Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 69669 Views
  • 69 replies
  • 26 likes
  • 69669 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29188 Views
  • 5 replies
  • 0 likes
  • 29188 Views
  • 5 replies
  • 0 likes

'Local File' Playback over Bluetooth + Navigation (Google Maps) Notifications

Typically when playing Spotify tracks over Bluetooth, the Spotify audio will 'dim' when Google Maps provides navigation notifications over the same Bluetooth connection. However, I've noticed that this only seems to be the case when playing back song...

  • Newbie
  • Typically when playing Spotify tracks over Bluetooth, the Spotify audio will 'dim' when Google Maps provides navigation notifications over the same Bluetooth connection. However, I've noticed that th...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Switching between Chromecast devices not possible

Hi,I have the 5 chromecast devices. When I installed them about 5 month ago I could directly swap from one to another one. Pressing on the device in the list where I can connect to the chromecast device I want was not a problem at all.When I do this ...

  • Visitor
  • Hi, I have the 5 chromecast devices. When I installed them about 5 month ago I could directly swap from one to another one. Pressing on the device in the list where I can connect to the chromecast d...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Superuser Contribution Using data to play downloaded songs.

So i have a custom playlist, I've downloaded the songs on it. I've turned off 'download using cellular' but when I listen to it, it's still using data... Why? And how do i stop it?

  • Newbie
  • So i have a custom playlist, I've downloaded the songs on it. I've turned off 'download using cellular' but when I listen to it, it's still using data... Why? And how do i stop it?
  • RodrigoPalma
  • Roadie
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Add Music

I can't add any music to my list after a little update what can I do? Buttons are disable to me...

  • Casual Listener
  • I can't add any music to my list after a little update what can I do? Buttons are disable to me...
  • superk1976
  • Casual Listener
  • 760 Views
  • 7 replies
  • 0 likes
  • 760 Views
  • 7 replies
  • 0 likes

Superuser Contribution had downloads; now gone

I downloaded several playlists to my Galaxy s7. I was able to play those playlists to the audio system in my new car. But, a few days later, I tried again and on the phone, none of the playlists had the downloaded arrow. I did upgrade the phone last ...

  • Regular
  • I downloaded several playlists to my Galaxy s7.  I was able to play those playlists to the audio system in my new car.  But, a few days later, I tried again and on the phone, none of the p...
  • RodrigoPalma
  • Roadie
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Muisc stops

I want to know why my music stops playing automatically on my S8? It'll be playing and just stop for no reason! Then there's the problem when I do want to stop playing, I close the app and it automatically opens a few mins later, doesn't play but I c...

  • Newbie
  • I want to know why my music stops playing automatically on my S8? It'll be playing and just stop for no reason! Then there's the problem when I do want to stop playing, I close the app and it automat...
  • RodrigoPalma
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Larger album art for samsung

Whenever i play my songs from spotify, the album art only comes out as a small picture rather than across the full screen. I am using a samsung. For iphone users, all the album arts are fully occupying the screen.

  • Newbie
  • Whenever i play my songs from spotify, the album art only comes out as a small picture rather than across the full screen. I am using a samsung. For iphone users, all the album arts are fully occupyi...
  • RodrigoPalma
  • Roadie
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing storage option lg g5

Im having trouble getting the sd storage option to show up ive cleared me cache uninstalled the app and deleted it offmy internal memory but cant delete anything on my sd can anyone help?

  • Newbie
  • Im having trouble getting the sd storage option to show up ive cleared me cache uninstalled the app and deleted it offmy internal memory but cant delete anything on my sd can anyone help?
  • RodrigoPalma
  • Roadie
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con premiun

Favor chicos ingreso a mi cuenta y me dice que debo pagar nuevamente, favor ayuda

  • Newbie
  • Favor chicos ingreso a mi cuenta y me dice que debo pagar nuevamente, favor ayuda
  • RodrigoPalma
  • Roadie
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

Superuser Contribution En Android el presionar una canción se interrumpe el queue

Buen día, Muchas veces otras personas que no están familizarizada con la aplicación intentan poner música e instintivamente cuando encuentran la canción la presionan en pantalla, interrumpiendo y borrando la cola actual, es posible personalizar que o...

  • Newbie
  • Buen día,  Muchas veces otras personas que no están familizarizada con la aplicación intentan poner música e instintivamente cuando encuentran la canción la presionan en pantalla, interrumpiend...
  • RodrigoPalma
  • Roadie
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution deje de ser premium

Hola, perdonen mi pregunta, pero era premium y cerre mi sesion en mi celular por descuido. Y cuando volvi a abrirla deje de ser premium y tengo el temor de volver a poner mi numero de tarjeta y que me duplique el cobro. Si alguien sabe o lo paso lo m...

  • Visitor
  • Hola, perdonen mi pregunta, pero era premium y cerre mi sesion en mi celular por descuido. Y cuando volvi a abrirla deje de ser premium y tengo el temor de volver a poner mi numero de tarjeta y que m...
  • RodrigoPalma
  • Roadie
  • 467 Views
  • 2 replies
  • 0 likes
  • 467 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify not working

Hi i have asus zenfone max zc550kl. This mobile should have 2GB RAM. When i download spotify to my mobile i click on open and app is not working it show me message: Application is not responding. Can you help me? Thank for answer

  • Newbie
  • Hi i have asus zenfone max zc550kl. This mobile should have 2GB RAM. When i download spotify to my mobile i click on open and app is not working it show me message: Application is not responding. Can...
  • RodrigoPalma
  • Roadie
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution pas de connection possible avec ma tablette android et pourtant elle est bien connectée à ma bbox

J'utilise principalement spotify sur ma tablette sans souci. Depuis 2 jours Spotify me dit que je ne suis pas connecté et donc je n'ai pas accès avec la tablette... Pourtant j'ai bien accès sur mon PC et sur mon smartphone.... Que se passe-t-il ?

  • Newbie
  • J'utilise principalement spotify sur ma tablette sans souci. Depuis 2 jours Spotify me dit que je ne suis pas connecté et donc je n'ai pas accès avec la tablette... Pourtant j'ai bien accès sur mon P...
  • RodrigoPalma
  • Roadie
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not working in Turkey????

So Im from the UK and I have spotify premium however I am unable to access anything whilst in turkey and its very frustrating... to the point where youtube ads are now apart of my life.Ive read that spofity should work here and i have a friend here f...

  • Newbie
  • So Im from the UK and I have spotify premium however I am unable to access anything whilst in turkey and its very frustrating... to the point where youtube ads are now apart of my life. Ive read t...
  • RodrigoPalma
  • Roadie
  • 1397 Views
  • 1 replies
  • 0 likes
  • 1397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium download issues

So I don't know if it started when I updated the app or not, I had all the music at the time downloaded, the update finished, and I had to re-download everything. Updated it again since then and again, had to re-download the music. Ever since then be...

  • Newbie
  • So I don't know if it started when I updated the app or not, I had all the music at the time downloaded, the update finished, and I had to re-download everything. Updated it again since then and agai...
  • RodrigoPalma
  • Roadie
  • 1325 Views
  • 1 replies
  • 0 likes
  • 1325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Scaricare con dati

Ultimamente non mi è più possibile scaricare brani con i miei datiIl download brani funziona solo in modalità Wi-FiCome risolvere questo problema?

  • Newbie
  • Ultimamente non mi è più possibile scaricare brani con i miei dati Il download brani funziona solo in modalità Wi-Fi Come risolvere questo problema?
  • RodrigoPalma
  • Roadie
  • 1181 Views
  • 1 replies
  • 0 likes
  • 1181 Views
  • 1 replies
  • 0 likes

Superuser Contribution BMW Mini Android - Not Working

Hey, first post so not sure if doing it right. I have a brand new mini cooper SD - I want spotify but won't commit to a Apple Device just so it works with my car. Does anybody have any clue when it will work or any tips in getting it to work? It's a ...

  • Newbie
  • Hey, first post so not sure if doing it right.    I have a brand new mini cooper SD - I want spotify but won't commit to a Apple Device just so it works with my car.  Does anybody...
  • RodrigoPalma
  • Roadie
  • 2135 Views
  • 1 replies
  • 0 likes
  • 2135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs downloading to my device

HiI've set it to download the songs to my sd card but it still seems to be downloading to my device. How do I stop this?ThanksAlice

  • Newbie
  • Hi I've set it to download the songs to my sd card but it still seems to be downloading to my device. How do I stop this? Thanks Alice
  • RodrigoPalma
  • Roadie
  • 963 Views
  • 1 replies
  • 0 likes
  • 963 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phone shuts down

My android phone (Samsung Galaxy s 7) is shutting down everytime I start spotify, after the newest update. I've rebooted my whole phone, but I still get the same problem.

  • Newbie
  • My android phone (Samsung Galaxy s 7) is shutting down everytime I start spotify, after the newest update. I've rebooted my whole phone, but I still get the same problem. 
  • RodrigoPalma
  • Roadie
  • 430 Views
  • 2 replies
  • 1 likes
  • 430 Views
  • 2 replies
  • 1 likes

Superuser Contribution Songs without image

Hi.my problem is the next:I use Spotify in offline mode and some songs that are stored in my playlist do not show the image.I deleted the application data and it still does not work, I think it is due to an error in the app.please help me

  • Newbie
  • Hi. my problem is the next: I use Spotify in offline mode and some songs that are stored in my playlist do not show the image. I deleted the application data and it still does not work, I think it...
  • RodrigoPalma
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes