Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50267 Views
  • 66 replies
  • 25 likes
  • 50267 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881257 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881257 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27216 Views
  • 4 replies
  • 0 likes
  • 27216 Views
  • 4 replies
  • 0 likes

Superuser Contribution Remove pre save from a album that no longer exists

I have an organization problem in my App. I made a pre-save of the album "Vida Vale a Pena?" by the band Pullovers on Spotify, however, they removed the album and created another pre-save, it turns out that the old pre-save is still in my library and...

  • Casual Listener
  • I have an organization problem in my App. I made a pre-save of the album "Vida Vale a Pena?" by the band Pullovers on Spotify, however, they removed the album and created another pre-save, it turns o...
  • Maria
  • Moderator
  • 426 Views
  • 5 replies
  • 1 likes
  • 426 Views
  • 5 replies
  • 1 likes

Spotify stops playing after adding to queue

PlanFreeDeviceSamsung Galaxy Tab 7Operating SystemAndroid 12 My Question or IssueIt works normally most of the time, but as soon as I have a song in the queue, it stops working when the current song playing ends and it shows a grey 'nothing playing' ...

  • Newbie
  • Plan Free Device Samsung Galaxy Tab 7 Operating System Android 12   My Question or Issue It works normally most of the time, but as soon as I have a song in the queue, it stops working w...
  • Darudesandstorm_888
  • Visitor
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Shuffle is on and i cant turn it off

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I turn thus shuffle off, it's on in every playlist I make and I can't seem to turn it ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do ...
  • 28 Views
  • 0 replies
  • 0 likes
  • 28 Views
  • 0 replies
  • 0 likes

Superuser Contribution How can I connect Hitster to spotify Premium?

I tried connecting Hitster to my spotify Premium Account but it only keeps on the 3 dots that show that it's loading and nothing happens even after a longer time period.

  • Visitor
  • I tried connecting Hitster to my spotify Premium Account but it only keeps on the 3 dots that show that it's loading and nothing happens even after a longer time period.
  • OscarDC
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Bug] Playback speed is not saved

Plan Premium Country Thailand Device Google Pixel 8 Operating System Android My ssue The playback speed for the podcast is being reset to 1x every time you open the app. Previously, the app would remember your setting and start playing the podcast at...

  • Newbie
  • Plan Premium Country Thailand Device Google Pixel 8 Operating System Android   My ssue The playback speed for the podcast is being reset to 1x every time you open...
  • OscarDC
  • Moderator
  • 306 Views
  • 6 replies
  • 3 likes
  • 306 Views
  • 6 replies
  • 3 likes

Superuser Contribution Red "update app" prompt & unable to stream

All the songs are gone, And any songs not playing I noticed that I cant start any songs any all of the songs are gone

  • Visitor
  • All the songs are gone, And any songs not playing I noticed that I cant start any songs any all of the songs are gone
  • Vasil
  • Moderator
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Podcasts] New Episodes feed is broken

When I scroll down my New Episodes feed to check what I've missed, at a certain point the entire feed disappears (it looks like everything gets pulled up to the top) and I'm left with a black screen. It will reset after several minutes, but every tim...

  • Casual Listener
  • When I scroll down my New Episodes feed to check what I've missed, at a certain point the entire feed disappears (it looks like everything gets pulled up to the top) and I'm left with a black screen....
  • Pastor
  • Newbie
  • 5147 Views
  • 56 replies
  • 9 likes
  • Other
  • 5147 Views
  • 56 replies
  • 9 likes

Superuser Contribution Galaxy Buds3

Hi,Just received my Buds3, connection with my phone is fine. Now i like to listen to music, Spotify reconize my Buds, is saying that im listing via my Buds, but the music is been playing by mij phone. In Settings i dont have the options Media shared ...

  • Visitor
  • Hi, Just received my Buds3, connection with my phone is fine. Now i like to listen to music, Spotify reconize my Buds, is saying that im listing via my Buds, but the music is been playing by mij pho...
  • OscarDC
  • Moderator
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

Superuser Contribution Push notifications have stopped working on my phone for no apparent reason

I have push notifications turned on on my phone for new episodes of podcasts I follow, and up until last week they were working fine, I have just spent a long time for the second time in a week, on a support chat trying to troubleshoot why they have ...

  • Casual Listener
  • I have push notifications turned on on my phone for new episodes of podcasts I follow, and up until last week they were working fine, I have just spent a long time for the second time in a week, on a...
  • gilcohen84
  • Gig Goer
  • 612 Views
  • 7 replies
  • 2 likes
  • 612 Views
  • 7 replies
  • 2 likes

Superuser Contribution Songs stop and progress bar returns to start.

PlanPremiumCountryUKDevice Samsung Galaxy A25Operating System Android My Question or IssueThis has been happening for the past few months. Songs will suddenly stop and the progress bar will go back to 0:01 second in. This usually happens on the final...

  • Regular
  •   Plan Premium Country UK Device  Samsung Galaxy A25 Operating System  Android   My Question or Issue This has been happening for the past few months. Songs will sudden...
  • Mattspots1
  • Regular
  • 247 Views
  • 4 replies
  • 0 likes
  • 247 Views
  • 4 replies
  • 0 likes

Superuser Contribution Music keeps playing when I disconnect from Bluetooth

During the last few days whenever I disconnect my phone from Bluetooth Spotify keeps playing the music. Using a Motorola Moto G54, I have tried uninstalling and reinstalling the app but this hasn't worked.

  • Visitor
  • During the last few days whenever I disconnect my phone from Bluetooth Spotify keeps playing the music. Using a Motorola Moto G54, I have tried uninstalling and reinstalling the app but this hasn't w...
  • OscarDC
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to stop Spotify starting when I switch on Bluetooth?

I have Spotify installed on a Pixel 5, running Android 12 (standard build). Whenever I switch on Bluetooth, Spotify automatically starts playing. This has only started happening to me in the last month or so. When I switch my phone on in the morning,...

  • Regular
  • I have Spotify installed on a Pixel 5, running Android 12 (standard build).   Whenever I switch on Bluetooth, Spotify automatically starts playing.  This has only started happening to me ...
  • thefalcon71
  • Visitor
  • 20717 Views
  • 29 replies
  • 2 likes
  • 20717 Views
  • 29 replies
  • 2 likes

Superuser Contribution Songs stop and start when my Google Pixel 7 is locked.

I am getting increasingly frustrated. Over the last week my songs just start and stop playing randomly when my phone screen is locked or when it times out and locks itself. It entirely defeats the purpose of a music app. I have unpaired and repaired ...

  • Casual Listener
  • I am getting increasingly frustrated. Over the last week my songs just start and stop playing randomly when my phone screen is locked or when it times out and locks itself. It entirely defeats the pu...
  • PJOscheh
  • Regular
  • 12103 Views
  • 92 replies
  • 16 likes
  • 12103 Views
  • 92 replies
  • 16 likes

Superuser Contribution Spotify App for Android TV doesn't work

PlanPremiumCountryArgentinaDevicePhilips Full HD Android TVOperating SystemAndroid TV My Question or IssueThe Spotify app for Android TV is not working. Songs play for 8 seconds without sound and then skip to the next song, again without sound. Other...

  • Casual Listener
  • Plan Premium Country Argentina Device Philips Full HD Android TV Operating System Android TV   My Question or Issue The Spotify app for Android TV is not working. Songs play for 8 seco...
  • Not applicable
  • 31847 Views
  • 196 replies
  • 30 likes
  • 31847 Views
  • 196 replies
  • 30 likes

Superuser Contribution Podcasts skip forward and back ~10s

PlanPremiumCountryUSADevicePixel 7Operating SystemAndroid 14 My Question or IssueWhen I listen to podcasts, the playback will occasionally skip back ~10 seconds and then skip forward ~10s later. The skips occur at the same timestamps when I replay th...

  • Regular
  • Plan Premium Country USA Device Pixel 7 Operating System Android 14   My Question or Issue When I listen to podcasts, the playback will occasionally skip back ~10 seconds and then skip...
  • Dessi
  • Moderator
  • 386 Views
  • 3 replies
  • 0 likes
  • 386 Views
  • 3 replies
  • 0 likes

Superuser Contribution Turn off video

PlanPremiumCountryCanadaDeviceSamsung s10eOperating SystemAndroid 12My Question or Issue Harley quinn and joker podcast trailer will always play with video even with data saver on and canvas off and stream audio only on. I would like a way to turn of...

  • Gig Goer
  • Plan Premium Country Canada Device Samsung s10e Operating System Android 12 My Question or Issue   Harley quinn and joker podcast trailer will always play with video even with data sav...
  • Aislingcurran
  • Casual Listener
  • 18931 Views
  • 31 replies
  • 14 likes
  • 18931 Views
  • 31 replies
  • 14 likes

Superuser Contribution Smart shuffle does not create a new mix/shuffle order

Whenever I turn smart shuffle on, it does not generate a new shuffle order. It queues the exact same songs in the exact same order every time. Unlike regular shuffle which creates a new mix everytime it is turned off and on, smart shuffle queues the ...

  • Visitor
  • Whenever I turn smart shuffle on, it does not generate a new shuffle order. It queues the exact same songs in the exact same order every time. Unlike regular shuffle which creates a new mix everytime...
  • MusicListener12345
  • Regular
  • 32746 Views
  • 132 replies
  • 40 likes
  • 32746 Views
  • 132 replies
  • 40 likes