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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 163125 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 163125 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 10968 Views
  • 6 replies
  • 11 likes
  • Security
  • 10968 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 512498 Views
  • 986 replies
  • 112 likes
  • Account
  • 512498 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125303 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125303 Views
  • 74 replies
  • 12 likes

Superuser Contribution Batch Searching greyed out songs

PlanPremium/Family PlanCountryCanadaDevicePCOperating SystemWindows 10My Question or IssueHow do I batch search, or force, spotify to find a whole bunch of songs? I have a playlist (~5000 songs) where a number of them are greyed out. Some are local f...

  • Casual Listener
  • Plan Premium/Family Plan Country Canada Device PC Operating System Windows 10 My Question or Issue How do I batch search, or force, spotify to find a whole bunch of songs?   I have a ...
  • Marijn1
  • Newbie
  • 2222 Views
  • 7 replies
  • 0 likes
  • Other
    Premium
  • 2222 Views
  • 7 replies
  • 0 likes

Superuser Contribution Facebook login failing after travel

PlanFreeCountryEstonia, but I've been traveling across Romania and PolandDeviceOnePlus 8T, laptop, desktopOperating SystemAndroid 14, windows 11, windows 10 My Question or IssueI've been traveling from Estonia to Romania through Poland and back. My S...

  • Casual Listener
  • Plan Free Country Estonia, but I've been traveling across Romania and Poland Device OnePlus 8T, laptop, desktop Operating System Android 14, windows 11, windows 10   My Question or Issu...
  • Yordan
  • Moderator
  • 191 Views
  • 6 replies
  • 0 likes
  • Account
    Free
    Login
  • 191 Views
  • 6 replies
  • 0 likes

Want to change email adress, but password is missing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I want to change my e-mail adress, because my past mailbox is not available for me any more, but it needs passwor...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I want to change my e-mail ad...
  • AdamDamon
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 84 Views
  • 1 replies
  • 0 likes

Please stop with these emails with login codes

Each time i log-in in the browser, after i enter my username and password, i receive an email with a code number, that i need to enter in spotify to prove that it is me.How annoying is that? How can that be necessary every time?

  • Regular
  • Each time i log-in in the browser, after i enter my username and password, i receive an email with a code number, that i need to enter in spotify to prove that it is me. How annoying is that? How ca...
  • Babyodaa
  • Music Fan
  • 121 Views
  • 2 replies
  • 0 likes
  • Login
  • 121 Views
  • 2 replies
  • 0 likes

Superuser Contribution Profile won't load on Android app, but loads fine on iPhone and PC apps

PlanPremium CountryUnited Kingdom DeviceGoogle Pixel 7 on Android 15 (mine), and other Android phones (friends') My Question or IssueFor maybe ~2-3 years now, I've had issues with sharing my profile to others and loading my profile on my phone.When I...

  • Casual Listener
  • Plan Premium   Country United Kingdom   Device Google Pixel 7 on Android 15 (mine), and other Android phones (friends')   My Question or Issue For maybe ~2-3 years now, I've ...
  • Yordan
  • Moderator
  • 229 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Premium
  • 229 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Plan Free Device Xiaomi Lite 12  Operating System Xiaomi HyperOS  My Question or Issue I logged into my account and saw that I can't play a single song and absolutely all playlists a...
  • Jelle88
  • Casual Listener
  • 163125 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 163125 Views
  • 179 replies
  • 13 likes

Solved!! Seriously SPOTIFY? A community forum is your attempt at customer service?!

Spotify is probably the best featured music streaming service vailable.Why will it fail in 2015, and 2016...?For one reason: customer service experience. Spotify offers a FAQ, and a Forum. That's it!? There's not a even a feature submission page, muc...

  • Casual Listener
  • Spotify is probably the best featured music streaming service vailable. Why will it fail in 2015, and 2016...? For one reason: customer service experience.    Spotify offers a FAQ...
  • Koltinb12
  • Casual Listener
  • 1629 Views
  • 4 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 1629 Views
  • 4 replies
  • 1 likes

Superuser Contribution You're offline. Check your connection and try again.

I keep getting this message when I try to login on my phone . You're offline. Check your connection and try again. I’ve reinstalled the app ,cleared cache , tried creating a new account , even tried on a different phone , same issue. The player on my...

  • Visitor
  • I keep getting this message when I try to login on my phone . You're offline. Check your connection and try again. I’ve reinstalled the app ,cleared cache , tried creating a new account , even tried ...
  • Eni
  • Moderator
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution A duo subscriber should be able to play music on two devices at the same time

I am (was) a Duo pass subscriber, having me and my partner's accounts attached. However all my devices are configured with my account, not her's (Sonos speakers, Google minis, Android phone in the car, etc). So when I'm driving in the car playing a p...

  • Regular
  • I am (was) a Duo pass subscriber, having me and my partner's accounts attached. However all my devices are configured with my account, not her's (Sonos speakers, Google minis, Android phone in the ca...
  • mrkkomal
  • Visitor
  • 3395 Views
  • 8 replies
  • 0 likes
  • 3395 Views
  • 8 replies
  • 0 likes

Superuser Contribution How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is ...
  • Babyodaa
  • Music Fan
  • 10968 Views
  • 6 replies
  • 11 likes
  • Security
  • 10968 Views
  • 6 replies
  • 11 likes

I want to turn off email verification whenever I tried to login

Currently, upon logging in to my account from a new device, I receive an email containing a verification code that must be entered to complete the login process. While I understand the security purpose of this feature, I would like to disable it for ...

  • Casual Listener
  • Currently, upon logging in to my account from a new device, I receive an email containing a verification code that must be entered to complete the login process. While I understand the security purpo...
  • plasticfist
  • Casual Listener
  • 3963 Views
  • 8 replies
  • 1 likes
  • 3963 Views
  • 8 replies
  • 1 likes

Superuser Contribution Unsolicited"Your email address has changed" email

PlanPremium familyCountryUkDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue**bleep** asking to confirm a change of email address, none of us have changed our email a...

  • Casual Listener
  • Plan Premium family Country Uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue **bleep**...
  • Dessi
  • Moderator
  • 1707 Views
  • 15 replies
  • 1 likes
  • Account
    Security
  • 1707 Views
  • 15 replies
  • 1 likes

Wife not receiving benefits of Duo Premium subscription

PlanDuo PremiumCountryUSADeviceSamsungOperating SystemAndroid My wife and I have shared a Duo Premium account for a few years. She doesn't receive ads during music, so it appears she has some premium features. However, she does not have access to aud...

  • Visitor
  • Plan Duo Premium Country USA Device Samsung Operating System Android   My wife and I have shared a Duo Premium account for a few years. She doesn't receive ads during music, so it appea...
  • Maxim
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Pet playlist'

Hello. How I can make the Pet Playlist? I can't find the real page where I can make my own pets playlist... Can you tell me the page?? I already tried the pages what I saw on internet, but they are not working. Please tell me the real page!:( Elsa

  • Newbie
  • Hello. How I can make the Pet Playlist? I can't find the real page where I can make my own pets playlist... Can you tell me the page?? I already tried the pages what I saw on internet, but they are n...
  • Kaiiii_
  • Visitor
  • 3472 Views
  • 4 replies
  • 0 likes
  • Premium
  • 3472 Views
  • 4 replies
  • 0 likes

Account has been disabled due to security reasons

PlanFree/PremiumCountryNew ZealandDeviceDesktopOperating SystemWindows 10 My Question or IssueI can't log into my account.I have spent the last 3 hours trying to get help from support but it just goes in circles and they tell me "We have no new infor...

  • Newbie
  • Plan Free/Premium Country New Zealand Device Desktop Operating System Windows 10   My Question or Issue I can't log into my account. I have spent the last 3 hours trying to get help f...
  • jechter
  • Newbie
  • 358 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 358 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cancel Gift Card

Last week, february 7, I purchase a gift card of 3 motnhs premium for someone else. And I choose to sent the email with the gift for this tuesday. I was wondering if I could cancel this email. Or canceling the gift card. I dont mind using the giftcar...

  • Casual Listener
  • Last week, february 7, I purchase a gift card of 3 motnhs premium for someone else. And I choose to sent the email with the gift for this tuesday.  I was wondering if I could cancel this email....
  • Novy
  • Moderator
  • 1682 Views
  • 3 replies
  • 0 likes
  • Gift Card
  • 1682 Views
  • 3 replies
  • 0 likes

I cannot login in my spotify account

Whenever I try to login I tell me you can only use Spotify aboard for 14 days even after updating location it show same thingPlanFreeCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 1...

  • Visitor
  • Whenever I try to login I tell me you can only use Spotify aboard for 14 days even after updating location it show same thing Plan Free Country India Device (iPhone 8, Samsung Galaxy 9, Macbook...
  • Billy-J
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 116 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution change username

i need to change my usernamei know we only use our email to login but i want to change it

  • Visitor
  • i need to change my username i know we only use our email to login but i want to change it
  • davinaormiloXD
  • Visitor
  • 59091 Views
  • 12 replies
  • 9 likes
  • 59091 Views
  • 12 replies
  • 9 likes

Superuser Contribution I'm the holder of a Duo subs and I am getting adds and cannot skip

Hi, I’m on the Duo subscription. I’m the primary account holder, the other person is not getting ads and can skip but I am getting adds and cannot skip.

  • Casual Listener
  • Hi, I’m on the Duo subscription. I’m the primary account holder, the other person is not getting ads and can skip but I am getting adds and cannot skip.
  • AlejaR
  • Moderator
  • 77 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 77 Views
  • 1 replies
  • 0 likes

Audiobooks top ups not showing in account

Purchased an audio top up a few days ago and today Spotify app tells me that I am out of listeing hours. While I listened a little bit since then, the time cannot add up to having used 10h already. Also while purchase history shows the top up, in my ...

  • Casual Listener
  • Purchased an audio top up a few days ago and today Spotify app tells me that I am out of listeing hours. While I listened a little bit since then, the time cannot add up to having used 10h already. A...
  • Billy-J
  • Spotify Star
  • 308 Views
  • 7 replies
  • 0 likes
  • Account
  • 308 Views
  • 7 replies
  • 0 likes