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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27846 Views
  • 59 replies
  • 23 likes
  • 27846 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870413 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870413 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24746 Views
  • 3 replies
  • 0 likes
  • 24746 Views
  • 3 replies
  • 0 likes

Discos descargados se borran

Buenas, me esta pasando muy seguido que abro el programa en el teléfono y el contenido descargado se me borra con regularidad. Ya revise los dispositivos offline y no hay duplicados. Saludos.

  • Casual Listener
  • Buenas, me esta pasando muy seguido que abro el programa en el teléfono y el contenido descargado se me borra con regularidad. Ya revise los dispositivos offline y no hay duplicados. Saludos.
  • lea_a_lopez
  • Newbie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

music keeps momentarily stopping

Often when I'm listening on my phone (Samsung J7), there will be split-seconds of silence throughout songs. When it starts again the music picks up where it left off, not where it would be had the song continued playing. This happens whether I'm usin...

  • Newbie
  • Often when I'm listening on my phone (Samsung J7), there will be split-seconds of silence throughout songs. When it starts again the music picks up where it left off, not where it would be had the so...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

How to recover a missing daily mix??

Usually I listened to a daily mix that I liked a lot, but it simply disappeared from my list. Is there any form of recovery?

  • Music Fan
  • Usually I listened to a daily mix that I liked a lot, but it simply disappeared from my list. Is there any form of recovery?
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Spotify App keeps crashing on Android

Running Android 5.0 on a Samsung galaxy s5, no SD card. Currently a premium account. On my PC everything works fine. Cannot start the app on the android. I can get it to start by clicking a link for song on Spotify that was sent to me. However, when ...

  • Newbie
  • Running Android 5.0 on a Samsung galaxy s5, no SD card. Currently a premium account. On my PC everything works fine. Cannot start the app on the android. I can get it to start by clicking a link...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

Shuffle trying to play non-downloaded songs

In offline mode, when trying to shuffle songs, non-downloaded songs try to play. Having to close/force close app for temporary fix. Songs that try to play are not ones that have been listened to online. Anyone else having this issue?

  • Newbie
  • In offline mode, when trying to shuffle songs, non-downloaded songs try to play. Having to close/force close app for temporary fix.    Songs that try to play are not ones that have been l...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Downloaded music vanishes and is not available for offline use

Hey guys! I've got a severe problem with my Spotify premium which I'm using on my oneplus 3 right now and really frustrates me! Always when I download music for offline usage it vanishes after a while and is no longer available for listening,even tho...

  • Newbie
  • Hey guys! I've got a severe problem with my Spotify premium which I'm using on my oneplus 3 right now and really frustrates me! Always when I download music for offline usage it vanishes after a whil...
  • reedo253
  • Newbie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Playlists are getting deleted by themselves.

Went to my playlists and all of them were gone, so I went to the website to restore them. This is the second time now my playlists has been deleted by themselves. I restored them but now they won't download.

  • Newbie
  • Went to my playlists and all of them were gone, so I went to the website to restore them. This is the second time now my playlists has been deleted by themselves. I restored them but now they won't d...
  • Joe
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

*********@gmail.com

My phone keeps downloading other tracks when I'm online. It does automatically... A Moto g 5. Please help LG comes up.. will resubscribe once this is sorted.

  • Newbie
  • My phone keeps downloading other tracks when I'm online. It does automatically... A Moto g 5. Please help LG comes up.. will resubscribe once this is sorted.
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Lecture aléatoire des "Titres" ne fonctionne pas sur Android

Bonjour, Quand je lance une lecture aléatoire des titres de ma bibliothèque sous Android (en diffusant sur un Chromecast) Spotify me propose toujours le même genre de musique (si la lecture commence par un titre Rock, il enchaine uniquement avec des ...

  • Regular
  • Bonjour,   Quand je lance une lecture aléatoire des titres de ma bibliothèque sous Android (en diffusant sur un Chromecast) Spotify me propose toujours le même genre de musique (si la lecture ...
  • thierry29860
  • Newbie
  • 3511 Views
  • 2 replies
  • 1 likes
  • 3511 Views
  • 2 replies
  • 1 likes

Queue

If my song . i add to queue and it can't work.And show " cannot queue this content"Whyyyyyyyyyyyyyyyyy?????????????????????????

  • Regular
  • If my song . i add to queue and it can't work. And show " cannot queue this content" Whyyyyyyyyyyyyyyyyy?????????????????????????
  • Afiadn03
  • Regular
  • 1422 Views
  • 11 replies
  • 1 likes
  • 1422 Views
  • 11 replies
  • 1 likes

Can't connect to devices it just shows help

When I click on "Devices Available" all I get is the help information it won't actually show me a list of devices. I've never had trouble connecting to my Chromecast before and other apps work fine but Spotify just decided (after a recent update mayb...

  • Regular
  • When I click on "Devices Available" all I get is the help information it won't actually show me a list of devices. I've never had trouble connecting to my Chromecast before and other apps work fine b...
  • Ssyd
  • Regular
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

A música está horrível

Quando coloco para tocar qualquer música o som começa bom e depois de uns 10 segundos fica horrível ( como se estivesse abafado, ou algo assim) não sei o que fazer.

  • Newbie
  • Quando coloco para tocar qualquer música o som começa bom e depois de uns 10 segundos fica horrível ( como se estivesse abafado, ou algo assim) não sei o que fazer.
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Solved!! Storage location for offline playlist Sony Xperia

Hi. Can't seem to find it in option where i can choose sd card or internal storage. My friend can. Yes my sd card works ☺️. I have installed Spotify again and it has premission to use storage. I worked fine a few days ago

  • Regular
  • Hi. Can't seem to find it in option where i can choose sd card or internal storage. My friend can. Yes my sd card works ☺️. I have installed Spotify again and it has premission to use storage. I work...
  • vargavinter
  • Regular
  • 828 Views
  • 3 replies
  • 0 likes
  • 828 Views
  • 3 replies
  • 0 likes

Download on sd card not working.

I have a Samsung s5 my sd card has been formated twice after choosing to download on the SD card of 60 gb it keeps going back to my phone memory using it all up. When I try to go back to select sd cars the option is not there. I remove the app reinst...

  • Newbie
  • I have a Samsung s5 my sd card has been formated twice after choosing to download on the SD card of 60 gb it keeps going back to my phone memory using it all up. When I try to go back to select sd ca...
  • vargavinter
  • Regular
  • 219 Views
  • 1 replies
  • 1 likes
  • 219 Views
  • 1 replies
  • 1 likes

Spotify won't download songs

I have a premium family account and i'm about to close it, Spotify won't download songs, i have 2000 on the wait and i tried, 4g (unlimited with Spotify) wifi, both at home and work and nothing, 10 songs downloaded a night, it should be ready for the...

  • Newbie
  • I have a premium family account and i'm about to close it, Spotify won't download songs, i have 2000 on the wait and i tried, 4g (unlimited with Spotify) wifi, both at home and work and nothing, 10 s...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Finding song that I heard in radio and gave a thumps up to

Hey, at my lunchbreak I heard a random song from the radio I guess. Im not sure because I wanted to listen to my mix of the week but i could Thump Up the song so i guess it was in the Radio. So can I somehow find out what song that was? I cant look a...

  • Regular
  • Hey, at my lunchbreak I heard a random song from the radio I guess. Im not sure because I wanted to listen to my mix of the week but i could Thump Up the song so i guess it was in the Radio. So can I...
  • skorrrrr
  • Regular
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes

Solved!! Seleccionar almacenamiento

El día de ayer actualice spotify a 8.4.11.1283 y desapareció la opción de seleccionar almacenamiento para descargar la música, por lo que por defecto usa el almacenamiento interno de mi telefono.Agradeceria que me orienten si es que movieron esa opci...

  • Casual Listener
  • El día de ayer actualice spotify a 8.4.11.1283 y desapareció la opción de seleccionar almacenamiento para descargar la música, por lo que por defecto usa el almacenamiento interno de mi telefono. Ag...
  • Pachecon
  • Casual Listener
  • 1473 Views
  • 2 replies
  • 0 likes
  • 1473 Views
  • 2 replies
  • 0 likes

Premium stopped recognising marantz

HiSpotify appears to have stopped recognising marantz c611 hif i streamer, unit will still play internet radio though so is on Wi-Fi network. Spotify still appears on Yamaha hifi.Thanks if any tips.Thanks

  • Regular
  • Hi Spotify appears to have stopped recognising marantz c611 hif i streamer, unit will still play internet radio though so is on Wi-Fi network. Spotify still appears on Yamaha hifi. Thanks if a...
  • curlewnorfolk
  • Regular
  • 1343 Views
  • 9 replies
  • 0 likes
  • 1343 Views
  • 9 replies
  • 0 likes