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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406249 Views
  • 958 replies
  • 107 likes
  • Account
  • 406249 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175977 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175977 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100024 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100024 Views
  • 68 replies
  • 10 likes

Pagamentos

Bom Dia,Efetuei o pagamento por cartão de crédito sem spotify, só que me cobrar 10,00 e terá renovação daqui 7 dias, é normal isso?

  • Newbie
  • Bom Dia, Efetuei o pagamento por cartão de crédito sem spotify, só que me cobrar 10,00 e terá renovação daqui 7 dias, é normal isso?
  • Bittencourt
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Premium
  • 176 Views
  • 1 replies
  • 0 likes

discovery wont open on my phone.

it works on my computer. but my phone shows a disclaimer that says the application wont open on the device. is there anywhere in the settings i can go to?

  • Casual Listener
  • it works on my computer. but my phone shows a disclaimer that says the application wont open on the device. is there anywhere in the settings i can go to?
  • osornios
  • Spotify Star
  • 256 Views
  • 3 replies
  • 0 likes
  • 256 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cobrança indevida

Estou sendo cobrada duas vezes pelo Spotify no meu plano família. Alguém sabe o motivo?

  • Newbie
  • Estou sendo cobrada duas vezes pelo Spotify no meu plano família. Alguém sabe o motivo?
  • Sophia
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution My sound goes down

When I open another app while listening to Spotify, my sound goes down. Once I make Spotify my main app is goes back up. How do I keep the Spotify volume the main sound?

  • Casual Listener
  • When I open another app while listening to Spotify, my sound goes down. Once I make Spotify my main app is goes back up. How do I keep the Spotify volume the main sound?
  • Huck1988
  • Casual Listener
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes

Superuser Contribution Got logged out and won't let me log back in.

Got logged out of my account last night. Tried logging in but says my username or password is wrong. Reset my password and still won't let me log. Comes up saying username or password wrong again. Tried logging in with Facebook then, and error 404 co...

  • Newbie
  • Got logged out of my account last night. Tried logging in but says my username or password is wrong. Reset my password and still won't let me log. Comes up saying username or password wrong again. Tr...
  • Sophia
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

New account - playlist

Hello. How can I copy playlist to new account? ;/

  • Newbie
  • Hello. How can I copy playlist to new account? ;/
  • MartinStoichkov
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
  • 155 Views
  • 1 replies
  • 0 likes

Charged by Spotify and iTunes for Premium - HELP!

I have just discovered that for at least 12 months I have been charged by both iTunes and Spotify for my Premium service. iTunes has been charging me £12.99 and Spotify £9.99. I would like to know what to do and how I can get my money back from the l...

  • Newbie
  • I have just discovered that for at least 12 months I have been charged by both iTunes and Spotify for my Premium service.  iTunes has been charging me £12.99 and Spotify £9.99.   I would ...
  • Robert_W
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! I would like to cancel my account !

I would like to cancel spotify as I found a cheaper deal. Thanks. Please dont automate my credit card for any more months. CANCEL it asap.

  • Casual Listener
  • I would like to cancel spotify as I found a cheaper deal. Thanks. Please dont automate my credit card for any more months. CANCEL it asap. 
  • Robert_W
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook

Eu não consigo conectar meu spotify com o facebook, ele diz que eu não tenho acesso a URL. Alguém me ajude.

  • Newbie
  • Eu não consigo conectar meu spotify com o facebook, ele diz que eu não tenho acesso a URL.    Alguém me ajude. 
  • Sophia
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Account

Can you change administrator for family premium?

  • Newbie
  • Can you change administrator for family premium?
  • MartinStoichkov
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

discover weekly not updated in 3 weeks

hi! my discover weekly has not changed in 3 weeks i think! i am following the playlist, i have logged out and back in. HALP!

  • Newbie
  • hi! my discover weekly has not changed in 3 weeks i think! i am following the playlist, i have logged out and back in. HALP! 😭
  • LeilaRyndak
  • Casual Listener
  • 303 Views
  • 3 replies
  • 0 likes
  • 303 Views
  • 3 replies
  • 0 likes

My music won't download

My music won't download and I still have 5 days left of my free music download and it keeps popping up saying I need to pay for premium

  • Newbie
  • My music won't download and I still have 5 days left of my free music download and it keeps popping up saying I need to pay for premium
  • Robert_W
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Strange activity in my account

Some strange activity in my account, some unknown device is connected and keeps switching the music to it. I already disconnected all devices, changed my credentials and this keeps going on.The worst part? I pay for the service and I can't find a sup...

  • Newbie
  • Some strange activity in my account, some unknown device is connected and keeps switching the music to it. I already disconnected all devices, changed my credentials and this keeps going on. The w...
  • luismartin
  • Roadie
  • 640 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 640 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cobranças indevidas / Extra billing

Migrei do plano premium para o plano família e estou sendo cobrado pelos dois planos há 4 meses em meu cartão de crédito. O que fazer? / I switched from Premium to Family Plan and I am still being charged for both of them in my credit card, for 4 mon...

  • Newbie
  • Migrei do plano premium para o plano família e estou sendo cobrado pelos dois planos há 4 meses em meu cartão de crédito. O que fazer? / I switched from Premium to Family Plan and I am still being ch...
  • Sophia
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Passar de premium para premium estudante

Já possuo a conta premium e gostaria de saber como passa lá para premium estudante sem realizar um novo cadastro.

  • Newbie
  • Já possuo a conta premium e gostaria de saber como passa lá para premium estudante sem realizar um novo cadastro. 
  • Sophia
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Accounts

Hi, can you change the gmail to use on you Spotify account?

  • Newbie
  • Hi, can you change the gmail to use on you Spotify account?
  • Jiana
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

[ISSUE] - Payment in Argentina

Hello guys, I read the instructions (Yes, I did it) about payment (and also check the forum for "Argentina payment" and similar searches). However, I get an error everytime I try to buy the Premium Service. My account is in Argentina as far as I know...

  • Casual Listener
  • Hello guys, I read the instructions (Yes, I did it) about payment (and also check the forum for "Argentina payment" and similar searches). However, I get an error everytime I try to buy the Premium S...
  • EdifierARG
  • Newbie
  • 1664 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1664 Views
  • 6 replies
  • 0 likes

Account used by unknown device & cancelled not by me!!

Hi,Yesterday some unknown device started to use my account and playing songs and switching back after Me changing the device back.I changed all login credentials and disconnected all devices from Spotify but the unknown device was still connecting an...

  • Casual Listener
  • Hi, Yesterday some unknown device started to use my account and playing songs and switching back after Me changing the device back. I changed all login credentials and disconnected all devices fr...
  • feelikeastrangr
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution accout setting issues

I was trying to update my information but when I try to save it it says that the username has already been used but I'm using to to log in

  • Newbie
  • I was trying to update my information but when I try to save it it says that the username has already been used but I'm using to to log in
  • Mara_F
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution My password isn't working...

So I put in my normal password and it said that it was wrong I went over it a few times it was right though, so I thought fine and hit forgot password then I checked my email clicked the link changed it and it went through and I'm on the home page af...

  • Newbie
  • So I put in my normal password and it said that it was wrong I went over it a few times it was right though, so I thought fine and hit forgot password then I checked my email clicked the link changed...
  • Mara_F
  • Roadie
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes