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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 29757 Views
  • 60 replies
  • 24 likes
  • 29757 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871315 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871315 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24931 Views
  • 3 replies
  • 0 likes
  • 24931 Views
  • 3 replies
  • 0 likes

Songs stop playing after 10-15 seconds

Hey guys, since 2 weeks I have the problem that many songs stop playing after 10-15 seconds and simply close themselves. I have the newest version and already reinstalled spotify but it didnt help. Furthermore I have a Fairphone. Its very annoying es...

  • Newbie
  • Hey guys,   since 2 weeks I have the problem that many songs stop playing after 10-15 seconds and simply close themselves. I have the newest version and already reinstalled spotify but it didn...
  • lailaaax3
  • Casual Listener
  • 7086 Views
  • 11 replies
  • 0 likes
  • 7086 Views
  • 11 replies
  • 0 likes

Android Widget won't play music

On my oneplus 5, the widget won't start any music. steps to replicate:1. Open app2. play some music3. clear running apps4. on widget, click play Would be nice to not have to open app to play music when the widget is right there.

  • Newbie
  • On my oneplus 5, the widget won't start any music.   steps to replicate: 1. Open app 2. play some music 3. clear running apps 4. on widget, click play    Would be nice to not h...
  • Joe
  • Community Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Saved Songs in "your music" canat be found on my android phone but are available on my laptop

I can add songs to "your music" but all the old ones are gone but only on my phone, my laptop still got all of them. I havent reached 10000 songs yet so i dont know why its not showing all the songs i saven in "my songs"... can somebody help me?

  • Newbie
  • I can add songs to "your music" but all the old ones are gone but only on my phone, my laptop still got all of them. I havent reached 10000 songs yet so i dont know why its not showing all the songs ...
  • Joe
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! Download spotify abroad as existing premium member

Hey, Ive been looking around for a sollution to this without any success. I've been a premium user for several years, and now I am abroad (Romania) for several months and got a new phone. But I have not been able to download spotify, how do I get aro...

  • Casual Listener
  • Hey,   Ive been looking around for a sollution to this without any success. I've been a premium user for several years, and now I am abroad (Romania) for several months and got a new phone. Bu...
  • Adelovitch
  • Casual Listener
  • 3861 Views
  • 5 replies
  • 0 likes
  • 3861 Views
  • 5 replies
  • 0 likes

Sound assistant app Samsung galaxy

Has the sound assistant app on Samsung galaxy phones stopped recognising Spotify since the last update for anyone else

  • Newbie
  • Has the sound assistant app on Samsung galaxy phones stopped recognising Spotify since the last update for anyone else
  • 438 Views
  • 0 replies
  • 0 likes
  • 438 Views
  • 0 replies
  • 0 likes

Spotify resets after restart, storage changed

Hey Spotify community, I'm using Spotify as a premium user on a Amazon fire tablet 7th generation. I'm also using a SD card to save my songs and it work. But as soon as I'm restarting the tablet, Spotify resets the place of storage to intern and, eve...

  • Newbie
  • Hey Spotify community,   I'm using Spotify as a premium user on a Amazon fire tablet 7th generation. I'm also using a SD card to save my songs and it work. But as soon as I'm restarting the ta...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution No sound on my Samsung S7

Just downloaded Spotify on my computer and my Samsung S7 sound is great on my computer but I can't get any sound from my phone.Please help

  • Casual Listener
  • Just downloaded Spotify on my computer and my Samsung S7 sound is great on my computer but I can't get any sound from my phone.Please help
  • dlt1953
  • Casual Listener
  • 665 Views
  • 2 replies
  • 0 likes
  • 665 Views
  • 2 replies
  • 0 likes

Superuser Contribution Saved songs dissappeared

I was logged out of Spotify and when I logged back in I got a pop up saying that I had to pass my contract to Spotify AB, a swedish company. I agreed ( Did not have any other choice anyways) and when I did everything was different. All my saved songs...

  • Newbie
  • I was logged out of Spotify and when I logged back in I got a pop up saying that I had to pass my contract to Spotify AB, a swedish company. I agreed ( Did not have any other choice anyways) and when...
  • Maria_B
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution La musica se detiene mientras uso otras apps

Hola, este es mi problema:La música se reproduce sin ningún problema mientras estoy en la aplicación y con la pantalla bloqueada, pero cuando uso otras apps, después de 1 minuto se detiene la música y se pierde el progreso que llevaba la canción. Y e...

  • Newbie
  • Hola, este es mi problema: La música se reproduce sin ningún problema mientras estoy en la aplicación y con la pantalla bloqueada, pero cuando uso otras apps, después de 1 minuto se detiene la músic...
  • Maria_B
  • Moderator
  • 81700 Views
  • 1 replies
  • 1 likes
  • 81700 Views
  • 1 replies
  • 1 likes

Superuser Contribution Offline Mode Music Won't Play

I've been having some problems with offline mode. Earlier, music would unexpectedly undownload after leaving wifi, but that issue seems to be resolved. Now however, music that is downloaded won't play unless I have internet. Essentially, the download...

  • Casual Listener
  • I've been having some problems with offline mode.  Earlier, music would unexpectedly undownload after leaving wifi, but that issue seems to be resolved.  Now however, music that is download...
  • Maria_B
  • Moderator
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO PUEDO ELIMINAR ESTA MUSICA!

Subi archivos locales a Spotify, y se borraron, y ya no puedo borrarlas, estan en gris, y quiero quitarlas de mi lista, como puedo quitarlas de ahi???

  • Casual Listener
  • Subi archivos locales a Spotify, y se borraron, y ya no puedo borrarlas, estan en gris, y quiero quitarlas de mi lista, como puedo quitarlas de ahi???
  • Maria_B
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! Download directly to my device?

Instead of just going into the app to listen to my offline music, Can't I just somehow get them DIRECTLY into my download folder to listen to it whenever I please even if I were to delete the app?

  • Casual Listener
  • Instead of just going into the app to listen to my offline music, Can't I just somehow get them DIRECTLY into my download folder to listen to it whenever I please even if I were to delete the app?
  • Emula
  • Casual Listener
  • 528 Views
  • 4 replies
  • 0 likes
  • 528 Views
  • 4 replies
  • 0 likes

Can't download Genesis - The Lamb Lies Down On Brodway

Hi.I'm a premium user triyng to download the entire album The Lamb Lies Down On Broadway from Genesis (Progressive Rock).It permits only 3 musics from the algum.1) The Lamb Lies Down On Broadway2) Back In NYC3) Carpet CrawlersThanks in advance for an...

  • Newbie
  • Hi. I'm a premium user triyng to download the entire album The Lamb Lies Down On Broadway from Genesis (Progressive Rock). It permits only 3 musics from the algum. 1) The Lamb Lies Down On Broadwa...
  • Joe
  • Community Legend
  • 686 Views
  • 1 replies
  • 2 likes
  • 686 Views
  • 1 replies
  • 2 likes

Solved!! This song is not available

Hi,I have spotify premium on my account.I can play every song from my PC with no ads or anything and it's great! I USED to be able to do the same from my phone/tablet which i use all the time, but in the last few days, about 50% of the songs I try to...

  • Newbie
  • Hi, I have spotify premium on my account. I can play every song from my PC with no ads or anything and it's great!   I USED to be able to do the same from my phone/tablet which i use all the...
  • Marces
  • Newbie
  • 17216 Views
  • 15 replies
  • 1 likes
  • 17216 Views
  • 15 replies
  • 1 likes

Solved!! Constantly says I'm in "offline mode" even though I'm connected to WiFi

I have Spotify Premium mainly due to the fact that I can listen to music on my phone aswell, but for the past week it has been telling me that I'm in offline mode, which won't allow me to search for songs on Spotify or transfer my updated playlists o...

  • Casual Listener
  • I have Spotify Premium mainly due to the fact that I can listen to music on my phone aswell, but for the past week it has been telling me that I'm in offline mode, which won't allow me to search for ...
  • Richww1964
  • Newbie
  • 228441 Views
  • 39 replies
  • 13 likes
  • 228441 Views
  • 39 replies
  • 13 likes

Suggested Songs on Desktop Not Working

I have one running playlist that I update every so often. Currently it has over 360 songs and lots of artists. On the desktop I rarely hear suggested songs. I can listen to the playlist for an hour or two every day for a week and maybe hear the sugge...

  • Newbie
  • I have one running playlist that I update every so often. Currently it has over 360 songs and lots of artists. On the desktop I rarely hear suggested songs. I can listen to the playlist for an hour o...
  • Joe
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Mobile version skips outro

I have the android version of Spotify on phone and it skips the outro, some that are like 3 to six minutes long. Some people might find this feature neat, but I however really like some outros and intros. Has anyone else experianced this before? I ha...

  • Casual Listener
  • I have the android version of Spotify on phone and it skips the outro, some that are like 3 to six minutes long. Some people might find this feature neat, but I however really like some outros and in...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

No Camera icon for Code scan on Galaxy S4

HelloI am a Spotify Premium member and as I can see there is the new feature about Spotify Codes. I have a Samsung Galaxy S4 (gt-i9505) with the app updated to the latest version but there is neither the camera icon on search bar nor these qr-codes i...

  • Newbie
  • Hello I am a Spotify Premium member and as I can see there is the new feature about Spotify Codes. I have a Samsung Galaxy S4 (gt-i9505) with the app updated to the latest version but there is neith...
  • johnhilsen
  • Casual Listener
  • 1778 Views
  • 1 replies
  • 2 likes
  • 1778 Views
  • 1 replies
  • 2 likes

Add an MP3 file to Spotify offline directory

Hello all, I'd like to add an MP3 track of a song that is not on Spotifiy to be played along other titles in my Spotify tracklist when I'm using the offline mode. Is that possible in any way? Thanks

  • Casual Listener
  • Hello all, I'd like to add an MP3 track of a song that is not on Spotifiy to be played along other titles in my Spotify tracklist when I'm using the offline mode. Is that possible in any way?  ...
  • Oguh
  • Casual Listener
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Song cover disappears

Often randomly after the last update on many songs the cover becomes invisible and gives problems to play the song also

  • Regular
  • Often randomly after the last update on many songs the cover becomes invisible and gives problems to play the song also
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes