Offline Mode Music Won't Play

[alexwilliamson]

I've been having some problems with offline mode.  Earlier, music would unexpectedly undownload after leaving wifi, but that issue seems to be resolved.  Now however, music that is downloaded won't play unless I have internet.  Essentially, the download doesn't exist, even though the app says that a playlist is downloaded.

I've already tried reinstalling the app, clearing offline devices, and deleting the cache.  

[Maria_B]

Hey @alexwilliamson!

Welcome to the Spotify Community.

In this case, we think that the cache of your devices might be duplicated and this could be causing the issue. To fix this up, please remove all your offline devices over here. Then, reinstall the app following these simple steps. 

This should fix the issue, but you need to remove the offline device before you reinstall the app. Keep in mind that you'll have to re-sync all your offline music once again.

Let us know how you get on.