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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406052 Views
  • 958 replies
  • 107 likes
  • Account
  • 406052 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175766 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175766 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99989 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99989 Views
  • 68 replies
  • 10 likes

I can't change my country

Hello,I'm a free user and apparently when I created my account long ago I ignored the "Country" field so it stayed as USA. But really, I created it this account in Puerto Rico and I have never moved since (I'm still living here). But when I went to e...

  • Casual Listener
  • Hello, I'm a free user and apparently when I created my account long ago I ignored the "Country" field so it stayed as USA. But really, I created it this account in Puerto Rico and I have never move...
  • KatesHere
  • Community Legend
  • 311 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 311 Views
  • 3 replies
  • 0 likes

ughhhh

Is it possible to change from Facebook login to just a regular login?

  • Newbie
  • Is it possible to change from Facebook login to just a regular login?
  • 150 Views
  • 0 replies
  • 0 likes
  • Login
  • 150 Views
  • 0 replies
  • 0 likes

Family Subscriptions Problem

Greatings, I have a problem with Family Subscriptions, I'm trying to pay the plan, but it doesn't let me do that... So, Can Support team fix this problem?

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  • Regular
  • Greatings, I have a problem with Family Subscriptions, I'm trying to pay the plan, but it doesn't let me do that... So, Can Support team fix this problem?  
  • ambigus9
  • Regular
  • 138 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 138 Views
  • 2 replies
  • 0 likes

It charged my account twice and still no premium

I was doing the student one and it charged my account twice . but wheres the premium if i paid.. This is crazy that i cant get anyone to respond.. I want my money returned to my account

  • Casual Listener
  • I was doing the student one and it charged my account twice . but wheres the premium if i paid.. This is crazy that i cant get anyone to respond.. I want my money returned to my account
  • 97 Views
  • 0 replies
  • 0 likes
  • Premium
  • 97 Views
  • 0 replies
  • 0 likes

Recently played songs are hidden

When anyone searches my profile they can see my public playlists but not my recently plates artists. Why? When I search for them I can see their recently played artists. Mine just don't show up. I do not have this feature turned off. How do I fix it?

  • Newbie
  • When anyone searches my profile they can see my public playlists but not my recently plates artists. Why? When I search for them I can see their recently played artists. Mine just don't show up. I d...
  • 184 Views
  • 0 replies
  • 0 likes
  • Account
  • 184 Views
  • 0 replies
  • 0 likes

Unable to login to app but can login on website

Hi, I can no longer log in to the iPad app but logging into the website works. I've tried reinstalling but it didn't help. I'm on a premium sub. How can I resolve this issue? thanks.

  • Visitor
  • Hi,     I can no longer log in to the iPad app but logging into the website works. I've tried reinstalling but it didn't help. I'm on a premium sub.    How can I resolve this ...
  • 103 Views
  • 0 replies
  • 0 likes
  • Login
  • 103 Views
  • 0 replies
  • 0 likes

Changing Discover Weekly Picture

This subject has been discussed many times in the past and no real solution exists. I've tried the solution in this thread. It doesn't work. Why do I bother paying a monthly fee to a company that refuses to fix a tiny problem like this? Seriously, pr...

  • Newbie
  • This subject has been discussed many times in the past and no real solution exists. I've tried the solution in this thread. It doesn't work. Why do I bother paying a monthly fee to a company tha...
  • 125 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 125 Views
  • 0 replies
  • 0 likes

Love my account, dislike 10 GB download limit

I enjoy using Spotify, and use it almost exclusively for music. I recently got a Nexus 6p - 64gb, with fantasies of downloading all of my playlists over Wifi to my phone. I was very dismayed to discover that there's a cap of about 10GB on downloadabl...

  • Casual Listener
  • I enjoy using Spotify, and use it almost exclusively for music. I recently got a Nexus 6p - 64gb, with fantasies of downloading all of my playlists over Wifi to my phone. I was very dismayed to disco...
  • LordRollin
  • Community Legend
  • 646 Views
  • 3 replies
  • 0 likes
  • Premium
  • 646 Views
  • 3 replies
  • 0 likes

Solved!! Credits cards are all being declined, but none are expired/maxed

Tried to upgrade to Premium today. Three different browsers, two computers, two different cards. No, neither is even close to maxed out and neither are expired. I called up the bank and they don't even see a record of the transaction. It's like Spoti...

  • Music Fan
  • Tried to upgrade to Premium today. Three different browsers, two computers, two different cards. No, neither is even close to maxed out and neither are expired.   I called up the bank a...
  • Murphy9055
  • Newbie
  • 501 Views
  • 4 replies
  • 0 likes
  • 501 Views
  • 4 replies
  • 0 likes

Eliminar cuenta

Hola, por error puse eliminar mi cuenta de spotify premium y me decía que me llegaría un mensaje a mi correo, no quiero perder la cuenta! Que hago!!!!!

  • Newbie
  • Hola, por error puse eliminar mi cuenta de spotify premium y me decía que me llegaría un mensaje a mi correo, no quiero perder la cuenta! Que hago!!!!! 😞
  • 143 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 143 Views
  • 0 replies
  • 0 likes

Solved!! spotify ha cambiado mi pais de residencia y no puedo entrar en el programa

hola:soy usuario de spotify unlimited desde hace 2 o 3 años. Hace 3 meses spotify rankings me regalo una suscripción premium por 3 meses por mi actividad. La semana pasada me fui de vacaciones y al volver hoy, me encuentro con que no puedo entrar en ...

  • Regular
  • hola: soy usuario de spotify unlimited desde hace 2 o 3 años. Hace 3 meses spotify rankings me regalo una suscripción premium por 3 meses por mi actividad. La semana pasada me fui de vacaciones y al...
  • nata_andre
  • Newbie
  • 6560 Views
  • 28 replies
  • 1 likes
  • Account
    Free
    Login
    Premium
    Subscription
    Unlimited
  • 6560 Views
  • 28 replies
  • 1 likes

Unlimited account hijacked

I just received a notification that the email of my original account has been changed to "cuttwolfnet@gmail.com" (this one i created solely for posting this as i now can no longer log in). The original account username was "vollie". I would like to s...

  • Newbie
  • I just received a notification that the email of my original account has been changed to "cuttwolfnet@gmail.com" (this one i created solely for posting this as i now can no longer log in). The origin...
  • KatesHere
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Unlimited
  • 215 Views
  • 1 replies
  • 0 likes

Screwed up...

I just changed my user name and password..and now its recognizing me as a new user..however I'm paying for a premium account..and I lost all my play lists...Help me get back on track..please..

  • Casual Listener
  • I just changed my user name and password..and now its recognizing me as a new user..however I'm paying for a premium account..and I lost all my play lists...Help me get back on track..please..
  • KatesHere
  • Community Legend
  • 162 Views
  • 2 replies
  • 0 likes
  • Account
  • 162 Views
  • 2 replies
  • 0 likes

pissed off

my Spotify was running great then all of a sudden it stopped so i decided to click on another song the i got this message telling me that "this song is NOT available. If you have the file on your computer you can imprt it. WHAT??? I didn't touch anyt...

  • Newbie
  • my Spotify was running great then all of a sudden it stopped so i decided to click on another song the i got this message telling me that "this song is NOT available.  If you have the file on yo...
  • KatesHere
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • Other
  • 120 Views
  • 1 replies
  • 0 likes

Account charges

I was trying to sign up for a student account, entered my payment information but when I got to the verification for students it couldn't because I attend a community college and it wasn't on the list. I decided not to get the paid version as I was j...

  • Casual Listener
  • I was trying to sign up for a student account, entered my payment information but when I got to the verification for students it couldn't because I attend a community college and it wasn't on the lis...
  • KatesHere
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 178 Views
  • 1 replies
  • 0 likes

Signed up for Student Account and cannot access premium.

Yesterday I registered for the student version for $4.99 a month. I just graduated and when I tried to register is said my student status could not be verified, understandable. But today when I logged into my bank account i have a pending charge for ...

  • Newbie
  • Yesterday I registered for the student version for $4.99 a month. I just graduated and when I tried to register is said my student status could not be verified, understandable. But today when I logge...
  • 102 Views
  • 0 replies
  • 0 likes
  • Premium
  • 102 Views
  • 0 replies
  • 0 likes

Spotify Student and Gift Card

I recently signed up for spotify student using a gift card, but 1) it's charging to my debit card instead of going onto the card. 2) I also am only receiving 4 months of subscription rather than the 6 that should be applied to a $30 card on 50% disco...

  • Visitor
  • I recently signed up for spotify student using a gift card, but 1) it's charging to my debit card instead of going onto the card.  2) I also am only receiving 4 months of subscription rather tha...
  • 105 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 105 Views
  • 0 replies
  • 0 likes

Family members at different addresses

Can you really only add family members who share your physical address? I want to get a family plan, but my people live all over.

  • Newbie
  • Can you really only add family members who share your physical address? I want to get a family plan, but my people live all over.
  • 332 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 332 Views
  • 0 replies
  • 0 likes

Cancelled Facebook and want that account subscription cancelled as well.

I deactivated my Facebook and don't want to be charged for that Spotify premium account. I just signed up through my email and plan to use this new account. I can't sign back into the old account to cancel bc my Facebook passwords are messed up.

  • Newbie
  • I deactivated my Facebook and don't want to be charged for that Spotify premium account. I just signed up through my email and plan to use this new account. I can't sign back into the old account to ...
  • user-removed
  • Not applicable
  • 182 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 182 Views
  • 1 replies
  • 0 likes

lost premium

I have premium and love it. But I got a new phone and when I logged into spotify on the new phone its telling me I don't have premium

  • Newbie
  • I have premium and love it. But I got a new phone and when I logged into spotify on the new phone its telling me I don't have premium
  • 92 Views
  • 0 replies
  • 0 likes
  • Premium
  • 92 Views
  • 0 replies
  • 0 likes