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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 164090 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 164090 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11040 Views
  • 6 replies
  • 11 likes
  • Security
  • 11040 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513152 Views
  • 986 replies
  • 112 likes
  • Account
  • 513152 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125397 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125397 Views
  • 74 replies
  • 12 likes

Solved!! Facebook to student email

I am currently using my Facebook account to connect my Spotify. A couple months back, I bought the Spotify for 3 months for 99.¢ and I want to switch to the student account, but I don't want to lose my music or create a new account. Can someone help?

  • Casual Listener
  • I am currently using my Facebook account to connect my Spotify. A couple months back, I bought the Spotify for 3 months for 99.¢ and I want to switch to the student account, but I don't want to lose ...
  • kbrooksc
  • Community Legend
  • 809 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 809 Views
  • 1 replies
  • 0 likes

Family plan

Hello,I upgraded to the family plan +2 I want to downgrade to just the +1 is this possible? Please let me know.Thank you

  • Newbie
  • Hello, I upgraded to the family plan +2 I want to downgrade to just the +1 is this possible? Please let me know. Thank you
  • kbrooksc
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes

Subscription

I signed up for the trial by accident and now all it says is that I have 29 days left on my offline but it's been saying that for the last five days and I don't want to be charged. How do I stop that but keep my account?

  • Newbie
  • I signed up for the trial by accident and now all it says is that I have 29 days left on my offline but it's been saying that for the last five days and I don't want to be charged. How do I stop that...
  • kbrooksc
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Delete devices

I need to remove the devices I don't use. There is a SM-T110 who's using my account and I have no idea who this is. It's not me and really annoying.

  • Newbie
  • I need to remove the devices I don't use. There is a SM-T110 who's using my account and I have no idea who this is. It's not me and really annoying.
  • kbrooksc
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • Security
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! Problem with Spotify Gift Card

Hello, Two days ago i bought a Spotify Gift Card at Aral in Germany.Now i tried to activate it, but it doesnt work. Actually i think that the last number/letter of the Code is missing.Can I restore it some way, for example with the serial number? I c...

  • Casual Listener
  • Hello,   Two days ago i bought a Spotify Gift Card at Aral in Germany. Now i tried to activate it, but it doesnt work.   Actually i think that the last number/letter of the Code is mis...
  • kbrooksc
  • Community Legend
  • 470 Views
  • 1 replies
  • 0 likes
  • Premium
  • 470 Views
  • 1 replies
  • 0 likes

Neil young

What the F$&* happened to the Neil young album catalog? Decade? Zuma? All the great albums!! WTF??

  • Casual Listener
  • What the F$&* happened to the Neil young album catalog? Decade? Zuma? All the great albums!! WTF??
  • somacasa
  • Casual Listener
  • 1010 Views
  • 8 replies
  • 0 likes
  • Premium
  • 1010 Views
  • 8 replies
  • 0 likes

Re: Spotify Premium

Dear Spotify, I want a Premium account, and I just notice this: So this means that if I upgrade to a Premium account, I will have a free trial fir 60 days and then you will charge me $99 dlls per month?!! I thought the monthly fee was $11dlls or so, ...

Screen Shot 2016-03-09 at 1.37.27 PM.png
  • Newbie
  • Dear Spotify,    I want a Premium account, and I just notice this:     So this means that if I upgrade to a Premium account, I will have a free trial fir 60 days and then...
  • jonasherdegen
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

No in-Application notifications on any device

I’ve been using Spotify for over a year now and a few months ago I stopped receiving notifications on my account from new tracks added to playlists, uploads by artists etc. I have searched online but have found no solution. I have checked my online a...

  • Newbie
  • I’ve been using Spotify for over a year now and a few months ago I stopped receiving notifications on my account from new tracks added to playlists, uploads by artists etc. I have searched online but...
  • callumbk
  • Newbie
  • 262 Views
  • 1 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 262 Views
  • 1 replies
  • 2 likes

Solved!! Subscription inquiries

Hi! I availed the 9 pesos promo for 3 months but it is charging me 129php.i dont understand. I have a postpaid plan on my phone and the charges will be deducted from this. i received an email with the receipt and it says my premium account will be ac...

  • Casual Listener
  • Hi! I availed the 9 pesos promo for 3 months but it is charging me 129php.i dont understand. I have a postpaid plan on my phone and the charges will be deducted from this. i received an email with th...
  • giailagan
  • Casual Listener
  • 469 Views
  • 3 replies
  • 0 likes
  • Premium
  • 469 Views
  • 3 replies
  • 0 likes

Problemas no pagamento

Fiz o pagamento da minha spotify e não sou membro Premium

  • Newbie
  • Fiz o pagamento da minha spotify e não sou membro Premium
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Two debit made per month on my MasterCard

Hi, Two debits are made each month on my MasterCard. Please someone from the support contact me in private to resolve this !

  • Casual Listener
  • Hi,    Two debits are made each month on my MasterCard. Please someone from the support contact me in private to resolve this !
  • hadim
  • Casual Listener
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium
  • 192 Views
  • 1 replies
  • 0 likes

Why can't I listen on Desktop while iPad is playing under Family Plan?

I have been a premium subscriber for about a year now, and I just upgraded to the Family plan so that I can listen on my desktop at work while my wife uses my iPad at home to play lullaby playlists for our baby througout the day. However, when my iPa...

  • Casual Listener
  • I have been a premium subscriber for about a year now, and I just upgraded to the Family plan so that I can listen on my desktop at work while my wife uses my iPad at home to play lullaby playlists f...
  • osornios
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Won't let me change country

I have been living in Austria with a UK Spotify account for 7 months and all of a sudden I don't have a premium account anymore. I can't sign up with a student account for premium and I have no idea what to do.

  • Casual Listener
  • I have been living in Austria with a UK Spotify account for 7 months and all of a sudden I don't have a premium account anymore. I can't sign up with a student account for premium and I have no idea ...
  • Ojrymond
  • Casual Listener
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes

HELP! My Account Has Been Stolen

I couldn't log in to Spotify since yesterday so today I created a free account to check if my Premium account was still there. Some guy is using my account and making playlists and everything! Someone. Anyone. Help, PLEASE! //AW

  • Visitor
  • I couldn't log in to Spotify since yesterday so today I created a free account to check if my Premium account was still there. Some guy is using my account and making playlists and everything! S...
  • LightenUpGear
  • Music Fan
  • 262 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 262 Views
  • 3 replies
  • 0 likes

Family plan

I upgraded to the family plan, why am I only able to listen on one device at a time?

  • Casual Listener
  • I upgraded to the family plan, why am I only able to listen on one device at a time?
  • Tlwiebold
  • Casual Listener
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

creditcard

hey, just a simple question: a friend of mine is using my creditcard-details for paying his premium-account (I allowed him to do that once, but now I don't want it anymore...). Is there a way to cancel his account, his payment details or the transact...

  • Newbie
  • hey,  just a simple question: a friend of mine is using my creditcard-details for paying his premium-account (I allowed him to do that once, but now I don't want it anymore...). Is there a way ...
  • M0HX
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 197 Views
  • 1 replies
  • 0 likes

Losing connection all the time

Hi, I am running Spotify web player and when I am playing music, it loses connection every now and then. I listen to maye 2-3 songs, then connection is lost, I get an error messgae that Spotify has lost connection, and I have to reload the page and s...

  • Casual Listener
  • Hi,   I am running Spotify web player and when I am playing music, it loses connection every now and then. I listen to maye 2-3 songs, then connection is lost, I get an error messgae that Spot...
  • M0HX
  • Community Legend
  • 2411 Views
  • 2 replies
  • 0 likes
  • Other
  • 2411 Views
  • 2 replies
  • 0 likes

UK student in France - student discount not working

Hi everyone! I want to sign up for Spotify Premium using the student discount (through UniDays) as I am a postgrad at a British uni (paying with a British card). However, I'm running into difficulties since I am living in France, unable to change the...

  • Casual Listener
  • Hi everyone!   I want to sign up for Spotify Premium using the student discount (through UniDays) as I am a postgrad at a British uni (paying with a British card). However, I'm running into di...
  • alika186
  • Casual Listener
  • 445 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 445 Views
  • 2 replies
  • 0 likes

How to recover songs in "Your Music"

I accidentally deleted all my "Songs" (thousands) in "Your Music" on my Spotify Mac client (while I thought I had another Mac app in focus while quickly hitting CMD+A and delete). This error has been synced across within just a few seconds before qui...

  • Casual Listener
  • I accidentally deleted all my "Songs" (thousands) in "Your Music" on my Spotify Mac client (while I thought I had another Mac app in focus while quickly hitting CMD+A and delete).   ...
  • andreashofmann
  • Newbie
  • 10952 Views
  • 5 replies
  • 1 likes
  • 10952 Views
  • 5 replies
  • 1 likes

Cancelled subscription and Trying to sign up for premium again.

Cancelled subscription and Trying to sign up for premium again. Th problem is that when I get to the screen to pay all it shows is this. It stayed lik ethis for over an hour before I gave up. What should I do?

SPotifypayscreen.JPG
  • Newbie
  • Cancelled subscription and Trying to sign up for premium again. Th problem is that when I get to the screen to pay all it shows is this.   It stayed lik ethis for over an hour before I gav...
  • Thongythong1970
  • Newbie
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 212 Views
  • 1 replies
  • 0 likes