Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Dear Accessibility Support of Spotify,I have written to you four times by e-mail during the past years and there seems to be no improvement or reaction at all. Thus, once more, the screen reader users on Android Talkback have huge challenges while tr...
Dear Accessibility Support of Spotify, I have written to you four times by e-mail during the past years and there seems to be no improvement or reaction at all. Thus, once more, the screen reader us...
Regular
376 Views
3 replies
0 likes
PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have many local mp3 organized by folders. When trying to add a file to a playlist, Local Files p...
Plan Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have many ...
Newbie
2273 Views
3 replies
6 likes
PlanPremiumCountryUkDeviceGoogle Pixel 8 ProOperating SystemAndroid 15My Question or IssueSimilar to a previous issue raised, and then fixed even when I have "remove episodes immediately after playing" selected, my episodes are now remaining download...
Plan Premium Country Uk Device Google Pixel 8 Pro Operating System Android 15 My Question or Issue Similar to a previous issue raised, and then fixed even when I have "remove episodes immedi...
Moderator
800 Views
18 replies
3 likes
Spoiler (Highlight to read)This morning was the first time I noticed it happening. When you usually launch the app, it shows the Spotify logo and then it cuts to a grey background while it loads in the content. When I launch it, it freezes on the gre...
This morning was the first time I noticed it happening. When you usually launch the app, it shows the Spotify logo and then it cuts to a grey background while it loads in the content. When I launch i...
Moderator
905 Views
3 replies
1 likes
Boa tarde.Estou com um problema para maximizar as letras no aplicativo (quando clicamos e a letra preenche a tela toda). Eu clico e até tem a animação de expansão, mas não fica, volta a posição normal. O problema começou depois da última atualização ...
Boa tarde. Estou com um problema para maximizar as letras no aplicativo (quando clicamos e a letra preenche a tela toda). Eu clico e até tem a animação de expansão, mas não fica, volta a posiç...
Newbie
2652 Views
4 replies
1 likes
I have a premium plan. I am in the US. I use Spotify on PC(Windows 10) and Android (Samsung Galaxy S22 Running the latest software UI ver 5.1, Android v13 with all patches). I play some long playlists in order. I have noticed lately that all of a sud...
I have a premium plan. I am in the US. I use Spotify on PC(Windows 10) and Android (Samsung Galaxy S22 Running the latest software UI ver 5.1, Android v13 with all patches). I pl...
Roadie
6761 Views
26 replies
0 likes
PlanPremium Operating SystemAndroid 14 My Question or IssueThe “Remove track from queue” option was removed from the queue with the last app-update for Android devices in January 2025. What to expectI can remove a song listed in the queue. (This was ...
Plan Premium Operating System Android 14 My Question or Issue The “Remove track from queue” option was removed from the queue with the last app-update for Android devices in...
Visitor
15504 Views
33 replies
19 likes
PlanPremiumCountryCalifornia DeviceSamsung S22 My Question or IssueI've been trying to get Spotify to stop automatically opening in my car every time I start it for the better part of a year now. I've read and tried EVERY possibly fix and nothing has...
Plan Premium Country California Device Samsung S22 My Question or Issue I've been trying to get Spotify to stop automatically opening in my car every time I start it for the bet...
Newbie
8559 Views
11 replies
4 likes
PlanPremiumCountryNetherlandsDeviceOnePlus 7T My Question or IssueFor some reason since the last update, the shuffle function in my liked songs, instead of shuffling the songs, creates the same 'playlist' based on from which song I trigger the shuffl...
Plan Premium Country Netherlands Device OnePlus 7T My Question or Issue For some reason since the last update, the shuffle function in my liked songs, instead of shuffling the songs, c...
Visitor
12723 Views
10 replies
2 likes
PlanPremiumCountryCanadaDevicePixel 8 ProOperating SystemAndroid 15 My Question or IssueWhen Smart Shuffle is turned on in my Liked Library, it prevents me from playing certain songs. When clicking the song, nothing happens, just stops playing anythi...
Plan Premium Country Canada Device Pixel 8 Pro Operating System Android 15 My Question or Issue When Smart Shuffle is turned on in my Liked Library, it prevents me from playing certa...
Moderator
57 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Z Fold 3Operating SystemAndroid 12 My Question or IssueThis is an ongoing issue and is very annoying. Whenever I open Spotify on my mobile, I get the notification of "downloading # out of # (93% complete)" or someth...
Plan Premium Country USA Device Samsung Z Fold 3 Operating System Android 12 My Question or Issue This is an ongoing issue and is very annoying. Whenever I open Spotify on my mobile,...
Casual Listener
57034 Views
29 replies
13 likes
PlanPremiumCountryBrazilDeviceSamsung Galaxy A71Operating SystemAndroid 13, One UI 5.1My Question or IssueThis might be a feature, but since it bothers me, I'd like to report it here. When I skip the time of a song (like to 0m54s - 2m17s), the volume...
Plan Premium Country Brazil Device Samsung Galaxy A71 Operating System Android 13, One UI 5.1 My Question or Issue This might be a feature, but since it bothers me, I'd like to report it he...
Newbie
3303 Views
11 replies
1 likes
My podcast is sorted Newest to Oldest and I would like them to also *play* in that order too. However, when the newest one finishes, instead of moving down the list it jumps to a recommended podcast.
My podcast is sorted Newest to Oldest and I would like them to also *play* in that order too. However, when the newest one finishes, instead of moving down the list it jumps to a recommended podcast.
Casual Listener
10971 Views
16 replies
2 likes
PlanPremium FamilyCountryBrazilDevice(Samsung Galaxy J5)Operating System(Android 6.0.1) My IssueI can't open albuns or playlists (except "Liked songs"). I'm able to search them but once I try to open it stays forever loading. The app doesn't close or...
Plan Premium Family Country Brazil Device (Samsung Galaxy J5) Operating System (Android 6.0.1) My Issue I can't open albuns or playlists (except "Liked songs"). I'm able to sear...
Newbie
338 Views
2 replies
4 likes
ecently, I’ve noticed a frustrating issue when playing albums.If I pull up an album and click on the first track, only that single track plays. The rest of the album is not added to the queue.However, if I click any other track (e.g., the second or t...
ecently, I’ve noticed a frustrating issue when playing albums. If I pull up an album and click on the first track, only that single track plays. The rest of the album is not added to the queue. How...
Moderator
646 Views
15 replies
1 likes
PlanPremiumCountryUSA DeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueI accidentally deleted a song from the song radio station. In fact, it is the song that the radio station is based on, "Kill Jill". I cannot seem to find a way t...
Plan Premium Country USA Device Samsung Galaxy S9 Operating System Android My Question or Issue I accidentally deleted a song from the song radio station. In fact, it is the so...
Newbie
3347 Views
6 replies
0 likes
I have known recently that there are translations of the lyrics and i wanna know what can i do to do that.And i guess this isnt available in windows at the moment but in android how do u do it?
I have known recently that there are translations of the lyrics and i wanna know what can i do to do that. And i guess this isnt available in windows at the moment but in android how do u do it?
Visitor
97555 Views
32 replies
8 likes
Like, sure, you can view the WW position of an artist in their Profile Page if they're big enough and have a spot on the top, but how/where do you see the overall ranking? I think I used to be able to see this, but nowadays I click on Lana's position...
Like, sure, you can view the WW position of an artist in their Profile Page if they're big enough and have a spot on the top, but how/where do you see the overall ranking? I think I used to be able t...
Casual Listener
1395 Views
1 replies
2 likes
Plan Premium Country Germany Device Samsung Note 10 + Operating System Android 11 My Question or Issue When connecting Spotify to a speaker with built-in "Spotify Connect" and built-in "Chromecast" you can switch between these two modes". When using ...
Plan Premium Country Germany Device Samsung Note 10 + Operating System Android 11 My Question or Issue When connecting Spotify to a speaker with built-in "Spotify Connect" ...
Visitor
14783 Views
63 replies
27 likes
Plan Premium Country Colombia Device Samsung Galaxy S23 Ultra Operating System Android 14 One UI version 6.1 My Question or Issue Hi, I’ve been experiencing an issue when playing music from Spotify on my Alexa speaker. Previously, I could start playb...
Plan Premium Country Colombia Device Samsung Galaxy S23 Ultra Operating System Android 14 One UI version 6.1 My Question or Issue Hi, ...
Moderator
2573 Views
34 replies
2 likes
