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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 411770 Views
  • 965 replies
  • 108 likes
  • Account
  • 411770 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1179140 Views
  • 119 replies
  • 114 likes
  • Account
  • 1179140 Views
  • 119 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100892 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100892 Views
  • 68 replies
  • 10 likes

Superuser Contribution Reactivar cuenta familiar premium

Hola, necesito ayuda.Tuve un problema de fraude con mi tarjeta de credito y la tuve que bloquear, pasaron algunos días y spotify canceló mi cuenta familiar premium ya que obviamente no pasó el pago por el bloqueo de mi tarjeta.Activé nuevamente la cu...

  • Casual Listener
  • Hola, necesito ayuda. Tuve un problema de fraude con mi tarjeta de credito y la tuve que bloquear, pasaron algunos días y spotify canceló mi cuenta familiar premium ya que obviamente no pasó el pago...
  • CarlaStefania
  • Newbie
  • 11897 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
  • 11897 Views
  • 5 replies
  • 1 likes

My premium account has been hacked

My premium account has been hacked today. Someone changed my email and now I no longer have access to my account. Can you please help me?

  • Newbie
  • My premium account has been hacked today. Someone changed my email and now I no longer have access to my account. Can you please help me?
  • user-removed
  • Not applicable
  • 330 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 330 Views
  • 1 replies
  • 0 likes

Solved!! Spotify says that none of my Facebook friends are on Spotify, wich is false

So, I recently created a Spotify account and after I connected it to Facebook it says that none of my friends are on Spotify, wich is false. I've tried to reinstall Spotify, disconnecting Spotify from Facebook and reconnecting it several times as it ...

  • Casual Listener
  • So, I recently created a Spotify account and after I connected it to Facebook it says that none of my friends are on Spotify, wich is false. I've tried to reinstall Spotify, disconnecting Spotify fro...
  • Dicronius
  • Casual Listener
  • 1975 Views
  • 1 replies
  • 0 likes
  • Account
  • 1975 Views
  • 1 replies
  • 0 likes

Account Hacked

Please help!!! I've been hacked. They switched my email from *snip* to boliveira@**bleep**.com and now I can't log in at all and I don't even know how to end my premium.

  • Newbie
  • Please help!!! I've been hacked. They switched my email from *snip* to boliveira@**bleep**.com and now I can't log in at all and I don't even know how to end my premium. 
  • user-removed
  • Not applicable
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 297 Views
  • 1 replies
  • 0 likes

Birthday listed on Spotify is incorrect. Says to change it on Facebook, but Facebook is correct.

Birthday listed on Spotify is incorrect. Says to change it on Facebook, but Facebook is correct. Changing the date on Facebook doesn't update it on spotify. All 3 parts of it are wrong: Month, Day, Year. Specifically, it's off by 4 months, -2 days, a...

  • Newbie
  • Birthday listed on Spotify is incorrect. Says to change it on Facebook, but Facebook is correct.   Changing the date on Facebook doesn't update it on spotify. All 3 parts of it are wrong: Mont...
  • Pand3m0nia
  • Newbie
  • 4105 Views
  • 19 replies
  • 3 likes
  • Account
  • 4105 Views
  • 19 replies
  • 3 likes

Can't log in

Hi guys,Can you please help me, because I can not log in on my mobile anymore. Whenever I try, I log in but after not even 2 seconds I will be logged out again. I can log in without problems on my laptop. Can you help me please? I rlly don't know wha...

  • Newbie
  • Hi guys, Can you please help me, because I can not log in on my mobile anymore. Whenever I try, I log in but after not even 2 seconds I will be logged out again. I can log in without problems on my ...
  • Ismaki
  • Casual Listener
  • 476 Views
  • 4 replies
  • 0 likes
  • Account
  • 476 Views
  • 4 replies
  • 0 likes

Solved!! Change Premium to Spotify Family

Hi I want to change from Spotify Premium to Spotify Family with 3 additional members. How do I proceed? Do I have to quit my Premium Subscription befor I order Spotify Family? Greetings Nick

  • Newbie
  • Hi I want to change from Spotify Premium to Spotify Family with 3 additional members. How do I proceed? Do I have to quit my Premium Subscription befor I order Spotify Family?   Greetings ...
  • fourafar
  • Casual Listener
  • 167550 Views
  • 23 replies
  • 2 likes
  • 167550 Views
  • 23 replies
  • 2 likes

Passcodes

I need a spotify passcode to make a presale concert ticket purchase. Where do I get the passcode?

  • Casual Listener
  • I need a spotify passcode to make a presale concert ticket purchase.  Where do I get the passcode?
  • fritts72
  • Casual Listener
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes

Solved!! Cobro doble en debito (Mexico)

Buen dia,No habia tenido ningun problema con Spotify, ni Premium, ni familiar, hasta hace 2 dias; en el que me hicieron un cargo doble a mi tarjeta de debito. Al principio pense que el primer cargo lo devolverian (como cuando cobran el peso para "ase...

  • Newbie
  • Buen dia, No habia tenido ningun problema con Spotify, ni Premium, ni familiar, hasta hace 2 dias; en el que me hicieron un cargo doble a mi tarjeta de debito.   Al principio pense que el pri...
  • ab-995
  • Composer
  • 3151 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 3151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Rejoin Spotify Premium Family

HeyWas In The Spotify Premium FamilyDid not confirm the adress on time therefore account went back to free How do i get back into premium?please adviceThank you

  • Newbie
  •  Hey Was In The Spotify Premium Family Did not confirm the adress on time therefore account went back to free  How do i get back into premium? please advice Thank you
  • Hippikon
  • Newbie
  • 6972 Views
  • 2 replies
  • 1 likes
  • 6972 Views
  • 2 replies
  • 1 likes

Problemas con mi cuenta

hola tengo problemas para unirme a un Plan Familiar Premium, al enviar el formulario me aparece que solo puedo cambiar de plan una vez al ano esto que quiere decir?como puedo saber cuando puedo cambiar mi plan nuevamente?

  • Casual Listener
  • hola  tengo problemas para unirme a un Plan Familiar Premium, al enviar el formulario me aparece que solo puedo cambiar de plan una vez al ano  esto que quiere decir? como puedo saber cu...
  • ab-995
  • Composer
  • 325 Views
  • 3 replies
  • 0 likes
  • 325 Views
  • 3 replies
  • 0 likes

Spotify app in my Volvo (Asteroid OS) now says I need a Premium account, which I have.

Hi, I have had my Volvo for over 4 years with the Spotify app installed from the Ateroud market. I have had a premium account all this time and still do. The app has been working great for over 4 years also.I haven't used my car for the last month an...

  • Newbie
  • Hi, I have had my Volvo for over 4 years with the Spotify app installed from the Ateroud market. I have had a premium account all this time and still do. The app has been working great for over 4 yea...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Account hacked

Hi guys, I have been able to use my spotify over my iphone without any problem, but haven't been able to log in through my computer so decided to log on my computer through facebook today and someone's changed the email address, phone number, postcod...

  • Newbie
  • Hi guys,    I have been able to use my spotify over my iphone without any problem, but haven't been able to log in through my computer so decided to log on my computer through facebook to...
  • songassistant
  • Composer
  • 333 Views
  • 1 replies
  • 1 likes
  • 333 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Unknown Device Connected to my Account

Two issues:1) I have a device connected to my account that I am unfamiliar with. It has the speaker symbol, so it is not a phone or a computer, I guess. I have gone through the suggested steps already (change password, sign out of all accounts from w...

Screen Shot 2018-02-21 at 2.21.12 PM.png
  • Regular
  • Two issues: 1) I have a device connected to my account that I am unfamiliar with. It has the speaker symbol, so it is not a phone or a computer, I guess. I have gone through the suggested steps alre...
  • wsly_odom
  • Regular
  • 41965 Views
  • 10 replies
  • 1 likes
  • Android
    Desktop
    Mac
    Mobile
    Windows
  • 41965 Views
  • 10 replies
  • 1 likes

Superuser Contribution Spotify logged me out and won't let me log back in

I went to open my app the other day and spotify had logged me out. No biggie. I will just log in again. But everything I have tried is a no go. I have tried.....1. Logging in with my email and password..."incorrect password"2. Reset password and retr...

  • Newbie
  • I went to open my app the other day and spotify had logged me out. No biggie. I will just log in again. But everything I have tried is a no go. I have tried..... 1. Logging in with my email and pass...
  • ZullyB
  • Roadie
  • 2152 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 2152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connectivity

Anybody else having issues with spotify going in and out?

  • Newbie
  • Anybody else having issues with spotify going in and out?
  • ZullyB
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 272 Views
  • 1 replies
  • 0 likes

Log in

I try to login but it shows me that my username and password are wrong, I also try with the Facebook option but it tells me the same thing

  • Newbie
  • I try to login but it shows me that my username and password are wrong, I also try with the Facebook option but it tells me the same thing
  • songassistant
  • Composer
  • 268 Views
  • 1 replies
  • 1 likes
  • 268 Views
  • 1 replies
  • 1 likes

[Family] Allow Family Members with a different Address

Good morning, Is it possible to change the country on my Spotify account? I am temporarily in France, however I would like to join the family plan with my siblings in Italy. How can I do that? Thanks!

  • Newbie
  • Good morning,   Is it possible to change the country on my Spotify account? I am temporarily in France, however I would like to join the family plan with my siblings in Italy. How can I do tha...
  • ab-995
  • Composer
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Cannot reset password

My spotify account logged out of both my phone and laptop for the first time in years, and I don't know my password. I can't reset the password because the email associated with the account is deactivated (it's such an old email), and I can't get on....

  • Visitor
  • My spotify account logged out of both my phone and laptop for the first time in years, and I don't know my password. I can't reset the password because the email associated with the account is deacti...
  • ab-995
  • Composer
  • 430 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 430 Views
  • 1 replies
  • 0 likes

Recover account

So I had a Spotify account that was associated with my facebook. I deleted my Facebook awhile ago but never set up my Spotify account as it’s own account. When it came around to pay my bill it paid for an account that was under my email (it created a...

  • Newbie
  • So I had a Spotify account that was associated with my facebook. I deleted my Facebook awhile ago but never set up my Spotify account as it’s own account. When it came around to pay my bill it paid f...
  • ab-995
  • Composer
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes