Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405864 Views
  • 958 replies
  • 107 likes
  • Account
  • 405864 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175612 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175612 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99965 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99965 Views
  • 68 replies
  • 10 likes

My deleted playlist is still showing up on others' Spotify

Hi everyone, I have a problem. The thing is, when I borrow my friends computer, he can still see my old playlist, that I've deleted for a long time ago. When I go on my profile, it's gone.I really want it deleted, so no one can see it, or at least re...

  • Newbie
  • Hi everyone, I have a problem. The thing is, when I borrow my friends computer, he can still see my old playlist, that I've deleted for a long time ago. When I go on my profile, it's gone. I really ...
  • aggrrre
  • Visitor
  • 22524 Views
  • 3 replies
  • 0 likes
  • 22524 Views
  • 3 replies
  • 0 likes

Solved!! Date of birth doesn't match

PlanFreeCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi! I have an issue here. My date of birth is 04/01/2000, which is what I put in the Edit Profile sec...

  • Casual Listener
  •   Plan Free Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi! I h...
  • Andoran
  • Casual Listener
  • 1657 Views
  • 6 replies
  • 0 likes
  • Account
  • 1657 Views
  • 6 replies
  • 0 likes

Superuser Contribution I cannot sign up for Premium

I have been trying to sign up for Premium for weeks. Spotify rejects all my credit cards. I am a US customer and my credit cards don't even receive a request. The entire issue is with Spotify, NOT my credit card providers. I tried everything support ...

  • Casual Listener
  • I have been trying to sign up for Premium for weeks. Spotify rejects all my credit cards. I am a US customer and my credit cards don't even receive a request. The entire issue is with Spotify, NOT my...
  • kb2baby
  • Casual Listener
  • 660 Views
  • 5 replies
  • 2 likes
  • Premium
    Subscription
  • 660 Views
  • 5 replies
  • 2 likes

i need help please

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWell i was trying my account and everytime i try to do it it gives something went wrong like ...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Well i ...
  • OneByBoo
  • Roadie
  • 722 Views
  • 1 replies
  • 0 likes
  • 722 Views
  • 1 replies
  • 0 likes

A person keeps changing my Artist Pick from external

Someone keeps changing my Artist Pick in my Spotify artist profile. This person has also published albums under my artist name, but does not have a login for my artist account. I also checked (via logs) if there were any logins from other people. Thi...

  • Casual Listener
  • Someone keeps changing my Artist Pick in my Spotify artist profile. This person has also published albums under my artist name, but does not have a login for my artist account. I also checked (via lo...
  • OneByBoo
  • Roadie
  • 700 Views
  • 1 replies
  • 0 likes
  • Security
  • 700 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playstation link

I want to link my Spotify account with the PS4, but it is already linked to my old PS3 account and I don't remember the login to the account.

  • Visitor
  • I want to link my Spotify account with the PS4, but it is already linked to my old PS3 account and I don't remember the login to the account.  
  • Elena
  • Moderator
  • 569 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 569 Views
  • 1 replies
  • 0 likes

Superuser Contribution from Premium to family

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • ArabellaMerk
  • Casual Listener
  • 436 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 436 Views
  • 3 replies
  • 0 likes

Help with changing my Email

Standard (i think that's what it is called.)PremiumUS I use Spotify on my phone, laptop, ps4, google home, and anything else I am not entirely sure. But I doubt that this is My Question or Issue Hi! I had two different accounts, one on my school gmai...

  • Visitor
  •   Standard (i think that's what it is called.) Premium US   I use Spotify on my phone, laptop, ps4, google home, and anything else I am not entirely sure. But I doubt that this is&nbsp...
  • Maxim
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • Account
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email doesnt exist when logging in. Is taken when trying to sign up.

So im trying to log in with en email i normally use and its giving me an error message saying that email isnt associated with spotify. So i go to sign up instead and it tells me that email is already taken. What can i do to fix this.

  • Visitor
  • So im trying to log in with en email i normally use and its giving me an error message saying that email isnt associated with spotify. So i go to sign up instead and it tells me that email is already...
  • Elena
  • Moderator
  • 416 Views
  • 1 replies
  • 0 likes
  • Account
  • 416 Views
  • 1 replies
  • 0 likes

My kid had a premium plan i was paying for. Changed to family. Will i be charged for premium?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • Account
  • 362 Views
  • 1 replies
  • 0 likes

gift cards

PlanPremiumCountryUSDeviceLap TopOperating SystemWindows 10 My Question or IssueI entered my credit card for $9.99 for three months.I went ahead and got myself two gift cards with cash because I want to pay ahead for the following months after my fre...

  • Newbie
  • Plan Premium Country US Device Lap Top Operating System Windows 10   My Question or Issue I entered my credit card for $9.99 for three months. I went ahead and got myself two gift car...
  • Billy-J
  • Spotify Star
  • 382 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 382 Views
  • 1 replies
  • 0 likes

Not able to transfer account email to different email connected to deleted account

I had an account with one email (for example, A) connected to it, and I deleted that account. Now, with my active account, it is not allowing me to change the email with the current account (B) to the other email (A).Whenever I try and edit it on the...

  • Visitor
  • I had an account with one email (for example, A) connected to it, and I deleted that account. Now, with my active account, it is not allowing me to change the email with the current account (B) to th...
  • Billy-J
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I unlink my spotify from an unknown PSN account?

PlanStudent premiumCountryUSADevicePS4My Question or IssueHowdy, I've seen this issue on here but nothing exactly like the problem i'm having. A while ago I downloaded the spotify playstation app onto my ps4, logged in, listened to some tunes, and th...

  • Casual Listener
  • Plan Student premium Country USA Device PS4 My Question or Issue Howdy, I've seen this issue on here but nothing exactly like the problem i'm having. A while ago I downloaded the spotify plays...
  • Elena
  • Moderator
  • 2130 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 2130 Views
  • 3 replies
  • 0 likes

Superuser Contribution Complicated account

Hello ı bought premium from my account but ı gave error while connecting to facebook account. Then ı signed out . I was unable to login to this account because the usarname is mixed so i got into the facebook account and ı can't acces the premium acc...

  • Visitor
  • Hello ı bought premium from my account but ı gave error while connecting to facebook account. Then ı signed out . I was unable to login to this account because the usarname is mixed so i got into the...
  • Elena
  • Moderator
  • 512 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 512 Views
  • 1 replies
  • 0 likes

Solved!! Email erhalt bei Konto Schließung

Wenn ich ein Konto schließen lasse, wird dann die Email wieder frei? Also kann man sie dann wieder verwenden? Hab nämlich 2 Accounts. Den einen mit richtigen Benutzernamen und den anderen mit richtiger Email. Dadurch dass man den Benutzernamen nicht ...

  • Visitor
  • Wenn ich ein Konto schließen lasse, wird dann die Email wieder frei?  Also kann man sie dann wieder verwenden?  Hab nämlich 2 Accounts. Den einen mit richtigen Benutzernamen und den ander...
  • Maxim
  • Spotify Star
  • 670 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 670 Views
  • 1 replies
  • 0 likes

Solved!! Why did spotify stop merging artist and user accounts?

PlanPremiumCountry DeviceLaptop MSI GL65Operating SystemWindows 10 My Question or Issue So, Spotify stopped merging accounts. So my friends have to follow both my accounts (user and artist). How do you manage playlists? will this merging feature be b...

  • Regular
  • Plan Premium Country   Device Laptop MSI GL65 Operating System Windows 10   My Question or Issue   So, Spotify stopped merging accounts. So my friends have to follow both my...
  • Maxim
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • Account
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify username changed to random alphanumerical string

Free SpotifyUSA DeviceMac (using app)Operating SystemmacOS Mojave I was using spotify today when I saw that the username listed for my profile on the spotify web app was a random string of letters and numbers, which was not my previous username. I di...

  • Visitor
  • Free Spotify USA   Device Mac (using app) Operating System macOS Mojave   I was using spotify today when I saw that the username listed for my profile on the spotify web app was a r...
  • Elena
  • Moderator
  • 322 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 322 Views
  • 1 replies
  • 0 likes

Account

I have someone on my family plan and they are a Plan manager but I need to remove them but cant figure out how. PlanFamilyCountry DeviceGalaxy s9 plus Operating System My Question or Issue

  • Visitor
  • I have someone on my family plan and they are a Plan manager but I need to remove them but cant figure out how.  Plan Family Country   Device Galaxy s9 plus  Operating System &...
  • Billy-J
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • Premium
  • 483 Views
  • 1 replies
  • 0 likes

Difficult situation with account

Hello. I had an old Spotify account and I recently decided to get Premium as I have seen the free 3 months offer. The problem is, I accidentally logged out and I don't know any of the credentials, not even the username, just the credit card I used to...

  • Visitor
  • Hello. I had an old Spotify account and I recently decided to get Premium as I have seen the free 3 months offer. The problem is, I accidentally logged out and I don't know any of the credentials, no...
  • Emilia_8
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 299 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change student account

Hello. I have one question. I just verified me as a student on wrong account (im stupid). Can I change it? I mean unsubscribe my student ID from account to assign it to another one?

  • Visitor
  • Hello. I have one question. I just verified me as a student on wrong account (im stupid). Can I change it? I mean unsubscribe my student ID from account to assign it to another one?
  • Peter
  • Spotify Legend
  • 4361 Views
  • 2 replies
  • 0 likes
  • Account
  • 4361 Views
  • 2 replies
  • 0 likes