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help

12172088257
Casual Listener


I was signing up for student on my phone but could not continue with the forms since it wouldn't select my school, I went online to sign up but it wouldn't take my card. I checked my account and said it was charged already but I cant access to skip or select songs. what can i do? Do I get my money back??

2 Replies

Merik
Community Legend

Hey there @12172088257, welcome to the community!

 

I apologize for the inconvenience this issue has caused. I can assure you that those charges will clear within a week. This seems to be a little bug that's in the system. For you to acquire the student discount, you'll need to get manually verified at spotify.sheerid.com. Once you get verified you'll receive an e-mail with a link to purchase Premium using the Student Discount. Don't worry, this will be the last time you'll need to enter your payment information. 

 

If you run into any more issues during the process, then let me know! 🙂

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

12172088257
Casual Listener
Thank you but the money I had in my card was the last of bit I had until I get paid so do I get it back so I can activate my account?
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