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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 400950 Views
  • 953 replies
  • 107 likes
  • Account
  • 400950 Views
  • 953 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1172361 Views
  • 119 replies
  • 112 likes
  • Account
  • 1172361 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99289 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99289 Views
  • 68 replies
  • 10 likes

Changed to premium family and playlists didn't migrate

I just changed to premium family and my playlists are gone. I am showing some playlists, but not the ones that I created, there are others that I didn't create. Can anyone help?

  • Casual Listener
  • I just changed to premium family and my playlists are gone.  I am showing some playlists, but not the ones that I created, there are others that I didn't create.  Can anyone help?
  • osornios
  • Spotify Star
  • 227 Views
  • 3 replies
  • 0 likes
  • 227 Views
  • 3 replies
  • 0 likes

All saved music has disappeared

I have found that all of my saved songs (Under Your music > Songs) have completely vanished. My playlists are still intact. This is where music goes when you right click on it and select "Save to your music"How do I restore my saved songs?

  • Newbie
  • I have found that all of my saved songs (Under Your music > Songs) have completely vanished. My playlists are still intact.   This is where music goes when you right click on it and select ...
  • jean3601
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
  • 219 Views
  • 1 replies
  • 0 likes

Spotify premium vers family

Bonjour, J'ai un compte spotify premium et je voudrais ajouter ma mêre qui a aussi un compte spotify premium mais quand je veux commencer le spotify family et que je clique sur commencer voici le message : "Malheureusement, il n'est pas possible pour...

  • Newbie
  • Bonjour,    J'ai un compte spotify premium et je voudrais ajouter ma mêre qui a aussi un compte spotify premium mais quand je veux commencer le spotify family et que je clique sur co...
  • osornios
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
  • 231 Views
  • 1 replies
  • 0 likes

Devolución de cobro de tarjeta de regalo

Hola, Depués de completar el proceso de compra de una tarjeta de regalo (incluida pasarela de pago) no he recibido ningún email de confirmación. En la cuenta bancaria veo que se me ha cobrado el importe y después se me ha devuelto. Que debo hacer? Sa...

  • Newbie
  • Hola,   Depués de completar el proceso de compra de una tarjeta de regalo (incluida pasarela de pago) no he recibido ningún email de confirmación. En la cuenta bancaria veo que se me ha cobrad...
  • osornios
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Connected own facebook to new account by mistake, now I can't log in to my own

Hi allTried to find the answer is other topics and FAQ but no luck. Sorry if it has already been answerede somewhere.So, I created a new Spotify account for my workplace. I then connected it to my own personal Facebook account which was a mistake. I ...

  • Newbie
  • Hi all Tried to find the answer is other topics and FAQ but no luck. Sorry if it has already been answerede somewhere. So, I created a new Spotify account for my workplace. I then connected it ...
  • osornios
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

I have been charged and payment is not reflected

Hello,Spotify asked to update payment details, I did, and when I click update I got charged but the account says I didnt update my CC details.What can I do? my bank already reflects the spotify Charge

  • Newbie
  • Hello, Spotify asked to update payment details, I did, and when I click update I got charged but the account says I didnt update my CC details. What can I do? my bank already reflects the spotify C...
  • osornios
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Unable to login via Facebook on husbands iphone

I am wanting to open my Spotify premium account on my husband's iPhone but he has the free Spotify and even if he logs out I cannot then login with my details as I log in with Facebook. Is there anyway I can cancel the standard Spotify that he has an...

  • Newbie
  • I am wanting to open my Spotify premium account on my husband's iPhone but he has the free Spotify and even if he logs out I cannot then login with my details as I log in with Facebook. Is there anyw...
  • osornios
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

family account won't work

I have just created a family account on spotify, but because my facebook stated I lived in Peru (I have since changed it) none of my family can now log into my account. what do i do? we all live at the same address

  • Newbie
  • I have just created a family account on spotify, but because my facebook stated I lived in Peru (I have since changed it) none of my family can now log into my account. what do i do? we all live at t...
  • osornios
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

cant log in

My phone recently restared and I lost all of my pictures and some apps. I tried to reinstall Spotify and i can't. it tells me me password is wrong they send me th email and i enter in a new one nathey say page expired. ive tried multiple trimes.Ican ...

  • Newbie
  • My phone recently restared and I lost all of my pictures and some apps. I tried to reinstall Spotify and i can't. it tells me me password is wrong they send me th email and i enter in a new one nathe...
  • osornios
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
  • 141 Views
  • 1 replies
  • 0 likes

Cambio de direccion

Hola, tenia una cuenta de por parte de mi hermano, ahora estoy pagando una premium para q mi familia tenga las suyas, pero no puedo cambiar mi direccion de CP, alguno sabe como hacerlo? gracias

  • Newbie
  • Hola, tenia una cuenta de por parte de mi hermano, ahora estoy pagando una premium para q mi familia tenga las suyas, pero no puedo cambiar mi direccion de CP, alguno sabe como hacerlo? gracias
  • osornios
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Payment Failure

Hello All,Multiple times this has happened when I've confirmed payment information on my card.Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged.Yet the payment HAS been taken out my bank account.Bee...

  • Casual Listener
  • Hello All, Multiple times this has happened when I've confirmed payment information on my card. Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been cha...
  • jean3601
  • Community Legend
  • 263 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 263 Views
  • 3 replies
  • 0 likes

kan inte ladda ner spotify

Vi har spotify konto ************@live.dk, men jeg kan ikke logge ind på ***************, og jeg har brug for et nyt brugernavn og adgangskode. Vh Torben Thrue Mobil **********

  • Newbie
  • Vi har spotify konto ************@live.dk, men jeg kan ikke logge ind på  ***************, og jeg har brug for et nyt brugernavn og adgangskode.  Vh Torben Thrue Mobil **********
  • Bittencourt
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
  • 238 Views
  • 1 replies
  • 0 likes

Premium spotify

1 month in premium spotify there is 30 days or 28 days?Because i bought 1 month premium spotify and get 28 days

  • Visitor
  • 1 month in premium spotify there is 30 days or 28 days? Because i bought 1 month premium spotify and get 28 days
  • jean3601
  • Community Legend
  • 225 Views
  • 3 replies
  • 1 likes
  • Premium
  • 225 Views
  • 3 replies
  • 1 likes

Studying Abroad messed up my subscription

I recently arrived at London for a study abroad program. Once I was logged onto the wifi here my premium account was changed to a free account. I am on a family plan so i figured they must have kicked me off because I was not living in the home addre...

  • Newbie
  • I recently arrived at London for a study abroad program. Once I was logged onto the wifi here my premium account was changed to a free account. I am on a family plan so i figured they must have kicke...
  • osornios
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 169 Views
  • 1 replies
  • 0 likes

"There Seems to be an Issue with your Spotify Account"

Help! I am trying to log onto Spotify on my LG TV as I've done in the past. It shows my account but there is an error message that says "There seems to be an issue with your Spotify account. Please go to spotify.com/lg to create your account." I have...

  • Newbie
  • Help!   I am trying to log onto Spotify on my LG TV as I've done in the past. It shows my account but there is an error message that says "There seems to be an issue with your Spotify account....
  • osornios
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 198 Views
  • 1 replies
  • 0 likes

Song not Available....on some devices

I have been having an issue for multiple weeks now, where I have error codes that say this: "Song not available. If you have the file on your computer you can import it".Here is the issue though, this only seems to be happening on my Macbook Pro. I c...

  • Casual Listener
  • I have been having an issue for multiple weeks now, where I have error codes that say this: "Song not available.  If you have the file on your computer you can import it". Here is the issue tho...
  • osornios
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 170 Views
  • 1 replies
  • 0 likes

New e-mail in use, old contact dead, can't change it

I've changed my ISP provider, and therefore have a new e-mail address. I'm using the FB loging link, and FB has allowed me to update my e-mail contact. However, Spotify will not allow me to log in. And when I try to reset password, it obviously doesn...

  • Newbie
  • I've changed my ISP provider, and therefore have a new e-mail address.  I'm using the FB loging link, and FB has allowed me to update my e-mail contact.  However, Spotify will not allow me ...
  • osornios
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Overcharged for Student Discount

I'm a college student and have been getting Spotify Premium at a discount. Usually it's $4.99 a month, but I just checked my bank statement and I was charged $9.99 for this month. I'm still a student, and have not changed my status or payment method....

  • Newbie
  • I'm a college student and have been getting Spotify Premium at a discount. Usually it's $4.99 a month, but I just checked my bank statement and I was charged $9.99 for this month. I'm still a student...
  • lucybayes
  • Newbie
  • 1215 Views
  • 2 replies
  • 0 likes
  • 1215 Views
  • 2 replies
  • 0 likes

Perhe spotify ei toimi

Hei Vaihdoin spotify premiumin perhe malliin. Laskulta veloitettu 29.1.2017 Spotify P0196BD116 14,99. Tili näyttää että meillä ilmainen versio käytössä. Nyt ei voida kuunnella yhtä aikaa musiikkia.Mitä pitää tehdä? t. Satu

  • Visitor
  • Hei   Vaihdoin spotify premiumin perhe malliin. Laskulta veloitettu  29.1.2017 Spotify P0196BD116 14,99. Tili näyttää että meillä ilmainen versio käytössä. Nyt ei voida kuunnella yhtä ai...
  • Bittencourt
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Hacked account?

My Library > Songs is automatically saving entire albums from artists I've never heard of (primarily foreign rap music). Anyone else having this problem? I've reset my password and deleted all 3rd party apps. I changed a few other settings and the pr...

  • Newbie
  • My Library > Songs is automatically saving entire albums from artists I've never heard of (primarily foreign rap music). Anyone else having this problem? I've reset my password and deleted al...
  • osornios
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • Premium
  • 120 Views
  • 1 replies
  • 0 likes