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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 400792 Views
  • 953 replies
  • 107 likes
  • Account
  • 400792 Views
  • 953 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1172229 Views
  • 119 replies
  • 112 likes
  • Account
  • 1172229 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99265 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99265 Views
  • 68 replies
  • 10 likes

Problemas de pago

Hola, que tal!Estoy teniendo problemas con el pago de mi plan familiar. Se puso en pausa porque "no se podía realizar el pago" y tenía que actualizar mis datos de pago, entonces lo actualicé pero me aparece un error. Ya contacté a mi banco y me afirm...

  • Newbie
  • Hola, que tal! Estoy teniendo problemas con el pago de mi plan familiar. Se puso en pausa porque "no se podía realizar el pago" y tenía que actualizar mis datos de pago, entonces lo actualicé pero m...
  • osornios
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 154 Views
  • 1 replies
  • 0 likes

Cuenta de spotify hackeada

Hola,Anoche me llego un email diciendo que se habia cambiado mi direccion de correo electronico a otro. Yo no solicite ese cambio de email. Puedo acceder a través de facebook a la cuenta, pero cuando intento cambiar la dirección y la contraseña me di...

  • Newbie
  • Hola, Anoche me llego un email diciendo que se habia cambiado mi direccion de correo electronico a otro. Yo no solicite ese cambio de email. Puedo acceder a través de facebook a la cuenta, pero cuan...
  • osornios
  • Spotify Star
  • 1037 Views
  • 1 replies
  • 0 likes
  • 1037 Views
  • 1 replies
  • 0 likes

Cant log in

I've been using spotify for years now and out of no where none of my login credentials work. I've been signed out of spotify on my desktop and phone and when i try signing back in it says login failed. I am 100% sure that these are the right credenti...

  • Casual Listener
  • I've been using spotify for years now and out of no where none of my login credentials work. I've been signed out of spotify on my desktop and phone and when i try signing back in it says login faile...
  • osornios
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Login
  • 177 Views
  • 1 replies
  • 0 likes

Cannot change country

Account on this name was registered in the Czech Republic but I currently live in South Korea and I do not wish to extend my payment plan. However I cannot change my country and I cannot recover one of my private playlists. Help.

  • Newbie
  • Account on this name was registered in the Czech Republic but I currently live in South Korea and I do not wish to extend my payment plan. However I cannot change my country and I cannot recover one ...
  • osornios
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • Account
  • 130 Views
  • 1 replies
  • 0 likes

Wrong Account

"I cannot access the Spotify account that I have recently been using with my premium trial. I can only access a free account I haven't used in years. My trial ends in a few days and I do not want to pay for premium if I can't access the account."

  • Newbie
  • "I cannot access the Spotify account that I have recently been using with my premium trial. I can only access a free account I haven't used in years. My trial ends in a few days and I do not want to ...
  • osornios
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution login

i need to cancel my premium account and i cant acsess the email account linked to my account and dont remeber my password help

  • Newbie
  • i need to cancel my premium account and i cant acsess the email account linked to my account and dont remeber my password help 
  • Leonardo
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've logged in through my FB account but forgot my password

Hi, I have a problem with my Spotify account.It's connected to my FB account from ages ago - it still uses my old password and email, which I deactivated.I can't remember my old password so I can't update my account details, though it works fine. I'm...

  • Newbie
  • Hi, I have a problem with my Spotify account. It's connected to my FB account from ages ago - it still uses my old password and email, which I deactivated. I can't remember my old password so I can...
  • Leonardo
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Instagram: Spotify Premium Free

An Instagram account called "Spotify Premium Free is offering Premium accounts to the first 25.000 followers...is it oficial? srry bad english

  • Newbie
  • An Instagram account called "Spotify Premium Free is offering Premium accounts to the first 25.000 followers...is it oficial? srry bad english
  • osornios
  • Spotify Star
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cambiaron mi correo

Hoy recibí un correo donde me decían que había hecho el cambio, pero yo nunca lo cambie, ahora no puedo entrar a mi cuenta y es premium! Quiero cancelarla, ayudaaa

  • Newbie
  • Hoy recibí un correo donde me decían que había hecho el cambio, pero yo nunca lo cambie, ahora no puedo entrar a mi cuenta y es premium! Quiero cancelarla, ayudaaa
  • Leonardo
  • Roadie
  • 3344 Views
  • 1 replies
  • 4 likes
  • 3344 Views
  • 1 replies
  • 4 likes

Discover Weekly Picture in Chinese

My discover weekly picture for my playlist is a profile picture of myself but then has "discover new songs" in Chinese. I am of Chinese heritage but otherwise do not read Chinese and I have no settings/location set to anything related to China nor do...

  • Newbie
  • My discover weekly picture for my playlist is a profile picture of myself but then has "discover new songs" in Chinese. I am of Chinese heritage but otherwise do not read Chinese and I have no settin...
  • osornios
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! Problema con pago spotify familiar

Hola, soy la titular de la cuenta y de la tarjeta a la que se carga el pago, hace poco me demoré pagando el plan de Spotify familiar y ahora que ya pagué, se cargó el monto de una cuenta premium personal. Por favor podrían cobrarme el monto que falta...

  • Casual Listener
  • Hola, soy la titular de la cuenta y de la tarjeta a la que se carga el pago, hace poco me demoré pagando el plan de Spotify familiar y ahora que ya pagué, se cargó el monto de una cuenta premium pers...
  • osornios
  • Spotify Star
  • 3191 Views
  • 9 replies
  • 0 likes
  • 3191 Views
  • 9 replies
  • 0 likes

Reactivar mi suscripción premium

Cancele mi cuenta de spotify premium y la quiero volver a activar pero ahora no me acepta pagar con tarjetas de crédito y al parecer es problema de spotify. Que hago ?

  • Casual Listener
  • Cancele mi cuenta de spotify premium y la quiero volver a activar pero ahora no me acepta pagar con tarjetas de crédito y al parecer es problema de spotify. Que hago ?
  • LorenaSilva
  • Newbie
  • 6356 Views
  • 2 replies
  • 1 likes
  • 6356 Views
  • 2 replies
  • 1 likes

When will I'll get, again, the 3 months free trial offer for .99¢

Greetings, Last year, December 2016, I got a Spotify offer that I can use Spotify servicefor free, 3 months for .99¢. I'd missed out on that offer. So I was wondering when will Spotify repeat or return this offer to me. I'm looking forward to listeni...

  • Music Fan
  • Greetings,   Last year, December 2016, I got a Spotify offer that I can use Spotify service for free, 3 months for .99¢. I'd missed out on that offer. So I was wondering  when will Spot...
  • AzkoWee
  • Newbie
  • 15704 Views
  • 8 replies
  • 0 likes
  • Free
  • 15704 Views
  • 8 replies
  • 0 likes

Premium subscription does not work

I have subscribed to spotify premium, but I still have Ads on my smartphone and quality is not improved compared to free subscription.What might be wrong?

  • Newbie
  • I have subscribed to spotify premium, but I still have Ads on my smartphone and quality is not improved compared to free subscription. What might be wrong?  
  • Robert_W
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con pago premium de tarjeta de regalo

Hola! Desde hace varios meses me suscribi, el primer mes fue gratis y el segundo se desconto de mi tarjeta de debito, sin embargo este mes introduci un PIN de una tarjeta de regalo, al principio funciono pero ahora me dice que no soy premium porque e...

  • Newbie
  • Hola! Desde hace varios meses me suscribi, el primer mes fue gratis y el segundo se desconto de mi tarjeta de debito, sin embargo este mes introduci un PIN de una tarjeta de regalo, al principio func...
  • Leonardo
  • Roadie
  • 402 Views
  • 1 replies
  • 2 likes
  • 402 Views
  • 1 replies
  • 2 likes

Premium Account Hacked

I coundnt sign into my account until i notice the emailed got changed to different one need help getting it back.

  • Newbie
  • I coundnt sign into my account until i notice the emailed got changed to different one need help getting it back.
  • Robert_W
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to access my account

Hello i need help, i cant access my account cause i cant access the email for that account. and im on a monthly plan on that account. So i was woundering how can i not get charged monthly for something i dont have access to

  • Casual Listener
  • Hello i need help, i cant access my account cause i cant access the email for that account. and im on a monthly plan on that account. So i was woundering how can i not get charged monthly for somethi...
  • Leonardo
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook merging account

Hi, I can not merge my facebook account with my normal account. I tried several time on spotify.com. I had an account with Facebook but then I made a premium subscription with a separate account, since I can not log in with Facebook credential at wor...

  • Newbie
  • Hi,   I can not merge my facebook account with my normal account. I tried several time on spotify.com. I had an account with Facebook but then I made a premium subscription with a separate acc...
  • Leonardo
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two users at once

My wife and I share a single Spotify premium account. Is it possible for us both to listen to separate music at the same time? Right now, the existing user will be overridden if another attempts to play. Thanks.

  • Newbie
  • My wife and I share a single Spotify premium account. Is it possible for us both to listen to separate music at the same time?  Right now, the existing user will be overridden if another at...
  • Leonardo
  • Roadie
  • 4030 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 4030 Views
  • 1 replies
  • 0 likes

Account partially stolen

Someone appears to be trying to steal my account. They have changed the email, and presumeably the password as well. They seem to have failed to account for the fact that I can still login via facebook. I would appreciate a swift response. I already ...

  • Newbie
  • Someone appears to be trying to steal my account. They have changed the email, and presumeably the password as well. They seem to have failed to account for the fact that I can still login via facebo...
  • Robert_W
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 162 Views
  • 1 replies
  • 0 likes