Black screen on Huawei G700

[riannewilmsen]

I've got Spotify premium on my Huawei G700, and when I start Spotify, it shows a black screen. It used to work on it, and I don't know if there was an update when it started. Strangely, it does show the Spotify logo and name when I start the app, and when it has started, it shows these lines in the top left corner for the menus. When I tap that, or slide from the left of my screen to the right, the black screen gets brighter and counterwise. I have re-installed the app.
Is anybody familiar with this problem? Please help me if you can.

[Joe]

Hi. I've seen that too a couple of times, not just when launching the app but also when it has been sitting in the background for a while. Swiping it off the recent apps screen and relaunching it seems to work. If it doesn't work for you, try force stopping spotify instead.

[riannewilmsen]

Thanks for the help. I've done all that, but nothing seems to work. Sometimes I get the login screen and most of the time that crashes, or I go back to the black screen I had before that.

[Daniel]

Hmm, you say you uninstalled/reinstalled.... can you uninstall then use an app such as ES File Explorer to verify all Spotify folders are removed e.g.:
/0/Android/Data/com.spotify.music

The try to re-install it. Also, potentially it could be the phones dpi.... Are you running a custom ROM at all?