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So you've logged in with your Spotify username only to see your friend's Facebook picture and name in the top right hand corner. Now your listening history is on your friend's Facebook--what to do?
Not to worry. This can be fixed in a matter of seconds.
Head over to your Preferences Page within your desktop app: Edit > Preferences (in Windows) or Spotify > Preferences (in Mac)
From there select 'Disconnect from Facebook' under 'Social Network'. You'll know it's disconnected when the button changes to 'Connect to Facebook'.
If you'd like, you can then link to your own FB. That way this error can't happen again in the future 🙂
Solved! Go to Solution.
I suggest you contact support so they can help you
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
You can also tweet to @SpotifyCares on Twitter for help.
That's not good to hear.
Just to check, make sure that you're mother is logged out of her FB account on the browser/app. How does that help?
If you're still having trouble, I'd recommend that you reach out to our contact form.
If you reach out to the team here, you may receive an automated reply. Don't worry though, just reply back to it and the right team will get your email. They'll be able to take a look backstage for you.
Alternatively reach over to our Twitter team at @SpotifyCares.
I hope this helps!