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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4812 Views
  • 1 replies
  • 9 likes
  • Security
  • 4812 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 466833 Views
  • 976 replies
  • 111 likes
  • Account
  • 466833 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206154 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206154 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 114827 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 114827 Views
  • 72 replies
  • 12 likes

Charged for free trial on first day

money was withdrawn from my account I tried spotify 3 months free trial on 7 december but i get charged for it how should i get my money back

  • Casual Listener
  • money was withdrawn from my account I tried spotify 3 months free trial on 7 december but i get charged for it how should i get my money back
  • Not applicable
  • 330 Views
  • 4 replies
  • 0 likes
  • 330 Views
  • 4 replies
  • 0 likes

Solved!! Cancelled subscription, but still got charged.

I recently cancelled my free trial (cancelled 3-15-12 when free trial ended 3-16-12) and was then charged $9.99 for the premium subscription. Because of this I was overdrafted and charged $25 from spotify for this mistake. Has anyone else had similar...

  • Newbie
  • I recently cancelled my free trial (cancelled 3-15-12 when free trial ended 3-16-12) and was then charged $9.99 for the premium subscription. Because of this I was overdrafted and charged $25 from sp...
  • Not applicable
  • 11637 Views
  • 52 replies
  • 7 likes
  • 11637 Views
  • 52 replies
  • 7 likes

Give Duo accounts the ability to listen to Audiobooks or make an easier way to change Plan Manager

PlanDuo Premium accounts.CountryUKDeviceAll of them.Operating SystemAll of them. My Question or IssueSpotify, we need either BOTH accounts on a Duo account to be able to listen to Audio books or a simpler way than cancelling our accounts to change th...

  • Music Fan
  • Plan Duo Premium  accounts. Country UK Device All of them. Operating System All of them.   My Question or Issue Spotify, we need either BOTH accounts on a Duo account to be able t...
  • nixoid
  • Casual Listener
  • 979 Views
  • 5 replies
  • 3 likes
  • Account
    Other
    Premium
  • 979 Views
  • 5 replies
  • 3 likes

Superuser Contribution Tyler the Creator Will Not Play

I have a premium account in Australia and have not experienced this issue with any artist. Spotify will not play Tyler the Creator songs. I have seen this issue previously posted and the mod said it was an account issue and to create a new account. T...

  • Regular
  • I have a premium account in Australia and have not experienced this issue with any artist.   Spotify will not play Tyler the Creator songs. I have seen this issue previously posted and the mod...
  • Bueee
  • Visitor
  • 5285 Views
  • 10 replies
  • 1 likes
  • Account
    Other
  • 5285 Views
  • 10 replies
  • 1 likes

Formal fault and complaint process

Does Spotify have either or both of the following … 1) a formal ‘fault’ raising process - where an agent raises a case and I, as the premium paying customer, have a reference to track my reported fault2) a formal ‘complaint’ raising process - where I...

  • Casual Listener
  • Does Spotify have either or both of the following … 1) a formal ‘fault’ raising process - where an agent raises a case and I, as the premium paying customer, have a reference to track my reported...
  • hungryhaggis
  • Casual Listener
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have spotify premium on my desktop my iphone does not seem to recognise

this fact: I get ads on my iphone version 8.9.94.418 and beyond that there is no offline button anywhere despite several fresh reinstalls to my iphone 6 s software version 15.8.3. The desktop version seems to be ok.

  • Visitor
  • this fact: I get ads on my iphone version 8.9.94.418 and beyond that there is no offline button anywhere despite several fresh reinstalls to my iphone 6 s software version 15.8.3. The desktop version...
  • user-removed
  • Not applicable
  • 314 Views
  • 4 replies
  • 0 likes
  • 314 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify thinks that I'm abroad when I haven't travelled

PlanFree CountryBahrain My Question or IssueBasically, I've been getting the accesspoint17 error where I can't log into my account because it thinks I am abroad. I checked my account settings and the country I set it to is correct, and I've also chec...

  • Casual Listener
  •   Plan Free   Country Bahrain    My Question or Issue Basically, I've been getting the accesspoint17 error where I can't log into my account because it thinks I am abroad....
  • merakispotfybekarhe
  • Visitor
  • 1077 Views
  • 6 replies
  • 0 likes
  • Account
    Free
    Login
  • 1077 Views
  • 6 replies
  • 0 likes

Superuser Contribution Logged me out and can't log back in (Bought premium)

I was logged out of my account for some reason I bought premium in the morning and logged into Spotify on my laptop perfectly fine but for some reason it logged me out in the afternoon when I stopped using it and is not allowing me to log back in wit...

  • Newbie
  • I was logged out of my account for some reason I bought premium in the morning and logged into Spotify on my laptop  perfectly fine but for some reason it logged me out in the afternoon when I s...
  • Mannie123
  • Casual Listener
  • 940 Views
  • 6 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
  • 940 Views
  • 6 replies
  • 1 likes

Solved!! I can't play songs from my playlists after premium trial ended

Hi,After my premium trial had ended, play lists that I available offline before can't be played. The "available offline" button is still on, I try to off it but thought I was trying to on it and said "Offline mode is a Premium exclusive feature. Get ...

  • Casual Listener
  • Hi, After my  premium trial had ended, play lists that I available offline before can't be played. The "available offline" button is still on, I try to off it but  thought I was trying to ...
  • Zainmalik
  • Newbie
  • 4863 Views
  • 5 replies
  • 0 likes
  • Premium
  • 4863 Views
  • 5 replies
  • 0 likes

Superuser Contribution It shows my check mark in the search but not on my artist profile

when I search up my artist account, it shows the checkmark in the search, but when I click on my artist account, the checkmark is no longer there

  • Casual Listener
  • when I search up my artist account, it shows the checkmark in the search, but when I click on my artist account, the checkmark is no longer there
  • Dessi
  • Moderator
  • 110 Views
  • 3 replies
  • 0 likes
  • 110 Views
  • 3 replies
  • 0 likes

How can change my country if I can't update my payment method?

I have moved from one country to another. I want to change my country but the help says I have to change my payment method. It doesn't want to accept my new payment method as it says it doesn't match my country. So I am in a loop that I cannot seem t...

  • Visitor
  • I have moved from one country to another. I want to change my country but the help says I have to change my payment method. It doesn't want to accept my new payment method as it says it doesn't match...
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Du kannst diesem Abo nicht beitreten

PlanPremium DuoCountryGermany DeviceSamsung S22+, Xiaomi 11 Lite 5GOperating SystemWindows 10 My Question or IssueMeine Freundin kann sich nicht mit ihren Handy verbinden, dann kommt oben genannter Fehler... Sie kann Ihre Adresse aber nirgendwo einge...

  • Casual Listener
  • Plan Premium Duo Country Germany   Device Samsung S22+, Xiaomi 11 Lite 5G Operating System Windows 10   My Question or Issue Meine Freundin kann sich nicht mit ihren Handy verbin...
  • Maxim
  • Spotify Star
  • 83 Views
  • 3 replies
  • 0 likes
  • Account
  • 83 Views
  • 3 replies
  • 0 likes

Solved!! Family Plan, my ex-wife is the Plan Manager but i have been playing for Spotify for years.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I leave the plan? Then cancel it, as I am not the plan manager but I just found out I...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How can...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • Account
  • 112 Views
  • 1 replies
  • 0 likes

Someone is trying to change the email address on one of my duo accounts

My wife has had an email to say someone else has tried to change the email address on her account, she changed her password and that seemed to work, today someone has tried to do the same, and she got locked out of her account please can someone take...

  • Visitor
  • My wife has had an email to say someone else has tried to change the email address on her account, she changed her password and that seemed to work, today someone has tried to do the same, and she go...
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with my account! (I cannot login neither register)

I had my account linked to Facebook, when I tried to log back in it asked for my email address, when I entered it to verify it told me that it was already in use (I don't have it in use). So I proceeded to delete my account and wait the necessary tim...

  • Casual Listener
  • I had my account linked to Facebook, when I tried to log back in it asked for my email address, when I entered it to verify it told me that it was already in use (I don't have it in use). So I procee...
  • Vasil
  • Moderator
  • 215 Views
  • 3 replies
  • 0 likes
  • Login
    Subscription
  • 215 Views
  • 3 replies
  • 0 likes

How do i combine a free account with a paid accounts?

I have a free account and a paid account. They both have different email addresses. Can i delete the old account to reuse the email address?

  • Visitor
  • I have a free account and a paid account. They both have different email addresses. Can i delete the old account to reuse the email address?
  • Maxim
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes