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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421309 Views
  • 965 replies
  • 108 likes
  • Account
  • 421309 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186449 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186449 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103444 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103444 Views
  • 69 replies
  • 10 likes

How can I change my country back to the original?

PlanPremiumCountry My Question or Issue(1) I signed up while in Canada, and while in Canada the premium expired so I was on free.(2) I travelled to a different country, and signed up for premium. Since the price was cheaper I switched from Canada to ...

  • Visitor
  •   Plan Premium Country   My Question or Issue (1) I signed up while in Canada, and while in Canada the premium expired so I was on free. (2) I travelled to a different country, a...
  • Maxim
  • Spotify Star
  • 22 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 22 Views
  • 1 replies
  • 0 likes

Solved!! Illegal streams and plays

Hi, I am A&R from an record label. I came across two artists on Spotify where their plays grew over a 3 day period to 250K and then the plays stopped and the numbers are dropping now. They were able to hit about 130K monthly listeners in a short peri...

  • Casual Listener
  • Hi,   I am A&R from an record label. I came across two artists on Spotify where their plays grew over a 3 day period to 250K and then the plays stopped and the numbers are dropping now. ...
  • GirlUndead
  • Casual Listener
  • 1505 Views
  • 3 replies
  • 0 likes
  • Account
  • 1505 Views
  • 3 replies
  • 0 likes

Superuser Contribution Password Reset Due To "Suspicious Activity"

PlanFreeCountryAmericaDevicePCOperating SystemWindows 10 My Question or Issue Today, I was forced to reset my password by Spotify. They logged me out of my account and they sent me my E-Mail. "To protect your Spotify account, we've reset your passwor...

  • Newbie
  • Plan Free Country America Device PC Operating System Windows 10   My Question or Issue   Today, I was forced to reset my password by Spotify. They logged me out of my account and...
  • Ojeda
  • Casual Listener
  • 92094 Views
  • 79 replies
  • 37 likes
  • Account
    Login
    Security
  • 92094 Views
  • 79 replies
  • 37 likes

Superuser Contribution Wont let me change email.

It keeps saying something went wrong try again.. im just trying to change my email to my new personal one.

  • Newbie
  • It keeps saying something went wrong try again.. im just trying to change my email to my new personal one.
  • Eni
  • Moderator
  • 60 Views
  • 1 replies
  • 0 likes
  • Account
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution Roku Spotify App Not Displaying Animations

PlanPremiumCountryUnited StatesDeviceRokuTVOperating SystemRoku OS 12.5.0 My Question or IssueSince the past couple of weeks, animations are not being displayed on the Roku TV App. The background picture (album cover/art) that shows generally on the ...

  • Casual Listener
  • Plan Premium Country United States Device RokuTV Operating System Roku OS 12.5.0   My Question or Issue Since the past couple of weeks, animations are not being displayed on the Roku T...
  • Maria
  • Moderator
  • 448 Views
  • 7 replies
  • 1 likes
  • Account
    Premium
  • 448 Views
  • 7 replies
  • 1 likes

Superuser Contribution Changing from Family to Premium (Single)

Good evening from Germany, I am currently subscribed to the Family Premium plan (14,99€ in Germany) which I used to share with my now-ex-girlriend. As I obviously don't need multiple accesses anymore, I would like to change my plan to the regular sin...

  • Newbie
  • Good evening from Germany,   I am currently subscribed to the Family Premium plan (14,99€ in Germany) which I used to share with my now-ex-girlriend. As I obviously don't need multiple accesse...
  • Vasil
  • Moderator
  • 15230 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 15230 Views
  • 5 replies
  • 0 likes

Plan changed to individual when actualisation of payment method

PlanFamily CountryBrazil My Question or IssueWhen I changed my payment method (from credit card to Google Play), Spotify changed my plan from family to individual. Now I can't go back to family plan on the same price I used to pay.

  • Visitor
  •   Plan Family  Country Brazil   My Question or Issue When I changed my payment method (from credit card to Google Play), Spotify changed my plan from family to individual. Now I...
  • Maxim
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 64 Views
  • 1 replies
  • 0 likes

Payment method country change not allowed

Hi, how do I change the country settings to change payment method? I’ve been trying to change my payment method to PayPal or my European bank card as I moved back to Europe from Australia. Now every time I try to updater, it says online the countries...

  • Visitor
  • Hi, how do I change the country settings to change payment method?  I’ve been trying to change my payment method to PayPal or my European bank card as I moved back to Europe from Australia. Now ...
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • Account
  • 73 Views
  • 1 replies
  • 0 likes

Spotify Webung ausschalten wo

Wo kann diese belästigende Spotify werbung ausgeschaltet werden? Muss das sein? Bezahle doch schon mehr als genug für spotify in der Hochpreisknsel Schweiz. Daniel Ek kannst du spnst die Preise von Afganistan für die Schweiz aplizieren?PlanFree/Premi...

  • Newbie
  • Wo kann diese belästigende Spotify werbung ausgeschaltet werden? Muss das sein? Bezahle doch schon mehr als genug für spotify in der Hochpreisknsel Schweiz. Daniel Ek kannst du spnst die Preise von A...
  • Maxim
  • Spotify Star
  • 59 Views
  • 1 replies
  • 0 likes
  • Account
  • 59 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in to Desktop Spotify - Error code: desktop_login_accounts:3

After numerous false starts (no graphics/links showing) on my Premium account, I decided to do a clean reinstall from the Spotisfy download page. Found my account okay but refuses to log me in, with the aforementioned (Error Code : desktop_login_acco...

  • Casual Listener
  • After numerous false starts (no graphics/links showing) on my Premium account, I decided to do a clean reinstall from the Spotisfy download page. Found my account okay but refuses to log me in, with ...
  • 13kat13
  • Visitor
  • 301 Views
  • 7 replies
  • 0 likes
  • Login
  • 301 Views
  • 7 replies
  • 0 likes

How Can I Login My Artist Account

I have a artist name but I can't login to it. It's says I need to have artist website what does that mean?

  • Regular
  • I have a artist name but I can't login to it. It's says I need to have artist website what does that mean?
  • AprixC
  • Regular
  • 410 Views
  • 13 replies
  • 0 likes
  • 410 Views
  • 13 replies
  • 0 likes

Superuser Contribution spotify randomly play music from the same chinese artist the same time everyday

hi, my account start playing songs from one chinese artist at the same time (3:54pm UTC+7) everyday for the past 4 days in a row now, and I'm not sure why.Yes, I already change password.Yes, I've checked nobody has controlled over what music I've pla...

  • Regular
  • hi, my account start playing songs from one chinese artist at the same time (3:54pm UTC+7) everyday for the past 4 days in a row now, and I'm not sure why. Yes, I already change password. Yes, I'...
  • csgersbeck
  • Casual Listener
  • 11749 Views
  • 153 replies
  • 32 likes
  • Account
    Security
  • 11749 Views
  • 153 replies
  • 32 likes

Switch Country Preference to a foreign one

PlanPremiumCountryGermanyOperating SystemAndroid/Windows 10 My Question or IssueHey there! I've been looking for a while now to find an option to switch my country preference to the Netherlands for one of two accounts on Spotify Duo (edit profile doe...

  • Casual Listener
  • Plan Premium Country Germany Operating System Android/Windows 10   My Question or Issue Hey there! I've been looking for a while now to find an option to switch my country preference to ...
  • V3nn
  • Casual Listener
  • 84 Views
  • 2 replies
  • 1 likes
  • Account
    Other
    Premium
  • 84 Views
  • 2 replies
  • 1 likes

I was charged for Premium when I never chose premium... ?

I was automatically upgraded to Duo Premium when I didn't apply or select it. I have been charged the same price every month and this month they charged me more when I didn't want it. I can't find a chat, phone, or other contact information... So I h...

  • Visitor
  • I was automatically upgraded to Duo Premium when I didn't apply or select it. I have been charged the same price every month and this month they charged me more when I didn't want it. I can't find a ...
  • ribezaz
  • Rising Star 3
  • 67 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 67 Views
  • 1 replies
  • 1 likes

¿como consigo el premium por 3 meses gratis?

me aparecio el plan individual con una oferta de 3 mese gratis, pero en ese momento no tenia el monto correspondiente por lo cual lo rechazaba, y ahora que tengo el dinero correspondiente, no me aparece la oferte.agradezco de antemano su ayuda!

  • Visitor
  • me aparecio el plan individual con una oferta de 3 mese gratis, pero en ese momento no tenia el monto correspondiente por lo cual lo rechazaba, y ahora que tengo el dinero correspondiente, no me apar...
  • ribezaz
  • Rising Star 3
  • 78 Views
  • 1 replies
  • 1 likes
  • Account
  • 78 Views
  • 1 replies
  • 1 likes