose your money if you haven't downloaded anything (such a stupid system!).
And now this?! DON'T YOU WANT MY MONEY or something? Haven't you got a $59 million loss to cover? Oh well, good luck finding that. I will continue to milk your free service for all it's worth, costing you bandwidth and then buy my music through another service that is willing to accept my cash.
Now you may say to me "why don't you just subscribe?". Here are my reasons:
1. I work full time, so I'm not at home all day and therefore won't use the service all the time
2. I want to be able to put music on my phone, iPod and play it in a car or when I'm out but I can't stream Spotify to my iPod
3. I spent £36 on buying downloads in 2011 and £50 in 2012, so Spotify unlimited would cost me £59.88 for 1 year or £119.88 for premium (so I could listen on my phone), so any way you look at it, Spotify streaming doesn't work for me. I'm one of the (i'm sure) many casual users who are going to fall between the cracks of free and subscription, for whom the download service was a great compromise.
Now, even though a bunch of things have annoyed me, unfortunately, I have to say that Spotify is still the best service out there (for now), so I don't want to leave. If you offered a service that allowed me to stream across all devices, but limited the number of hours I can listen per month (to suit us people who have a job!), then I MIGHT be interested, otherwise, I'm just going to use the free service to find music I like and then spend my pounds somewhere else.
Sorry guys, you blew it. Bye.