Missing buttons and icons

[himyoung]

Plan

Premium

Country

Slovakia

Device

Xiaomi Mi 11 Lite

Operating System

Android 12, MIUI 13.0.6

My Question or Issue

This happened to me a while ago. One day I opened the app and buttons and some icons were missing. I didn't care much because I knew where some buttons were so I was using the app normally but it's very annoying to see just blank. I tried redownloading the app, but it won't help

[MihailY]

Hey @kuki1024,

Thanks for reaching out.

If you've installed a custom launcher on your device, you might want to try removing it and checking if this resolves the issue. You can also check your phone's accessibility settings and make sure the font size is set to normal.

Let us know if this helps.

[kuki1024]

Setting default system theme worked, apllying the theme required full restart od the phone

[landobuzza]

I've been noticing for a few days that some controls on the spotify Home screen have disappeared, in their place there are white tiles, the commands in question are:
up
-Novelty
- Recent plays
-Settings
down
-Home
-Near
-Bookshelf
-Premium

Among the tests I have already deleted data and cache, uninstalled the app and reinstalled, I attach an image
Help thanks

Plan

Free

Country

Italia

Device

XIAOMIO POCO F3 

Operating System

ANDROID 12 MIUI 13

My Question or Issue

[geovanebento]

Hello! Welcome to our community! It is common for Spotify to always be updating and improving its platform to provide the best possible experience for its users. These updates may include changes to the user interface and controls on the home screen.

If you have noticed that some controls on the home screen have disappeared, it may be that Spotify is testing a new user interface or making adjustments to improve the user experience. It is important to remember that these changes are made with the goal of improving the platform and offering an even more advanced experience in terms of technology.

It is possible that these controls will reappear soon or be replaced by more efficient and intuitive ones. The important thing is that Spotify is always looking for improvements to offer its users the best possible experience.

[Habib143]

Plan

Premium

Country

TUNISIA

Device

Xioami not 9 pro

Operating System

MIUI 14.0.3

My Question or Issue

WHENEVER I START A SONG THE BUTTONS dosen't show up

[Susan_GP]

Hey @Habib143,

Thank you for your post here in the Community and welcome.

We'll just need more details about the situation. When you say the button doesn't show up, do you mean you're missing the 'Now Playing' bar or is it something else? It would be really helpful if you send over a screenshot or video of what you see. Additionally, let us know if you've tried any troubleshooting steps to fix it, such as logging out and back in or restarting your device. We'd suggest doing a clean reinstall of the app to see if that makes any difference.

On another note, let us know if this happens on one device in particular. If you haven't checked, you can try logging into your account from a different device to see if you have the same issue.

We'll keep an eye out for your reply!

[assassinpub]

Plan

Premium

Country

Việt Nam

Device

Xiaomi Redmi Note 9 Pro

Operating System

Android 12

My Question or Issue

I'm using Redmi Note 9 Pro and this issue happened when i reinstalled Spotify a month ago. All buttons on the interface disappeared for unknown reasons. Whatever i done to repair this like clear the Cache, do clean uninstall and reinstall a lot of times, even install older version of this app, it didn't work. Any ideas for this bug? Thanks for supporting (sorry my English is pretty bad).

[Novy]

Hey there @assassinpub,

Thanks for reaching out here in the Community. 

This is odd. Would you mind asking a friend or a family member to log in to their own account using your phone to see if they can replicate the issue? If this is not possible, you could also try creating a new account for testing purposes. This will help us confirm if the issue is related to your account or your device.

Also, have you noticed if anything happens when you tap on the spots where the buttons should be?

In addition to the above, make sure to send over the exact Spotify version that you're currently running.

We'll be on the lookout for your reply.

[assassinpub]

Thanks for replying my topic, Novy.

As you instructed, I tried logging in to my account on another device and Spotify works fine on it. I'm pretty sure this error is from my device because when I log into Spotify with other accounts, even new accounts, this stupid error still occurs. The buttons aren't visible but they seem to work fine, but I always have to fumble around every time I want to use them :((.

Hope you have a solution to this problem. I really appreciate that!

Thanks for helping and have a nice day🥰!

[Joan]

Hi there @assassinpub,

Thanks for the reply. 

Can you remember when exactly the issue started happening. You mentioned it was a month ago, but did the app work properly before or was it always like this on this device? If it worked before but then broke, did this happen after a specific event such as an Android update? 

Also, try changing your phone's font size/scaling settings and see if this has any impact. We have observed that certain settings cause the app to behave not as intended, so this is definitely worth a shot.

Let us know how it goes.

[nevzatyilmaz]

I have a Redmi Note 11. 

Miui Global 14.0.6

Android 13

I tried to solve the problem by installing the old version of the application but it did not work.

I cleared the cache. I cleared the storage area. I still couldn't solve the problem

and this is extremely annoying.

Please help :'(

[Amayy]

Hey @nevzatyilmaz, thanks for asking in the Community!

Could you try changing the language of the app and your phone to English once?

See if that makes any difference. Let me know how that goes.

[nevzatyilmaz]

@amayy      nothing has changed. It's annoying that it suddenly happens and I can't find a solution...

[nevzatyilmaz]

it didn't work 😞

[AlejaR]

Hey @nevzatyilmaz,

Thanks for your replies and for all the info shared.

Keep in mind all users should only download the app from our official website/authorized stores. This way, we can advise adequate alternatives for possible issues. Installing the older unofficial versions of the app can present further problems.

That being said, and as mentioned before in this thread, are you running some custom launcher to change the appearance of the home screen on your device? If yes, we'd suggest disabling it and using the built-in home screen of your device to see if you noticed any difference.

On another note, if you use a customize font for your device, we'd suggest disabling it as well. Another user mentioned here that changing the font for the default ones on their device made a difference.

Lastly, we'd recommend checking if perhaps there are some pending updates for the OS of your device. If yes, try installing them.

Keep us in the loop!

[nevzatyilmaz]

Yes! I've been using a different font and I just returned the default one and it works. Thank you 🙏🏻 😊 

[otakuxoverlord]

It's been one year I've been facing icons issue. I am using Xiaomi Poco F3. Icons are not visible but they exists on their position. I found a related article regarding fonts as I'm already using default font but still icons are not visible in the player view, bar and in playlist view. Sometimes they do glitch (like getting visible and invisible at the same time). I also tried to remove cache and doing fresh install of spotify and using browser (on both android phone & desktop as well as desktop app) the icons are visible there.