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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 36025 Views
  • 64 replies
  • 25 likes
  • 36025 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874131 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874131 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25578 Views
  • 3 replies
  • 0 likes
  • 25578 Views
  • 3 replies
  • 0 likes

Let me permanently disable Smart Shuffle

Plan: PremiumCountry: USADevice: Pixel 3xl I do not want to use Smart Shuffle, at all, ever. For the past few months it has been screwing up my Liked Songs and it is extremely annoying. When I turn off shuffle because I am in a block of songs I want ...

  • Newbie
  • Plan: Premium Country: USA Device: Pixel 3xl   I do not want to use Smart Shuffle, at all, ever. For the past few months it has been screwing up my Liked Songs and it is extremely annoying. ...
  • onlytocomplain
  • Music Fan
  • 69217 Views
  • 79 replies
  • 552 likes
  • 69217 Views
  • 79 replies
  • 552 likes

Superuser Contribution I can't click and play any chosen song while Smart Shuffle enabled?

I used to be able to open up my Liked Songs playlist and have Smart Shuffle enabled and click on the first song I want to listen to before letting Smart Shuffle do it's thing. But now I have to disable Smart Shuffle every time then choose my song and...

  • Newbie
  • I used to be able to open up my Liked Songs playlist and have Smart Shuffle enabled and click on the first song I want to listen to before letting Smart Shuffle do it's thing. But now I have to disab...
  • Ivelina
  • Moderator
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App for Android TV doesn't work

PlanPremiumCountryArgentinaDevicePhilips Full HD Android TVOperating SystemAndroid TV My Question or IssueThe Spotify app for Android TV is not working. Songs play for 8 seconds without sound and then skip to the next song, again without sound. Other...

  • Casual Listener
  • Plan Premium Country Argentina Device Philips Full HD Android TV Operating System Android TV   My Question or Issue The Spotify app for Android TV is not working. Songs play for 8 seco...
  • RemcoG
  • Visitor
  • 16495 Views
  • 136 replies
  • 18 likes
  • 16495 Views
  • 136 replies
  • 18 likes

Superuser Contribution [Podcasts] New Episodes feed is broken

When I scroll down my New Episodes feed to check what I've missed, at a certain point the entire feed disappears (it looks like everything gets pulled up to the top) and I'm left with a black screen. It will reset after several minutes, but every tim...

  • Casual Listener
  • When I scroll down my New Episodes feed to check what I've missed, at a certain point the entire feed disappears (it looks like everything gets pulled up to the top) and I'm left with a black screen....
  • Yordan
  • Moderator
  • 321 Views
  • 31 replies
  • 3 likes
  • Other
  • 321 Views
  • 31 replies
  • 3 likes

Superuser Contribution Spotify Pausing While Driving

I've seen many other reports of this same exact issue. Spotify continuously paused my music while I am driving! THIS IS DANGEROUS AS MOST OF MY DRIVING IS HIGHWAY!! So moving at 50mph+ and having to unpause my music every few seconds is endangering m...

  • Casual Listener
  • I've seen many other reports of this same exact issue. Spotify continuously paused my music while I am driving! THIS IS DANGEROUS AS MOST OF MY DRIVING IS HIGHWAY!! So moving at 50mph+ and having to ...
  • MartinRomano
  • Casual Listener
  • 2441 Views
  • 4 replies
  • 0 likes
  • 2441 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playing clean versions of songs while explicit songs are enabled.

This doesn't happen all the time, but sometimes, when using DJ or listening to songs that are autoclaved at the end of a playlist, the clean version of a song will be played despite the fact that I have explicit songs enabled. Also, sometimes the alb...

  • Visitor
  • This doesn't happen all the time, but sometimes, when using DJ or listening to songs that are autoclaved at the end of a playlist, the clean version of a song will be played despite the fact that I h...
  • KrvknBtz
  • Visitor
  • 1169 Views
  • 6 replies
  • 0 likes
  • 1169 Views
  • 6 replies
  • 0 likes

Superuser Contribution Podcast control through Android Auto broken

PlanPremiumCountryUSDevicePixel 7 Pro projecting to Android AutoOperating SystemAndroid 15 beta My Question or IssuePodcast controls on Android Auto was changed since yesterday to music controls instead of podcast/audiobook control. As a result, clic...

  • Casual Listener
  • Plan Premium Country US Device Pixel 7 Pro projecting to Android Auto Operating System Android 15 beta   My Question or Issue Podcast controls on Android Auto was changed since yesterd...
  • jnrfalcon
  • Casual Listener
  • 107 Views
  • 3 replies
  • 1 likes
  • 107 Views
  • 3 replies
  • 1 likes

Spotify will not work on all 3 of my Android devices worked perfect on apple phone

PlanPremiumCountryusaDeviceSM-T380 SMGG930V SM-T510Operating Systemandroid 8 9 & 11 My Question or IssueAfter install I get my playlist but just a message "Something went wrong". After answering that message a number of times it will play but unrespo...

  • Visitor
  • Plan Premium Country usa Device SM-T380 SMGG930V SM-T510 Operating System android 8  9 & 11   My Question or Issue After install I get my playlist but just a message "Somethin...
  • 40 Views
  • 0 replies
  • 0 likes
  • 40 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Offline button disappeared

Within the last week the offline button disappeared from the menu. Usually I went to my profile pic, settings & privacy and then could activate/deactivate the offline mode. But it now simply has disappeared. This means I can't use Spotify when I'm on...

  • Casual Listener
  • Within the last week the offline button disappeared from the menu. Usually I went to my profile pic, settings & privacy and then could activate/deactivate the offline mode. But it now simply has ...
  • Happyaudio77
  • Music Fan
  • 1577 Views
  • 11 replies
  • 0 likes
  • 1577 Views
  • 11 replies
  • 0 likes

Why is it that on flights only a few songs are highlighted that I can play on a Samsung

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 29 Views
  • 0 replies
  • 0 likes
  • 29 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Connect] Disable automatic switching between devices

Spotify Connect is great but the automatic switching is not for everyone. Please allow us to disable automatic switching between devices. I understand Spotify doesn't like user to play in more than one device and I am happy with that, but the applica...

  • Casual Listener
  • Spotify Connect is great but the automatic switching is not for everyone.   Please allow us to disable automatic switching between devices. I understand Spotify doesn't like user to play in mo...
  • Lemoore
  • Music Fan
  • 40772 Views
  • 108 replies
  • 76 likes
  • Connect
    Desktop
  • 40772 Views
  • 108 replies
  • 76 likes

Superuser Contribution NO GLYPH

PlanPremiumCountryPhilippinesDeviceXiaomi 12S ProOperating SystemAndroid 13 My IssueSpotify showing "NO GLYPH" instead of actual icons

  • Casual Listener
  • Plan Premium Country Philippines Device Xiaomi 12S Pro Operating System Android 13   My Issue Spotify showing "NO GLYPH" instead of actual icons
  • nimrodkadim
  • Visitor
  • 702 Views
  • 7 replies
  • 1 likes
  • 702 Views
  • 7 replies
  • 1 likes

"Waiting for host to start playback" Spotify Jam

PlanPremiumCountry CanadaDeviceSamsung s24 ultraOperating SystemAndroid 14My Question or IssueI had left a Spotify jam that my friend invited me to. I connected to my cars blue tooth and it wouldn't let me play any tracks. It kept giving me the messa...

  • Visitor
  • Plan Premium Country Canada Device Samsung s24 ultra Operating System Android 14 My Question or Issue I had left a Spotify jam that my friend invited me to. I connected to my cars blue toot...
  • jvalteren
  • Casual Listener
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Musixmatch won't connect to Spotify and is stuck on loading

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemAndroid Pie, One UI 1.0 My Question or IssueWhen I tap Connect to connect to Spotify on Musixmatch, it gets stuck on loading and it won't show the sign in screen. I restarted my phone, de...

Screenshot_20240726-095338_Musixmatch.jpg
  • Roadie
  • Plan Premium Country Canada Device Samsung Galaxy S8 Operating System Android Pie, One UI 1.0   My Question or Issue When I tap Connect to connect to Spotify on Musixmatch, it gets stu...
  • 36 Views
  • 0 replies
  • 0 likes
  • 36 Views
  • 0 replies
  • 0 likes

Superuser Contribution Volume normalization not working

PlanPremiumCountry DevicePixel 7 Pro projecting to Android AutoOperating SystemAndroid 15 beta My Question or IssueVolume normalization on Android is not working, at least through Android Auto. It now makes loud music louder and quiet podcasts quiete...

  • Casual Listener
  • Plan Premium Country   Device Pixel 7 Pro projecting to Android Auto Operating System Android 15 beta   My Question or Issue Volume normalization on Android is not working, at lea...
  • jnrfalcon
  • Casual Listener
  • 77 Views
  • 2 replies
  • 0 likes
  • 77 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Playlist sync is broken between Android and other platforms

Save/Create a new playlist to your library from the web player or the desktop app. Open the Android app and see if it is there or not. I have to keep the Android app always open, otherwise it does not sync the library changes. This issue is only with...

  • Spotify Star
  • Spotify Star
  • Save/Create a new playlist to your library from the web player or the desktop app. Open the Android app and see if it is there or not.   I have to keep the Android app always open, otherwise i...
  • Amayy
  • Spotify Star
  • 188 Views
  • 9 replies
  • 2 likes
  • Android
    playlist
    sync
  • 188 Views
  • 9 replies
  • 2 likes

Superuser Contribution Turn off video

PlanPremiumCountryCanadaDeviceSamsung s10eOperating SystemAndroid 12My Question or Issue Harley quinn and joker podcast trailer will always play with video even with data saver on and canvas off and stream audio only on. I would like a way to turn of...

  • Gig Goer
  • Plan Premium Country Canada Device Samsung s10e Operating System Android 12 My Question or Issue   Harley quinn and joker podcast trailer will always play with video even with data sav...
  • MateusAuri
  • Regular
  • 309 Views
  • 7 replies
  • 1 likes
  • 309 Views
  • 7 replies
  • 1 likes

Superuser Contribution Mobile app steals playback from desktop app when I put my earbuds away

If I play some music on my phone, then change the playback device to my computer, the music begins playing from my computer as expected. However, when I put earbuds away (and I tested this to confirm that it is the earbuds, it doesn't happen if I don...

  • Regular
  • If I play some music on my phone, then change the playback device to my computer, the music begins playing from my computer as expected. However, when I put earbuds away (and I tested this to confirm...
  • Elena
  • Moderator
  • 47 Views
  • 1 replies
  • 0 likes
  • 47 Views
  • 1 replies
  • 0 likes