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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 165383 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 165383 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11117 Views
  • 6 replies
  • 11 likes
  • Security
  • 11117 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513857 Views
  • 986 replies
  • 112 likes
  • Account
  • 513857 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125514 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125514 Views
  • 74 replies
  • 12 likes

Superuser Contribution Can't join the family plan because of wrong address

I was recently invited for a family plan but inserted the wrong address. I do live in the same address. Now I'm trying to make an account with the same email with the correct address, but Spotify isn't allowing me to do it. How can I fix this?Thanks ...

  • Newbie
  • I was recently invited for a family plan but inserted the wrong address. I do live in the same address. Now I'm trying to make an account with the same email with the correct address, but Spotify isn...
  • Sunildevin
  • Newbie
  • 5619 Views
  • 2 replies
  • 1 likes
  • 5619 Views
  • 2 replies
  • 1 likes

My saved songs disappeared

Spotify UsernamejoanamdpcarvalhoPlanPremium My Question or Issue When I logged in to my account, I noticed all my songs and playlists were gone, it's as if my account is different. I've logged on and off several times and re installed the app on my p...

  • Casual Listener
  • Spotify Username joanamdpcarvalho Plan Premium    My Question or Issue  When I logged in to my account, I noticed all my songs and playlists were gone, it's as if my account is d...
  • JMC01
  • Casual Listener
  • 2182 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
  • 2182 Views
  • 4 replies
  • 0 likes

Superuser Contribution Me solicita el pago de mi suscripción anticipado

Tenía spotify Premium individual me hicieron el cargo de el mes de mayo y a los pocos días cambie a familiar y me descontaron el spotify familiar de mi tarjeta , no ah pasado el mes y me están solicitando el pago!!

  • Newbie
  • Tenía spotify Premium individual me hicieron el cargo de el mes de mayo y a los pocos días cambie a familiar y me descontaron el spotify familiar de mi tarjeta , no ah pasado el mes y me están solici...
  • SergioDavid
  • Roadie
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account/Login

So, I've had this Spotify account for a couple of months now and I've been using It with no problems until now, Now since I have premium it asked me to confirm my email but I no longer have access to that email and I did put in one email I can't get ...

  • Newbie
  • So, I've had this Spotify account for a couple of months now and I've been using It with no problems until now, Now since I have premium it asked me to confirm my email but I no longer have access to...
  • SergioDavid
  • Roadie
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aile için premium adres sorunu

Bir aydır 5 arkadaşımla aile premium kullanıyordum adres olarak bi sıkıntı yoktu ancak ay başı geldiğinde hepsini üyelikten çıkardı otomatik olarak ve şu an ekleyemiyorum aileye katılamadın diye bir hata veriyor yardımcı olabilir misiniz?

  • Newbie
  • Bir aydır 5 arkadaşımla aile premium kullanıyordum adres olarak bi sıkıntı yoktu ancak ay başı geldiğinde hepsini üyelikten çıkardı otomatik olarak ve şu an ekleyemiyorum aileye katılamadın diye bir ...
  • SergioDavid
  • Roadie
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution How long are playlists backed up for?

The only playlists I have the option to restore are from less than a year ago. Does Spotify only backup playlists that have been deleted within a certain amount of time?

  • Newbie
  • The only playlists I have the option to restore are from less than a year ago. Does Spotify only backup playlists that have been deleted within a certain amount of time? 
  • SergioDavid
  • Roadie
  • 394 Views
  • 1 replies
  • 0 likes
  • Account
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Songs" Section

Okay, I'm confused. In "Your Library", the section "Songs" isn't making any sense to me. What exactly is that section for?? The fact of the matter is that 75% of the songs in there, I've never even heard of let alone played. Same with the artists tha...

  • Casual Listener
  • Okay, I'm confused. In "Your Library", the section "Songs" isn't making any sense to me. What exactly is that section for?? The fact of the matter is that 75% of the songs in there, I've never even h...
  • SergioDavid
  • Roadie
  • 586 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 586 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change my country from the account

Hi guys, I can't change the country from my profile account. The flag that allows changing it just doesn't work. I need it in order to update my credit card!

  • Newbie
  • Hi guys,   I can't change the country from my profile account. The flag that allows changing it just doesn't work. I need it in order to update my credit card!
  • SergioDavid
  • Roadie
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution elk gezinslid heeft zijn eigen account is het mogelijk een gezamenlijk account aan te maken

Nu heeft ieder gezinslid een eigen account maar we hebben nog plaats voor twee accounts. Is het mogelijk een gezamenlijk gezinsaccount aan te maken?

  • Newbie
  • Nu heeft ieder gezinslid een eigen account maar we hebben nog plaats voor twee accounts. Is het mogelijk een gezamenlijk gezinsaccount aan te maken?
  • SergioDavid
  • Roadie
  • 392 Views
  • 1 replies
  • 0 likes
  • Account
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot login by facebook in samsung gear sport!

cannot login by facebook in samsung gear sport. It said unable to log in, but i can login using the same facebook account and password into spotify account using browser.went to spotify account to set device password. It showed me "We're sorry, your ...

  • Newbie
  • cannot login by facebook in samsung gear sport. It said unable to log in, but i can login using the same facebook account and password into spotify account using browser. went to spotify account to ...
  • SergioDavid
  • Roadie
  • 871 Views
  • 1 replies
  • 0 likes
  • Login
  • 871 Views
  • 1 replies
  • 0 likes

Superuser Contribution Prezzo di spotify

Sono uno studente che ha utilizzato 18app per pagare spotify, nel mio caso il piano 3 mesi da 29,97€. Come è possibile che adesso spotify costi solo 0,99€ per 3 mesi. Oggi che lo visto veramente penso di essere stato rapinato da voi, il varole di con...

  • Newbie
  • Sono uno studente che ha utilizzato 18app per pagare spotify, nel mio caso il piano 3 mesi da 29,97€.  Come è possibile che adesso spotify costi solo 0,99€ per 3 mesi. Oggi che lo visto veramen...
  • SergioDavid
  • Roadie
  • 636 Views
  • 1 replies
  • 0 likes
  • 636 Views
  • 1 replies
  • 0 likes

Can't change country

My Question or Issue Hi, I live in France, near the Swiss border. Because I'm using a swiss network, spotify assumes I'm in Swiss and won't let me change my country of residence in my profile. I can't pay premium because my French Creditcard does not...

  • Newbie
  •   My Question or Issue   Hi, I live in France, near the Swiss border. Because I'm using a swiss network, spotify assumes I'm in Swiss and won't let me change my country of residence in m...
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution No podemos escuchar música diferente en cuenta familiar premium

Hola: Hace un rato tenemos la cuenta familiar premium, pero si mi hija está escuchando música en su teléfono, en casa, yo no puedo escuchar la música que quiero en mi computador, si no, que mi elección de música sale por su teléfono. Imagino que hay ...

  • Newbie
  • Hola: Hace un rato tenemos la cuenta familiar premium, pero si mi hija está escuchando música en su teléfono, en casa, yo no puedo escuchar la música que quiero en mi computador, si no, que mi elecci...
  • Narankiwi
  • Composer
  • 3908 Views
  • 2 replies
  • 0 likes
  • Account
  • 3908 Views
  • 2 replies
  • 0 likes

Email change without my authorisation

Just a few hours ago I received an email informing me that my email has been changed even though I didn't authorise the change. I had to make a new account just to post here. Is there a security issue? Shouldn't I have been asked for this change befo...

  • Casual Listener
  • Just a few hours ago I received an email informing me that my email has been changed even though I didn't authorise the change. I had to make a new account just to post here. Is there a security issu...
  • Artitu
  • Gig Goer
  • 411 Views
  • 3 replies
  • 0 likes
  • 411 Views
  • 3 replies
  • 0 likes

I can’t link my playstation account

I tried linking my ps4 to my spotify account, but when it prompts me to sign into my spotify account, the webpage doesn’t load.

  • Visitor
  • I tried linking my ps4 to my spotify account, but when it prompts me to sign into my spotify account, the webpage doesn’t load. 
  • Artitu
  • Gig Goer
  • 564 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 564 Views
  • 1 replies
  • 0 likes

Paguei conta Premium no débito mais não foi atualizado pra Premium

PaguNone of the below information is required. However, the more you provide the easier it will be for us to try and help.Spotify Usernamehfa640PlanFree/PremiumCountry BrazilDevice moto g5sOperating System( Android Oreo,etc.) My Question or Issue Pre...

  • Visitor
  • PaguNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Spotify Username hfa640 Plan Free/Premium Country  Brazil Device...
  • Bittencourt
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Solved!! Premium account adding to a family account - mistake made?

Spotify UsernameheshanindraPlanFree/PremiumCountry Device Operating System My Question or Issue

  • Regular
  • Spotify Username heshanindra Plan Free/Premium Country   Device   Operating System     My Question or Issue  
  • Maxim
  • Spotify Star
  • 488 Views
  • 3 replies
  • 0 likes
  • Premium
  • 488 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lost all playlists and saved music

Spotify Username < removed for security > Plan Premium Country Spain Device Mac and Android Operating System My Question or Issue A few weeks ago I got logged out. I had to recover the password and when I finally got into my account I saw that all my...

  • Newbie
  • Spotify Username < removed for security > Plan Premium Country  Spain Device Mac and Android Operating System     My Question or Issue  A few weeks a...
  • Melody
  • Spotify
  • 355 Views
  • 1 replies
  • 0 likes
  • Account
  • 355 Views
  • 1 replies
  • 0 likes

Forgotten e-mail addres and password

PlanPremiumCountry Finland My Question or Issue I have forgotten the e-mail addres which was linked in to my spotify account. I think there has been a spelling mistake and thats why I cant get in to my spotify account.. This account was not related t...

  • Newbie
  • Plan Premium Country  Finland     My Question or Issue   I have forgotten the e-mail addres which was linked in to my spotify account. I think there has been a spellin...
  • Turtle10
  • Casual Listener
  • 491 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 491 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account been taken over

My acc has been taken over . Lots of very weird playlists added and it kicks me out saying I am listening on iPhone, do I want to listen on this phone (I have android). Have followed advice and changed passwords. Went to the I still need help form as...

  • Newbie
  • My acc has been taken over . Lots of very weird playlists added and it kicks me out saying I am listening on iPhone,  do I want to listen on this phone  (I have android). Have followed advi...
  • Melody
  • Spotify
  • 285 Views
  • 1 replies
  • 0 likes
  • Account
  • 285 Views
  • 1 replies
  • 0 likes