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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398852 Views
  • 950 replies
  • 107 likes
  • Account
  • 398852 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171673 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171673 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99136 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99136 Views
  • 68 replies
  • 10 likes

Solved!! 3 months premium for €0.99 not working

Hi community, I wanted to get the 3 months for €0.99 offer so i clicked on the button and i suddenly had to pay €9.99. Now i only have 1 month premium and it costed me €9.99. I'm 100% certain that i clicked on the offer button. Can someone please exp...

  • Casual Listener
  • Hi community,   I wanted to get the 3 months for €0.99 offer so i clicked on the button and i suddenly had to pay €9.99. Now i only have 1 month premium and it costed me €9.99.   I'm 10...
  • Maxim
  • Spotify Star
  • 532 Views
  • 3 replies
  • 0 likes
  • 532 Views
  • 3 replies
  • 0 likes

Family member cannot activate invite

Signed up for Family plan, sent invite link to wife, link takes her to normal Spotify login page. After login to my account, greeted with Join Premium for Family page with message: Cannot join Premium for Family Sorry! You're already a member of this...

  • Newbie
  • Signed up for Family plan, sent invite link to wife, link takes her to normal Spotify login page. After login to my account, greeted with Join Premium for Family page with message:   Cannot jo...
  • Maxim
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Multiple Pending Charges - Spotify help not responded in 48hours

Heya guys, As a student I have a finite amount of money to last me, luckily Unidays offers spotify for £4.99. This is amazing, however I recently changed card, and when I did, this following message showed up (Image 1, spotify website). After looking...

  • Newbie
  • Heya guys,   As a student I have a finite amount of money to last me, luckily Unidays offers spotify for £4.99. This is amazing, however I recently changed card, and when I did, this following...
  • OviiiOne
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Bull**bleep**

Ist doch behindert hab mein Premium vor ein paar Wochen erneuert und jetzt ist hier goar nix.... Und nen richtigen Support gibt's hier auch nicht.....

  • Newbie
  • Ist doch behindert hab mein Premium vor ein paar Wochen erneuert und jetzt ist hier goar nix.... Und nen richtigen Support gibt's hier auch nicht.....
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

Solved!! Account hacked

Please can you help - my account appears to have been hacked and hijacked by this user (aminejazz15). I have managed to login to this page via facebook login, but the email address, postcode and password that are now associated with this account are ...

  • Casual Listener
  • Please can you help - my account appears to have been hacked and hijacked by this user (aminejazz15). I have managed to login to this page via facebook login, but the email address, postcode and pass...
  • OviiiOne
  • Community Legend
  • 293 Views
  • 3 replies
  • 0 likes
  • Account
  • 293 Views
  • 3 replies
  • 0 likes

Dotpay payment (Poland)

Hello, Yesterday i paid for spotify premium with dotpay. Unfortunetly dotpay confirmation page hasn't been working for me. Site didn't confirm my payment and i didn't get email with recipt but the money was charged from my bank account. I had informa...

  • Casual Listener
  • Hello,  Yesterday i paid for spotify premium with dotpay. Unfortunetly dotpay confirmation page hasn't been working for me. Site didn't confirm my payment and i didn't get email with recip...
  • rokecik13
  • Casual Listener
  • 404 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 404 Views
  • 1 replies
  • 0 likes

Number of concurrent connections?

I am a premium user. I have a desktopn in my work room and a laptop in the living room. Ech one is connected to a Bluetooth speaker. Can I run Spotify (single premium subscription) on both desktop and laptop) or will I be disconnected in one (desktop...

  • Newbie
  • I am a premium user. I have a desktopn in my work room and a laptop in the living room. Ech one is connected to a Bluetooth speaker. Can I run Spotify (single premium subscription) on both desktop an...
  • Bittencourt
  • Spotify Star
  • 3565 Views
  • 1 replies
  • 0 likes
  • Premium
  • 3565 Views
  • 1 replies
  • 0 likes

Why can't i pay with ideal ?

I wanna start premium but i can't pay with ideal ? Why and how can i solve this ?

  • Newbie
  • I wanna start premium but i can't pay with ideal ? Why and how can i solve this ?
  • Hubo
  • Community Legend
  • 1594 Views
  • 7 replies
  • 0 likes
  • 1594 Views
  • 7 replies
  • 0 likes

Promoção 1,99 3 meses

Fiz o pagamento atraves do cartao e ao inves de R$1,99 foi descontado 10 reais.gostaria de saber como procederja fiz o cancelamento do premium no sitee ja contestei a compra pelo cartaogostaria de uma resposta ja que nao existe nenhum sac ou meio de ...

  • Casual Listener
  • Fiz o pagamento atraves do cartao e ao inves de R$1,99 foi descontado 10 reais. gostaria de saber  como proceder ja fiz o cancelamento do premium no site e ja contestei a compra pelo cartao ...
  • Bittencourt
  • Spotify Star
  • 335 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 335 Views
  • 6 replies
  • 0 likes

Spotify Premium für 3 Monate

Ich habe heute eine Spotify karte bekommen im Wert von 10 Euro.Nun ist meine Frage, ob ich damit das Angebot: 3 Monate für nur 10 Eurokaufen kann.Danke schonmal

  • Casual Listener
  • Ich habe heute eine Spotify karte bekommen im Wert von 10 Euro. Nun ist meine Frage, ob ich damit das Angebot: 3 Monate für nur 10 Euro kaufen kann. Danke schonmal
  • Maxim
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • Premium
  • 308 Views
  • 1 replies
  • 0 likes

3 Months of Premium

Hello guys,I just bought a Spotify Premium card for 10 Euros.Do you guys know if i can buy the special offer (3 Months for 10 Euros)Sry... my english isnt very good

  • Casual Listener
  • Hello guys, I just bought a Spotify Premium card for 10 Euros. Do you guys know if i can buy the special offer (3 Months for 10 Euros) Sry... my english isnt very good 
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! Why am I having an issue like that?: It appears that you're not eligible for this offer.

I was trying to get Spotify premium 3 months for 1 $ . but i had an issue called It appears that you're not eligible for this offer. does anybody know why am i having this?

  • Casual Listener
  • I was trying to get Spotify premium 3 months for 1 $ .  but i had an issue called It appears that you're not eligible for this offer. does anybody know why am i having this?  
  • Maxim
  • Spotify Star
  • 322 Views
  • 3 replies
  • 0 likes
  • 322 Views
  • 3 replies
  • 0 likes

I can not pay spotify

Well, I was going to subscribe at 3 months for 99 cents but he tells me that the bank has had a bad day and those things, I have money in the bank and everything but he will not let me pay

  • Newbie
  • Well, I was going to subscribe at 3 months for 99 cents but he tells me that the bank has had a bad day and those things, I have money in the bank and everything but he will not let me pay
  • KimberlyPuister
  • Newbie
  • 114 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 114 Views
  • 1 replies
  • 0 likes

Erst Allein-Abo, dann Familienabo – jetzt alles doppelt

Hallo zusammen, Ich habe ein Premium-Abonnement (9,99/mtl.). Vor ein paar Wochen wurde ich Teil eines Familienabos, das ich nicht verwalte. Dennoch wird meine Kreditkarte weiterhin für das erste Abo monatlich belastet. In den Einstellungen kann ich d...

  • Newbie
  • Hallo zusammen,   Ich habe ein Premium-Abonnement (9,99/mtl.). Vor ein paar Wochen wurde ich Teil eines Familienabos, das ich nicht verwalte. Dennoch wird meine Kreditkarte weiterhin für das e...
  • 150 Views
  • 0 replies
  • 0 likes
  • Account
  • 150 Views
  • 0 replies
  • 0 likes

Username

Moring all, I have a question.i login to Spotify thought my facebook account, but i recently, tried to login on my smart tv to realize that my username is like 25 letters long with numbers.So the question is, is there a way to change my username do w...

  • Newbie
  • Moring all,   I have a question. i login to Spotify thought my facebook account, but i recently, tried to login on my smart tv to realize that my username is like 25 letters long with numbers...
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Problem finding Spotify on my new 1+ chinese phone

I live in China on the mainland。 I bought a Chinese mobile phone (1+) Android, installed my VPN and now I'm trying to download Spotify in order to listen to and access my music but no dice。 It's driving me crazy! What's the problem? I figured my VPN ...

  • Casual Listener
  • I live in China on the mainland。 I bought a Chinese mobile phone (1+) Android, installed my VPN and now I'm trying to download Spotify in order to listen to and access my music but no dice。 It's driv...
  • Maxim
  • Spotify Star
  • 294 Views
  • 3 replies
  • 0 likes
  • Account
  • 294 Views
  • 3 replies
  • 0 likes

3 months for 9,99

I wanted to buy 3 months for 0,99 but I got 1 month for 9,99. Anyone?

  • Casual Listener
  • I wanted to buy 3 months for 0,99 but I got 1 month for 9,99. Anyone?
  • Maxim
  • Spotify Star
  • 287 Views
  • 5 replies
  • 0 likes
  • Account
  • 287 Views
  • 5 replies
  • 0 likes

Switching accounts

Hi there was just looking for some help. I have a premium account wth Spotify but when I try to connect to Facebook it signs me in then when I go back to Spotify it asks me to connect again. So I'll deleted the app off Facebook and logged out of my S...

  • Newbie
  • Hi there was just looking for some help. I have a premium account wth Spotify but when I try to connect to Facebook it signs me in then when I go back to Spotify it asks me to connect again. So I'll ...
  • Jacob
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

NO PUEDO INICIAR SESION

Al querer iniciar sesión me arroja la leyenda "usuario o contraseña invalidos" tengi regustrada mi cuenta de Facebook, no había tenido ningun inconveniente hadta hace doa dias que no he podido acceder ni a la aplicación asi como a la página oficial d...

  • Newbie
  • Al querer iniciar sesión me arroja la leyenda "usuario o contraseña invalidos" tengi regustrada mi cuenta de Facebook, no había tenido ningun inconveniente hadta hace doa dias que no he podido accede...
  • 90 Views
  • 0 replies
  • 0 likes
  • 90 Views
  • 0 replies
  • 0 likes

Country-targeted recommendations

Not sure if I'm on the right place to create this topic, but here it goes.I simply just wanna avoid these country-targeted recommendations.I'm brazilian and everytime i open the app i have to face tons of suggestions with national songs. Even browsin...

  • Newbie
  • Not sure if I'm on the right place to create this topic, but here it goes. I simply just wanna avoid these country-targeted recommendations. I'm brazilian and everytime i open the app i have to fac...
  • 110 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 110 Views
  • 0 replies
  • 0 likes