Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 163550 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 163550 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 10999 Views
  • 6 replies
  • 11 likes
  • Security
  • 10999 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 512739 Views
  • 986 replies
  • 112 likes
  • Account
  • 512739 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125343 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125343 Views
  • 74 replies
  • 12 likes

Re: Username on Spotify

Hi. Why does spotify display my real name when sharing playlists even when I have disconnected from facebook? I want to display my username instead!

  • Regular
  • Hi.   Why does spotify display my real name when sharing playlists even when I have disconnected from facebook? I want to display my username instead!
  • meahtenoha
  • Spotify
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes

Spotifiy Account

Good Morning, Few month ago, I have deleted my Facebook account (the same accout that I used for Spotify). Now, as we don't need facebook to log on Spotify, I have created a new account but when I typed my email adress, it said that my email address ...

  • Casual Listener
  • Good Morning,   Few month ago, I have deleted my Facebook account (the same accout that I used for Spotify). Now, as we don't need facebook to log on Spotify, I have created a new account bu...
  • meahtenoha
  • Spotify
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

upload

i think i'll stop spotify cause the uploadind is stopped!!

  • Newbie
  • i think i'll stop spotify cause the uploadind is stopped!!
  • meahtenoha
  • Spotify
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

can't log in to account

I can't get spotify to log in to my account through facebook credentials anymore and since I can't log in I have no way to change anything on my account. When I try to log in it says the info is incorrect, and also gives a 410 error. It keeps saying ...

  • Casual Listener
  •  I can't get spotify to log in to my account through facebook credentials anymore and since I can't log in I have no way to change anything on my account. When I try to log in it says the info i...
  • meahtenoha
  • Spotify
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Premium trial and I gotta pay tmrw?

Yo, I just signed up for the premium trial month (30 days) and I had to update my payment details. So far so good. Weird thing is my account info says I'll be charged 10$ tomorrow, the 2013-01-25. So only thing is recalling my subscription right now?...

  • Music Fan
  • Yo,   I just signed up for the premium trial month (30 days) and I had to update my payment details. So far so good.    Weird thing is my account info says I'll be charged 10$ ...
  • meahtenoha
  • Spotify
  • 429 Views
  • 8 replies
  • 0 likes
  • 429 Views
  • 8 replies
  • 0 likes

Playlist

will the music i put playlist i put on my android phone from my laptop still be able to play once the 48 hour trial is over?

  • Newbie
  • will the music i put playlist i put on my android phone from my laptop still be able to play once the 48 hour trial is over?
  • Stupify
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

PLEASE help me out of here

I will be crazy, very soon.. so please, where is the f*ing e-mail adress to spotify ???? So i can get out of here!! It´s not spotify who is the problem actually, it´s our computer who´s getting maaaad... we have search and search... PLease help!!

  • Visitor
  • I will be crazy, very soon.. so please, where is the f*ing e-mail adress to spotify ???? So i can get out of here!! It´s not spotify who is the problem actually, it´s our computer who´s getting m...
  • Marco
  • Community Legend
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

My music keeps getting paused.

I was listening to my music and it keeps getting paused while I'm listening. Then when I push play, right after it gets paused again and it's very frustrating. I just recently changed my facebook password, but I don't think it's working.

  • Visitor
  • I was listening to my music and it keeps getting paused while I'm listening. Then when I push play, right after it gets paused again and it's very frustrating. I just recently changed my facebook pas...
  • CrzHimself
  • Music Fan
  • 968 Views
  • 2 replies
  • 0 likes
  • 968 Views
  • 2 replies
  • 0 likes

Solved!! Displaying my friend's actual names instead of their numeric user names in Spotify

All my friends (logged in via facebook) are displayed with their numeric user names. How can I display my friend's actual names instead of their numeric user names? Do I have to adjust my Facebook Privacy Settings or is it a Spotify related issue?

  • Casual Listener
  • All my friends (logged in via facebook) are displayed with their numeric user names. How can I display my friend's actual names instead of their numeric user names? Do I have to adjust my Facebook Pr...
  • doenr
  • Casual Listener
  • 510 Views
  • 6 replies
  • 0 likes
  • 510 Views
  • 6 replies
  • 0 likes

Songs on my playlist got deleted or hidden somehow?

I think I somehow hid my songs on my playlist or somehow deleted them? I don't know that I deleted them because I just went into my Spotify and they were gone, I never pressed anything or confirmed any kind of deleting. Also, when I got into the play...

  • Newbie
  • I think I somehow hid my songs on my playlist or somehow deleted them? I don't know that I deleted them because I just went into my Spotify and they were gone, I never pressed anything or confirmed a...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Gift Card in combination with NUS Extra discount

Hi, I'd like to know whether I can use the £10 spotify gift cards I have, in combination with the NUS Extra 50% discount. This would mean I can get two months from a gift card, and essentially be able to take advantage of being a student. Anyone know...

  • Newbie
  • Hi, I'd like to know whether I can use the £10 spotify gift cards I have, in combination with the NUS Extra 50% discount. This would mean I can get two months from a gift card, and essentially be abl...
  • Peter__
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Trying to go Premium --> "The product is not available"

Hi there,I used Unlimited for quite a while and was very satisfied with Spotify, so I decided to switch to Premium. Unfortunately, I couldn't upgrade directly so I had to cancel my Unlimited subscription first. Done.Now I want to get premium but the ...

  • Regular
  • Hi there, I used Unlimited for quite a while and was very satisfied with Spotify, so I decided to switch to Premium. Unfortunately, I couldn't upgrade directly so I had to cancel my Unlimited subs...
  • Sam
  • Spotify
  • 593 Views
  • 8 replies
  • 0 likes
  • 593 Views
  • 8 replies
  • 0 likes

spotify premium voucher email

Hi, I gave my nephew a Spotify premium voucher for Christmas but lost the email with the links and code as my computer crashed. It looks like I am unable to retrieve the email, how can I get a new copy of the original? Chalad

  • Newbie
  • Hi,   I gave my nephew a Spotify premium voucher for Christmas but lost the email with the links and code as my computer crashed. It looks like I am unable to retrieve the email, how can I g...
  • Sam
  • Spotify
  • 448 Views
  • 3 replies
  • 0 likes
  • 448 Views
  • 3 replies
  • 0 likes

Remove two accounts, please.

Hi, I've been trying to open a second Spotify account but Spotify doesn't accept my payment method, although I've been a satisfied member of your service over a year now. Could you please delete entries for the users "tonwibier" and "Radio5Norge"? Th...

  • Newbie
  • Hi, I've been trying to open a second Spotify account but Spotify doesn't accept my payment method, although I've been a satisfied member of your service over  a year now.   Could you p...
  • Peter__
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Purchasing Spotify Premium in the UK with an American credit card

I am an American living in London for 6 months. I have now been in London for three weeks, listening to basic Spotify. After 14 days, Spotify automatically updated my account with my new UK address. Now I want to buy Spotify Premium. However, with my...

  • Newbie
  • I am an American living in London for 6 months. I have now been in London for three weeks, listening to basic Spotify. After 14 days, Spotify automatically updated my account with my new UK...
  • Peter__
  • Community Legend
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes

My Facebook keeps reactivating when I sign into spotify.

I love spotify, but hate facebook. Every time I login it activates facebook since I first signed up through spotify. To make matters worse, I recently purchased the year subscription of spotify unlimited. So, its not as easy as just making a new acco...

  • Casual Listener
  • I love spotify, but hate facebook. Every time I login it activates facebook since I first signed up through spotify. To make matters worse, I recently purchased the year subscription of spotify unlim...
  • Peter__
  • Community Legend
  • 817 Views
  • 2 replies
  • 0 likes
  • 817 Views
  • 2 replies
  • 0 likes

Solved!! Help me please, error 408.

Hi there, Spotify is telling me that I can't access my account anymore because I've been "roaming". Apparently my IP address doesn't match the country i'm registered in. My Spotify profile has me registered in Australia (Which I didn't do), because I...

  • Casual Listener
  • Hi there, Spotify is telling me that I can't access my account anymore because I've been "roaming". Apparently my IP address doesn't match the country i'm registered in. My Spotify profile has...
  • JenniferEcho
  • Casual Listener
  • 580 Views
  • 4 replies
  • 0 likes
  • 580 Views
  • 4 replies
  • 0 likes

No Profile Picture? Connected to Facebook

I am connected to facebook, but my profile picture is not showing. Is there anything I can do?

  • Newbie
  • I am connected to facebook, but my profile picture is not showing. Is there anything I can do?
  • 504 Views
  • 0 replies
  • 4 likes
  • 504 Views
  • 0 replies
  • 4 likes

Solved!! Premium

Hi. Can I stop a premium account every month? Or is a premium account for a year

  • Casual Listener
  • Hi.  Can I stop a premium account every month? Or is a premium account for a year
  • Peter__
  • Community Legend
  • 879 Views
  • 4 replies
  • 0 likes
  • 879 Views
  • 4 replies
  • 0 likes