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Description
No devices show in the Devices window on my PC. Consequently, no local files will download to any android device. (Although non local files, or files that are both on Spotify and local sync.) I can see the playlists in th eandroid phone, but all local files from the PC are grayed out and will not download with the rest of the songs when the "Download Playlist" is selected.
What are the steps you took to get to the error/issue?
(We need to know what you are doing so we can do the exact same to try and get the same error)
1. Open up spotify on my desktop pc and log on to my account
2. Connect my android device to the internet using the same wifi connection as my desktop pc
3. Disable mobile data on my android device
4. Log onto spotify on my android device
5. Click on the devices link on my spotify desktop app
6. See devicees listed. (Problem A)
7. Select a playlist on my spotify android app that contains local files
8. Select the download playlist button
9. Verify on the android spotify app that local files are listed as "unavailable" and would not download to my android device.
What I expected to happen
The android device should be listed in Devices on the desktop app
When downloading playlists on the android device, local files from the PC should sync.
Did you restart your device when troubleshooting in section B?
Yes
Did you read the connection troubleshooting tips?
Yes
Your device
Galaxy S III i535, Galaxy S Captivate, Blackberry Bold. (The same issue exists for any device I try, although I understand there are some restrictions on blackberry spotify functionality.)
Device’s Operating System
Android version 4.1.1
What type of account do you have?
Premium
(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")
Space left on your device
23 GB
Space left on your SD card (if applicable)
23 GB
Space left on your External SD card (if applicable)
2.8 GB
Is your device rooted?
Yes
Are you using a custom ROM, if so which one, exactly?
No. Stock rom.
Did you set your external SD card as storage location?
No
Did you manually install an older version before installing the latest version from the Play Store?
No. But I did try to install an older version during the troubleshooting process. It wouldn't run.
Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?
Yes
My mobile Spotify version
0.5.4.73
My desktop Spotify version (if applicable)
0.8.5
My mobile provider and country
Verizon US
My username
kujo76
Do you have a Spotify (non-Facebook) login?
Yes
Are you logging in with Facebook or with your Spotify login details?
Spotfify
Do you have any screenshots you can attach to more clearly explain your issue?
No
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