Spotify closes after a few seconds on kindle after opening

[Redrose199]

I tried to access my Spotify on my kindle fire (5th Gen) and it keeps closing after a few seconds after opening. I'm able to access my Spotify on both Computer and Android phone but not my kindle fire. Please help. 

Plan

Free

Device

Kindle Fire

Operating System

5th Generation

[AlejaR]

Hey @Mousestar369,

Thanks for your reply and for the info shared.

As mentioned previously, this seems to be related to the performance of your mobile device. This specific behavior is most likely related to the RAM performance of your mobile device, since you mentioned this happens whenever you're using other apps or when the screen is off.

In that sense, there are a couple of more things that you can try:

• Check if there are any restricting data usage settings for Spotify. To do it, open the settings of your mobile device, then locate Network & internet> Mobile network> App data usage. Tap Spotify below the usage graph, then view usage. Tap the background data switch to turn off for Spotify.
• Boost the RAM. On most Motorola devices, there should be an option to boost the RAM performance. To do it, you need to open the mobile settings, and locate System. From there, select the Performance> RAM Boost. Open that and turn on the RAM Boost feature & restart your device.
• Restrict background usage for apps that you don't use as much.

From what you kindly mentioned in your original post, we understand this behavior has persisted across phone upgrades. As you mentioned earlier, this does not happen on your laptop or TV.

In that sense, it'd be awesome if you could try to replicate this behavior on a different mobile device to see how it goes. You can ask for the mobile device of a relative or a friend to open your account and check.

Keep us in the loop!

[rbrenelli]

Plan

Premium

Country

Brazil

Device

Samsung Galaxy A32 4G

Operating System

Android 13

My Question or Issue

While using Spotify, browsing through different playlists, artists profiles, albums. Then adding songs to the queue, listening, reading the lyrics. Just regular use for music. The app seems to grow and grow in RAM consumption l, to the point where it becomes slow, unresponsive, and it crashes the whole system. It makes for listening to music and doing anything else in the phone impossible. It also makes using other phone features such as Android Auto difficult, because Spotify is consuming so many resources.

The System report for RAM shows how the app grows to consume up to 900 megabytes. This is on a phone with 4 gigabytes of RAM. This isn't reasonable. One shouldn't have to buy a new phone with 12 gigabytes of RAM to be able to use Spotify.

It also makes using the service which I'm a paying subscriber really difficult. I have found myself to be using it less and less.

I have often to force stop and quit the app so I can use my phone after a listening session.

I'm open to helping any Dev that wants to look into this issue, I'll give you any logs, try to reproduce the issue and whatnot.

I have uninstalled the app, I have cleared data, I have selected both internal storage and SD card for music, I have given it a go. It should "just work" though.

See on my attachment the system report.

[rbrenelli]

I want to add that yesterday I tried to have a normal listening session, and again I was confronted with he same issue, spiralling RAM usage, leading the app (and the phone), to slow to a crawl. Music was skipping as if it were a CD while driving down a bumpy road. It took ages to simply go back one page or load the lyrics.

Spotify consumed 1.2 GB of RAM. Again, on a 4GB Phone.

[rbrenelli]

This is not a solution. My phone is already down to the bare minimum apps. I even installed the Android Go Lite version of gboard so that the keyboard app uses less RAM on my system. The issue is that Spotify is ballooning to a huge amount of RAM. 1.2 gigs as I've shown in my posts below that have been merged with this post. There is no amount of reducing other apps that will solve this is Spotify grows to consume all available RAM anyways. This is not user behaviour induced, this is not an issue that stems from users fault. This is a Spotify issue that happens only with Spotify. And most importantly, that didn't use to happen. Something went on with the app that caused this.

[rbrenelli]

I want to add that the exact same thing happens on my Kindle Fire HD 8 2022. A device with 2GB of RAM. Spotify grew and grew until the app became unusable, slow, unresponsive, music playback skipping, until the system itself force closed it. It free to 600MB. On a 2GB of RAM device. Same pattern as on my phone, which has more RAM, 4GB, the app grows to 1.2 GB of RAM consumption and then breaks. YouTube Music never force closes, never grows like this.

[Joan]

Hi there @rbrenelli,

Thanks for the reply. We appreciate you taking the time to gather all this info and provide it to us. We’ll ensure that all of this is passed on to the right people. Be advised however that we cannot say for certain at the moment when or if this is going to get addressed.

Cheers!

[vbuchanan2]

I think I may have solved my issue with Spotify-Honda-Android Auto using Samsung 23 Ultra. I would plug in phone start playing spotify fine, connection was fine. Then car says its paused, phone's Spotify says song is playing but no audio is heard, and id have to unplug and replug the device for Android Auto to auto play. Over and over and over.

I have been browsing settings, giving permissions, allowing background use, clearing cache, reinstalling Spotify.

I just replaced my broken samsung s22 ultra due to screen cracked for the so I know it's not the cable (old cable left at my brother's, and this new cable) nor the car- its somewhere in the settings.

Today I seemed to have a successful car trip, approx 15 minutes with no interruptions. Prior to the ride I found background usage limits -> never auto-sleeping apps was empty. I added Spotify and Android Auto to the list. 

If I have a further issue I'll add to this comment.

[Essive]

New version 8.9.64.548 installed through an update yesterday and now has the same problem on my Fire 7. I uninstalled it, rebooted, reinstalled it multiple times (including turning off the wifi) and the app will only start opening and then just quit.

[Veegee]

Doesn't work if you didn't sign out of the app last time.  The support people have suggested all sorts of "fixes" but none of them have worked and now I can no longer (since last week's update) use spotify on my Fire 10 tablet 😭. I'm gutted....have spent days trying absolutely everything. Please, if anyone finds a solution, tell us all cos the support team don't seem to have one!

[flynnt1953]

Hi I don't know if this will work for you. I logged into Spotify via an email they sent and the app suddenly began to work again and has been ok for quite a while now. If you can find an email from Spotify it might be worth a try.

[Veegee]

1. Thanks so much for trying to help. Sadly, it hasn't fixed it (probably because I foolishly left myself signed in last time it worked) but am so grateful for this and any other idea! Glad yours works now.  Allegedly Support are "looking into the issue "... cheers again. 

[flynnt1953]

You're very welcome 😁

[Megearlene]

Plan

Premium

Country US

My Question or Issue

Spotify App will not open on Kindle Fire HD 10. I have updated the app, I have uninstalled &reinstalled the app, I HAVE FACTORY RESET my fire and reinstalled Spotify, which was a giant PITA, I have tried the Wifi trick mentioned in other  threads. Nothing works. I've done everthing I can with Amazon on my end. I've done my diligence and self support. Spotify needs to correct this issue. It's been a week now that I have not been able to use the service I'm PAYING for, I will not continue to pay for a service I cannot use if this is not remedied. Please help.

[Megearlene]

Joan, this has not been resolved, I have an open ticket with support. Your solution doesn't work because you have to be able to open the app and with this issue you cannot open it.

[Maria]

Hey there folks!

As a new version of the app was recently released, could you double-check so that you're running the latest one? The latest version is currently 8.9.68 & you can check which one you have installed by following these steps.

Should you need to update the app to the new version, just head over to this page.

If the issue persists after updating your app, however, it would be great if you could let us know the following details:

• Device model & OS version.
• Spotify app version.

We'll forward this info to our tech folks, so it can be looked into further.

Cheers!

[Veegee]

Latest version installed. It was fine until the last update. Already spent hours with your support people going through all the things you say plus many more but nothing fixes it. I have resigned myself to no longer using Spotify on my tablet as you apparently can't fix the issue. 

[Megearlene]

Maria, thanks but I. Checking app store this update is not available. Just for grins, I uninstalled and reinstalled again and it's version 8.9.66.543

[rbrenelli]

Hi, thank you for the attention. I do hope you are able to pass it on to someone at Spotify who can fix this because it is a longtime recurring issue. I have found myself using YouTube Music more and more ( premium subscriber to both) just because the app doesn't crash. Gave it a go at Spotify again tonight, and the same old behaviour happens. Ballooning, spiralling RAM use that renders the app slow and unusable. Tonight it even went further, after the usual slowdown it just ceased to play the songs. The seek bar continued but no sound was coming out. Here, these screenshots show with the timestamps at the top left how it grows and grows in RAM usage over a listening session.

[Ivelina]

Hey @rbrenelli,

Welcome to the thread and thanks for sharing these screenshots!

Do these RAM issues occur on a Kindle or is it another device? It'd be very helpful if you could share the device's make and model, as well as the OS version as previously requested by @Maria here.

Thanks and we'll be on the lookout. 

[rbrenelli]

Hi, it happen on my main device, a Samsung Galaxy A32 4G running Android 13, and OneUI 5.1 on multiple versions of Spotify up to rhe version I currently have installed 8.9.76.538. The main issue I have is with this device of mine, which is my phone and where I listen to music the most, but I also tried it on my Kindle Fire HD 8 2022 and the same exact behaviour happens. Here this screenshot has all the device version info for my main device. You can tell by the screenshot resolution and ratio which of the screenshots I've shared previously displaying just how much RAM the Spotify app grows to consume before freezing and slowing. The wider shots are from the Kindle Fire and the narrower and taller from my Phone the Galaxy A32