Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 7804 Views
  • 1 replies
  • 9 likes
  • Security
  • 7804 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 474812 Views
  • 978 replies
  • 111 likes
  • Account
  • 474812 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207856 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207856 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119046 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119046 Views
  • 72 replies
  • 12 likes

Started Free Trial - now EVERYTHING is gone

So I downloaded the Spotify app on my iPhone, intending to upgrade to a premium account and it started me with 40 free hours. The problem is, now I don't have any starred music, playlists, following/followers, etc. Recommendations are reset and every...

  • Casual Listener
  • So I downloaded the Spotify app on my iPhone, intending to upgrade to a premium account and it started me with 40 free hours. The problem is, now I don't have any starred music, playlists, following/...
  • chillannyc
  • Casual Listener
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

Leaving Virgin Media - want to keep account and pay for premium service

Hi I'm moving house and am unable to keep my Virgin Media service. I want to keep my Spotify account exactly as it is, but decouple it from my Virgin account. Will that happen automatically, or is there something that can be done now? Andy

  • Newbie
  • Hi   I'm moving house and am unable to keep my Virgin Media service. I want to keep my Spotify account exactly as it is, but decouple it from my Virgin account. Will that happen automaticall...
  • Peter__
  • Community Legend
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Solved!! Log in "incorrect."

I've just upgraded my phone and I'm trying to log in to my Spotify app for android. My username and password are very much correct yet the thing insists they aren't. I've also tried to log in to another computer that isn't my main and an getting the ...

  • Regular
  • I've just upgraded my phone and I'm trying to log in to my Spotify app for android. My username and password are very much correct yet the thing insists they aren't. I've also tried to log in to anot...
  • Peter__
  • Community Legend
  • 1656 Views
  • 8 replies
  • 0 likes
  • 1656 Views
  • 8 replies
  • 0 likes

importat uninstall requirment

If you are experiencing a problem with spotify app on device you sould first carry out a 'clean uninstall', this requires you to reboot your device before reinstalling spotify app again.THAT MEANS YOU TURN YOUR DEVICE COMPLETLY OFF AND THEN REBOOT FR...

  • Regular
  • If you are experiencing a problem with spotify app on device you sould first carry out a 'clean uninstall', this requires you to reboot your device before reinstalling spotify app again. THAT MEAN...
  • Peter__
  • Community Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Disconnect from Facebook completely.

I'm trying to pay for premium, but they insist on getting my Facebook password. I DON'T WANT SPOTIFY TO HAVE ANYTHING TO DO WITH MY FACEBOOK! How on earth do I pay without having to connect to facebook.

  • Visitor
  • I'm trying to pay for premium, but they insist on getting my Facebook password. I DON'T WANT SPOTIFY TO HAVE ANYTHING TO DO WITH MY FACEBOOK! How on earth do I pay without having to connect to facebo...
  • Patricia
  • Spotify Legend
  • 414 Views
  • 4 replies
  • 0 likes
  • 414 Views
  • 4 replies
  • 0 likes

Solved!! Download Music Selection is missing?

Just signed up for Spotify Premium trial and i do not see Download Music Selection on my left side when i open spotify programm like in this image has and also "get" options on songs I I'm located in Estonia! Thanks for answer allready!

  • Visitor
  • Just signed up for Spotify Premium trial and i do not see Download Music Selection on my left side when i open spotify programm like in this image has and also "get" options on songs ...
  • Peter__
  • Community Legend
  • 846 Views
  • 3 replies
  • 0 likes
  • 846 Views
  • 3 replies
  • 0 likes

Recover deleted playlist

I have accidentally deleted a playlist, named '1'. Would you be able to restore this for me? Account is thecheekychump

  • Casual Listener
  • I have accidentally deleted a playlist, named '1'. Would you be able to restore this for me?   Account is thecheekychump
  • thecheekychump
  • Casual Listener
  • 282 Views
  • 4 replies
  • 0 likes
  • 282 Views
  • 4 replies
  • 0 likes

Solved!! Synced an another spotify acc to my spotify-with-facebook account. and lost everything.

I have registered with facebook few yras ago to spotify and have been using that account for years. A week ago, accidentally connected another spotify acc to my facebook account. Now when I login, it logins to new and clean account. I want my old stu...

  • Casual Listener
  • I have registered with facebook few yras ago to spotify and have been using that account for years. A week ago, accidentally connected another spotify acc to my facebook account. Now when I login, it...
  • barisahmet
  • Casual Listener
  • 1270 Views
  • 2 replies
  • 0 likes
  • 1270 Views
  • 2 replies
  • 0 likes

Spotify 30 day free trial?

Hi,Just finished 30 day trial and £9.99 went from my paypal account,but i no longer wish to continue With the premium version. So i went straight away to cancell the recurring payment in paypal,but if i check my Spotify account it says i've got the p...

  • Casual Listener
  • Hi,Just finished 30 day trial and £9.99 went from my paypal account,but i no longer wish to continue With the premium version. So i went straight away to cancell the recurring payment in paypal,b...
  • tommytinkroom
  • Casual Listener
  • 360 Views
  • 2 replies
  • 0 likes
  • 360 Views
  • 2 replies
  • 0 likes

Solved!! No more mobile devices in unlimted?

My daughter tells me that she used to be able to use her unlimted account on her Android tablet, but no longer can. Is she wrong or was there a recent change?

  • Newbie
  • My daughter tells me that she used to be able to use her unlimted account on her Android tablet, but no longer can. Is she wrong or was there a recent change?
  • Peter__
  • Community Legend
  • 503 Views
  • 2 replies
  • 0 likes
  • 503 Views
  • 2 replies
  • 0 likes

Lost all my music

Hello SpotifyI have an account ([Snip-Email~Peter]) and i got alot of musicBut then i wanted to make a new account on my other mail but i accedently connected it with the same facebook and when i then tryed to log in on my normal Spotify then everyth...

  • Visitor
  • Hello Spotify I have an account ([Snip-Email~Peter]) and i got alot of music But then i wanted to make a new account on my other mail but i accedently connected it with the same facebook and when i...
  • Peter__
  • Community Legend
  • 479 Views
  • 1 replies
  • 1 likes
  • 479 Views
  • 1 replies
  • 1 likes

Spotfiy premium not working

Hi my spotfiy premium has just stoped working on my phone?its days I need it to play songs but already have it,and have done for a while and helpMuch appreciated

  • Casual Listener
  • Hi my spotfiy premium has just stoped working on my phone?its days I need it to play songs but already have it,and have done for a while and help Much appreciated
  • Peter__
  • Community Legend
  • 459 Views
  • 7 replies
  • 0 likes
  • 459 Views
  • 7 replies
  • 0 likes

Stopping premium

Hi I want to cancel my spotify account how do I do this?

  • Newbie
  • Hi I want to cancel my spotify account how do I do this?
  • Taylor
  • Community Legend
  • 294 Views
  • 2 replies
  • 0 likes
  • 294 Views
  • 2 replies
  • 0 likes

Need Help Resubscribing

Hi I have been trying to restart my service and I keep getting a error message I'm not logged in . I logged in select account and it has resubscribe button . I can see all my billing info so I hit button and it says I need to put in FB password on ne...

  • Regular
  • Hi I have been trying to restart my service and I keep getting a error message I'm not logged in . I logged in select account and it has resubscribe button . I can see all my billing info so I hit bu...
  • sparklediva28
  • Regular
  • 1515 Views
  • 3 replies
  • 0 likes
  • 1515 Views
  • 3 replies
  • 0 likes

phone was stolen. someone is using my account...

So my mobile was stolen and now they are using my spotify account.... is there a way to sign me out off ALL devices?

  • Casual Listener
  • So my mobile was stolen and now they are using my spotify account.... is there a way to sign me out off ALL devices?
  • krikelin
  • Community Legend
  • 705 Views
  • 1 replies
  • 0 likes
  • Help
  • 705 Views
  • 1 replies
  • 0 likes

broadcast Spotify for commercial/private use

is it possible to broadcast spotify songs in a private commercial shop?

  • Newbie
  • is it possible to broadcast spotify songs in a private commercial shop?
  • Peter__
  • Community Legend
  • 1155 Views
  • 1 replies
  • 0 likes
  • 1155 Views
  • 1 replies
  • 0 likes

Problem where there's different playlists on diff devices

Currently, playlists that I've added from my computer are not showing up on my phone, and vice versa. I went Spotify Free for a little while and continued to add playlists, and it was around then that this problem started so I don't know if that's re...

  • Casual Listener
  • Currently, playlists that I've added from my computer are not showing up on my phone, and vice versa. I went Spotify Free for a little while and continued to add playlists, and it was around then tha...
  • toille9
  • Casual Listener
  • 450 Views
  • 6 replies
  • 0 likes
  • 450 Views
  • 6 replies
  • 0 likes

My mother forgot her password to her spotify account and her email.

My mother forgot her password to her spotify account and her email. So getting a new password from Spotify won't work because we can't log into the email. So now my mother pays for premium without being able to use spotify nor cancel the subs. Please...

  • Casual Listener
  • My mother forgot her password to her spotify account and her email. So getting a new password from Spotify won't work because we can't log into the email. So now my mother pays for premium without be...
  • Shylips
  • Casual Listener
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes