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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 162881 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 162881 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 10963 Views
  • 6 replies
  • 11 likes
  • Security
  • 10963 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 512386 Views
  • 985 replies
  • 112 likes
  • Account
  • 512386 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125293 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125293 Views
  • 74 replies
  • 12 likes

Need Admin help please!

Hi! Sorry but on my account a certain album, Straight No Chaser's "Under the Influence" won't play and my playlist will stop any time it comes accross one of the songs from it. Please help!

  • Casual Listener
  • Hi! Sorry but on my account a certain album, Straight No Chaser's "Under the Influence" won't play and my playlist will stop any time it comes accross one of the songs from it. Please help!
  • Peter__
  • Community Legend
  • 281 Views
  • 5 replies
  • 0 likes
  • Account
  • 281 Views
  • 5 replies
  • 0 likes

Changing country from USA to CA => Spotify is not available in your country.

I'm trying to change my country from USA to Canada in the profile. Unfortunatelly I'm getting a "Sorry, Spotify is not available in your country." error message. I'm connected through Shaw and my IP is recognized as Canadian by http://whatismycountry...

  • Casual Listener
  • I'm trying to change my country from USA to Canada in the profile. Unfortunatelly I'm getting a "Sorry, Spotify is not available in your country." error message.    I'm connected throug...
  • Peter__
  • Community Legend
  • 533 Views
  • 3 replies
  • 0 likes
  • 533 Views
  • 3 replies
  • 0 likes

synced to more than three devices error

It saying spotify is synced to more than three devices. I only have it synced to my laptop and my samsung phone and it is my samsung phone that is having the issue.

  • Newbie
  • It saying spotify is synced to more than three devices. I only have it synced to my laptop and my samsung phone and it is my samsung phone that is having the issue.
  • Peter__
  • Community Legend
  • 1567 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1567 Views
  • 2 replies
  • 0 likes

Solved!! playlist synch from a device to another

Hi there, I get connected with my premium account on 3 differents devices: laptop at home, iphone, PC at work. I've a problem of synchronization of my playlists from a device to another. The changes I make (adding a song for instance) on my laptop at...

  • Newbie
  • Hi there, I get connected with my premium account on 3 differents devices: laptop at home, iphone, PC at work. I've a problem of synchronization of my playlists from a device to another. The ch...
  • Peter__
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Unable to make public/hide playlists

I can't hide my public playlists and also can't make my hidden playlists public (even new ones). That feature is totally not working for my account and it's not about my device(s) because when I log in with a different account there's no problem, it ...

  • Music Fan
  • I can't hide my public playlists and also can't make my hidden playlists public (even new ones). That feature is totally not working for my account and it's not about my device(s) because when I log ...
  • 55
  • Music Fan
  • 654 Views
  • 9 replies
  • 0 likes
  • Account
  • 654 Views
  • 9 replies
  • 0 likes

Unable to change my Email as it's already registered?

I have just noticed the account is registered to a very old email address I no longer use. I have tried to change it to my new email but I get the below message: Another account is already registered with this email address. I try to reset the passwo...

  • Newbie
  •   I have just noticed the account is registered to a very old email address I no longer use. I have tried to change it to my new email but I get the below message:   Another account...
  • Amarro
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Problem with purchase page

Im triying to buy spotify premium but when i go to https://www.spotify.com/us/purchase/product/premium/ i get this error: The page isn't redirecting properlyFirefox has detected that the server is redirecting the request for this address in a way tha...

  • Casual Listener
  • Im triying to buy spotify premium but when i go to https://www.spotify.com/us/purchase/product/premium/ i get this error:   The page isn't redirecting properly Firefox has detected that t...
  • Jordi
  • Community Legend
  • 450 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 450 Views
  • 3 replies
  • 0 likes

Cambios no autorizados de correo y contraseña

He detectado que se han alterado mi contraseña y mi dirección de correos, lo cual supone un serio problema de seguridad. Puedo entrar al programa por Facebook pero no puedo corregir mis datos personales por el citado cambio de contraseña. Me temo que...

  • Newbie
  • He detectado que se han alterado mi contraseña y mi dirección de correos, lo cual supone un serio problema de seguridad. Puedo entrar al programa por Facebook pero no puedo corregir mis datos persona...
  • Jordi
  • Community Legend
  • 662 Views
  • 1 replies
  • 0 likes
  • 662 Views
  • 1 replies
  • 0 likes

cant connect to my facebook account

so my orignial problem of wihing to use spotify but nolong use facebook is impossible since my original account (was created using my facebook email etc.) i was told i would have to make a new account etc. Now that its been done im trying to avoid do...

  • Casual Listener
  • so my orignial problem of wihing to use spotify but nolong use facebook is impossible since my original account (was created using my facebook email etc.) i was told i would have to make a new accoun...
  • Jordi
  • Community Legend
  • 461 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 461 Views
  • 3 replies
  • 1 likes

Solved!! From Premium to student discount?

Hey there! I recently learned that I can get a sudent discount. Does anyone know how I can change my premium account into that? Thanks!

  • Casual Listener
  • Hey there! I recently learned that I can get a sudent discount. Does anyone know how I can change my premium account into that? Thanks!
  • sveahamburg
  • Casual Listener
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes

Can't subscribe for spotify premium

Hi, I've recently tried to ugrade my account using VISA but it did not work. My creditcard works well with every other sites. It's is Thai credit card. It used to work with this account last year before I unsubscribed and used the prepaid code instea...

  • Newbie
  • Hi, I've recently tried to ugrade my account using VISA but it did not work. My creditcard works well with every other sites. It's is Thai credit card. It used to work with this account last yea...
  • user-removed
  • Not applicable
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Why is Spotify taking up so much room ?

So i have SPotify installed on my pc , and it is taking up about 10GB of space , i dont use offline mode but have saved quite a few albums (not for offline playback) . and Spotify is taking up a lot of room . can i recover this space ? i dont want an...

  • Music Fan
  • So i have SPotify installed on my pc , and it is taking up about 10GB of space , i dont use offline mode but have saved quite a few albums (not for offline playback) . and Spotify is taking up a lo...
  • user-removed
  • Not applicable
  • 979 Views
  • 1 replies
  • 0 likes
  • 979 Views
  • 1 replies
  • 0 likes

Duda urgente!!!

Buenas tardes, me quiero cambiar de compañia de movil, ya que tengo movistar y quiero ir a otra, pero quiero saber que tengo que hacer para mantener mi cuenta premium, ya se que la oferta con movistar la perderia, pero de que manera puedo seguir con ...

  • Newbie
  • Buenas tardes, me quiero cambiar de compañia de movil, ya que tengo movistar y quiero ir a otra, pero quiero saber que tengo que hacer para mantener mi cuenta premium, ya se que la oferta con movista...
  • user-removed
  • Not applicable
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

spotify no reconoce mi cuenta

Hola, me gustaria saber si alguien me puede ayudar. el caso esque inicio sesion en spotify y no reconoce ni que soy premiun ni mis carpetas creadas ni albunes ni nada de lo que he creado durante años... me deja entrar con mi nombre y contraseña como ...

  • Newbie
  • Hola, me gustaria saber si alguien me puede ayudar. el caso esque inicio sesion en spotify y no reconoce ni que soy premiun ni mis carpetas creadas ni albunes ni nada de lo que he creado durante años...
  • rijatrubog
  • Regular
  • 1141 Views
  • 1 replies
  • 0 likes
  • 1141 Views
  • 1 replies
  • 0 likes

Cancellation Problems

I have spotify free and I didn't know that it starts charging after the trial period. I don't use it any more but it keeps charging my debit card. I am trying to cancel it but I can't. I go to my subscription page and there is no the option of cancel...

  • Newbie
  • I have spotify free and I didn't know that it starts charging after the trial period. I don't use it any more but it keeps charging my debit card. I am trying to cancel it but I can't. I go to my sub...
  • Carina
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! I need delete complety my account

Hola, necesito eliminar completamente mi cuenta spotify. He intentado usar el formulario de contacto en varias ocasiones y solo he obtenido respuestas automaticas. Spotify Case # 02077822: Borrar/cerrar mi cuenta de Spotify - Así puedo hacer una nuev...

  • Casual Listener
  • Hola, necesito eliminar completamente mi cuenta spotify. He intentado usar el formulario de contacto en varias ocasiones y solo he obtenido respuestas automaticas.    Spotify Case # 020...
  • OviiiOne
  • Community Legend
  • 754 Views
  • 9 replies
  • 0 likes
  • Account
  • 754 Views
  • 9 replies
  • 0 likes

Can't activate my student discount

My subscription to Premium ran up today, so I went to reactivate it. I previously activated my U.S. student discount and have been paying the discounted price each month. Upon reactivating my subscription today, I was surprised to see that it charged...

  • Newbie
  • My subscription to Premium ran up today, so I went to reactivate it.  I previously activated my U.S. student discount and have been paying the discounted price each month.  Upon reactivatin...
  • Carina
  • Community Legend
  • 717 Views
  • 1 replies
  • 0 likes
  • 717 Views
  • 1 replies
  • 0 likes

I bought a gift for this day but i still cant get my gift mail

I bought a gift for this day 27.11.2014 but i still cant get my gift mail

  • Music Fan
  •  I bought a gift for this day 27.11.2014 but i still cant get my gift mail 😞    
  • Carina
  • Community Legend
  • 226 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 226 Views
  • 2 replies
  • 0 likes

Stolen account?

I just logged on to my Spotify account all of my music from the past years that I've accumulated is now gone under Spanish music on my account now I want to know what just happened

  • Casual Listener
  • I just logged on to my Spotify account all of my music from the past years that I've accumulated is now gone under Spanish music on my account now I want to know what just happened
  • Carina
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Spotify Deactivated My Account

Over a month ago I noticed Spotify had double charged my account because it caused an overdraft in my account. I went back through my previous statements and noticed they had actually double charged me since I signed up three months prior. I would ne...

  • Casual Listener
  • Over a month ago I noticed Spotify had double charged my account because it caused an overdraft in my account. I went back through my previous statements and noticed they had actually double charged ...
  • TheBoozCruz2
  • Casual Listener
  • 712 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 712 Views
  • 3 replies
  • 0 likes