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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 28071 Views
  • 59 replies
  • 23 likes
  • 28071 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870517 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870517 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24772 Views
  • 3 replies
  • 0 likes
  • 24772 Views
  • 3 replies
  • 0 likes

Superuser Contribution My music stops playing some time (5sec) after my mobile is switched off.

Some Songs stop playing when the screen is switched off due to inactivity or manually (while the music is still playing). A few seconds later the music stops, I have to switch the phone on, open spotify again and press play again. The song is resetet...

  • Visitor
  • Some Songs stop playing when the screen is switched off due to inactivity or manually (while the music is still playing). A few seconds later the music stops, I have to switch the phone on, open spot...
  • Yordan
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music restarts after pause

PlanPremiumCountryUSADeviceMotorola X4 (Android One)Operating System(Android Pie (9)) My Question or IssueWhen I press pause, the music automatically resumes after about 5 seconds.

  • Casual Listener
  • Plan Premium Country USA Device Motorola X4 (Android One) Operating System (Android Pie (9))   My Question or Issue When I press pause, the music automatically resumes after about 5 se...
  • dventer
  • Visitor
  • 885 Views
  • 4 replies
  • 2 likes
  • 885 Views
  • 4 replies
  • 2 likes

Superuser Contribution Custom playlist cover not showing up when sharing to social media

PlanPremiumCountryNorwayDeviceSamsung Galaxy S8/Microsoft Surface Pro 4Operating SystemAndroid Oreo 9.0 "Pie" /Windows 10 My Question or IssueI made some custom covers for several of my Spotify playlists in GIMP on the PC. I added them on my PC and c...

  • Newbie
  • Plan Premium Country Norway Device Samsung Galaxy S8/Microsoft Surface Pro 4 Operating System Android Oreo 9.0 "Pie" /Windows 10   My Question or Issue I made some custom covers f...
  • djsnnwkkd
  • Casual Listener
  • 17455 Views
  • 9 replies
  • 30 likes
  • 17455 Views
  • 9 replies
  • 30 likes

Superuser Contribution Canvas is not working

Canvas is not there in my app and also option for canvas is not there

  • Casual Listener
  • Canvas is not there in my app and also option for canvas is not there
  • balint94
  • Newbie
  • 354 Views
  • 1 replies
  • 4 likes
  • 354 Views
  • 1 replies
  • 4 likes

Superuser Contribution Spotify automatically plays sleep playlist at night

My phone automatically started playing "This is Deep Sleep Music Therapy" playlist at roughly 3am. I have no other people signed into my account. I heard this was a bixby or google clock thing, but i do not have bedtime settings or bixby routine sett...

  • Newbie
  • My phone automatically started playing "This is Deep Sleep Music Therapy" playlist at roughly 3am. I have no other people signed into my account. I heard this was a bixby or google clock thing, but i...
  • Alex
  • Spotify Legend
  • 563 Views
  • 1 replies
  • 0 likes
  • 563 Views
  • 1 replies
  • 0 likes

Shuffle only on Chromebook

PlanFreeCountryArgentinaDeviceSamsung Chromebook Plus v2Operating SystemChrome OS 78.0.3904.92 My Question or IssueFrom one day to the other, my Chromebook can only shuffle play with the free plan on the , same behavior as on phones. This wasn't happ...

  • Casual Listener
  • Plan Free Country Argentina Device Samsung Chromebook Plus v2 Operating System Chrome OS 78.0.3904.92   My Question or Issue From one day to the other, my Chromebook can only shuf...
  • ArianaGrandeButera
  • Visitor
  • 986 Views
  • 1 replies
  • 1 likes
  • 986 Views
  • 1 replies
  • 1 likes

Superuser Contribution Yet another reason Spotify is a terrible music service.

Downloaded songs gone, playlists not marked for download:I've read the Spotify Support response to this issue here:https://support.spotify.com/us/using_spotify/troubleshooting/listen-offline-troubleshooting/> Downloads unexpectedly removedTo put it s...

  • Music Fan
  • Downloaded songs gone, playlists not marked for download: I've read the Spotify Support response to this issue here: https://support.spotify.com/us/using_spotify/troubleshooting/listen-offline-trou...
  • EarHax
  • Music Fan
  • 8463 Views
  • 6 replies
  • 12 likes
  • App Development
    Downloaded music disappears
    Offline Content
  • 8463 Views
  • 6 replies
  • 12 likes

Superuser Contribution Continuous Problems With Queuing Playlist Folders On Mobile App

PlanPremiumCountryUnited States of AmericaDevicePixel 6aOperating SystemAndroid 13 (the most recent version) I am not asking for help on this issue, as I’ve already tried everything I possibly can for my issues months before, and have been repeating ...

  • Regular
  • Plan Premium Country United States of America Device Pixel 6a Operating System Android 13 (the most recent version)   I am not asking for help on this issue, as I’ve already tried every...
  • AlejaR
  • Moderator
  • 287 Views
  • 3 replies
  • 0 likes
  • bug report
  • 287 Views
  • 3 replies
  • 0 likes

Superuser Contribution Change default player.

PlanPremiumCountryUnited States DeviceSamsung Galaxy 10Operating SystemAndroid 12My Question or IssueWhen I try to play an mp3 file on my phone it opens spotify without giving me any other application option (I tried the "open with" option but it ope...

  • Newbie
  • Plan Premium Country United States  Device Samsung Galaxy 10 Operating System Android 12 My Question or Issue When I try to play an mp3 file on my phone it opens spotify without giving ...
  • Lyubka
  • Moderator
  • 342 Views
  • 1 replies
  • 0 likes
  • default player
    LocalFiles
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't like/unlike songs or pin/unpin playlists

PlanPremium family planCountryUSADeviceLG L455DLOperating SystemAndroid 9 My Question or IssueI can't like or unlike any songs. I also can't pin or unpin playlists.I have tried doing a clean uninstall, resetting my phone, logging out of all devices, ...

  • Regular
  • Plan Premium family plan Country USA Device LG L455DL Operating System Android 9   My Question or Issue I can't like or unlike any songs. I also can't pin or unpin playlists. I have t...
  • MihailY
  • Moderator
  • 1947 Views
  • 12 replies
  • 0 likes
  • 1947 Views
  • 12 replies
  • 0 likes

Superuser Contribution Music stops playing after other sound is played

PlanPremiumCountryGermanyDeviceXiaomi Redmi 9 Note ProOperating SystemAndroid 11 My Question or IssueMusic stops playing after another sound is played on my phone. After the song just played ends, the music stops and cannot be turned on again. In the...

  • Regular
  • Plan Premium Country Germany Device Xiaomi Redmi 9 Note Pro Operating System Android 11   My Question or Issue Music stops playing after another sound is played on my phone. After the ...
  • Joan
  • Moderator
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs are no longer downloading

PlanPremium DuoCountryCanadaDeviceSamsung Galaxy S20+ 5GOperating SystemAndroid 13Spotify Version8.7.90.544 My Question or IssueSongs stop downloading after a certain amount of downloads. Next to the "heart" icon, the download shows a perpetually swi...

  • Newbie
  • Plan Premium Duo Country Canada Device Samsung Galaxy S20+ 5G Operating System Android 13 Spotify Version 8.7.90.544   My Question or Issue Songs stop downloading after a certain amo...
  • OscarDC
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing music as soon as I hear turn off the screen

PlanPremiumCountryGermanyDeviceSamsung Galaxy S20 FEOperating SystemAndroid 12 My Question or Issue as soon as I lock my screen Spotify stops playing music. It doesn't happen immediately though. First it starts stuttering for like 5 seconds and then ...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy S20 FE Operating System Android 12   My Question or Issue   as soon as I lock my screen Spotify stops playing music. It doesn't...
  • Lyubka
  • Moderator
  • 173 Views
  • 1 replies
  • 1 likes
  • 173 Views
  • 1 replies
  • 1 likes

Superuser Contribution Certain podcasts keep stopping and starting and are unplayable

PlanPremiumCountry Thailand DeviceXiaomi A1 Operating SystemAndroid 9 My Question or IssueSpotify works fine when it comes to playing music, but when I listen to the podcast by Hospital Records, I press play and then it stops, starts, stops, starts a...

  • Casual Listener
  • Plan Premium Country  Thailand   Device Xiaomi A1  Operating System Android 9   My Question or Issue Spotify works fine when it comes to playing music, but when I liste...
  • NickiD
  • Casual Listener
  • 1810 Views
  • 2 replies
  • 0 likes
  • hospital records
    Podcasts
    podcasts not playing
  • 1810 Views
  • 2 replies
  • 0 likes

Solved!! Local files not working after reinstall.

Android Reinstalled spotify to try and fix another issue and no local mp3 files are no longer detected or playing. Local files folder is empty but the files are definitly there on my file explorer and marked as audio. Also didnt detect the system aui...

  • Casual Listener
  • Android   Reinstalled spotify to try and fix another issue and no local mp3 files are no longer detected or playing.  Local files folder is empty but the files are definitly there on my f...
  • flanker15
  • Casual Listener
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Status bar weird color after latest update & UI issues

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium DuoCountryIsraelDeviceGoogle Pixel 7Operating SystemAndroid 13 (with latest December update) My Question or IssueAfter t...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Duo Country Israel Device Google Pixel 7 Ope...
  • AlejaR
  • Moderator
  • 478 Views
  • 1 replies
  • 1 likes
  • Android
    Issues
    Pixel 7
    UI
  • 478 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Unplayable or unavailable songs

How come some songs are unplayable or grayed out.... on a playlist or album after add it to my LibraryPlanPremiumCountryU.S.Device: Android Samsung Galaxy S10e Operating System My Question or IssueHow come some songs are unplayable or grayed out (una...

  • Casual Listener
  • How come some songs are unplayable or grayed out.... on a playlist or album after add it to my Library Plan Premium Country U.S. Device: Android  Samsung Galaxy S10e   Operating Sys...
  • Dian
  • Spotify Legend
  • 7648 Views
  • 8 replies
  • 0 likes
  • Unavailable songs
    Unplayable songs
  • 7648 Views
  • 8 replies
  • 0 likes

Superuser Contribution Text in lockscreen widget is black

Plan : DuoFree/Premium : PremiumCountry : Canada DeviceSamsung Galaxy S21 Ultra Operating SystemOne UI 5.0Android 13 After the newest update of One UI the text in the lockscreen widget is black, making it almost illegible if your screen isn't a contr...

  • Newbie
  • Plan : Duo Free/Premium : Premium Country : Canada   Device Samsung Galaxy S21 Ultra   Operating System One UI 5.0 Android 13   After the newest update of One UI the te...
  • MihailY
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! How to stop Spotify from opening upon smartphone reboot?

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10eOperating SystemAndroid 12 My Question or IssueDear all! I am new to this forum and I have a question.Whenever I reboot my smartphone Spotify starts with the last song/playlist/... active (see attache...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy S10e Operating System Android 12   My Question or Issue Dear all!   I am new to this forum and I have a question. ...
  • Amayy
  • Spotify Star
  • 583 Views
  • 3 replies
  • 0 likes
  • 583 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bug: Podcasts vanish when sorting by "recently updated"

PlanPremiumCountryUSDeviceGoogle Pixel 5Operating SystemAndroid 13Spotify Version8.7.88.496 My Question or IssueI updated my app yesterday for the first time in a while, and now it is misbehaving. When I go to Library/Podcasts & Shows, I see all the ...

  • Casual Listener
  • Plan Premium Country US Device Google Pixel 5 Operating System Android 13 Spotify Version 8.7.88.496   My Question or Issue I updated my app yesterday for the first time in a while, ...
  • Joan
  • Moderator
  • 175 Views
  • 3 replies
  • 0 likes
  • 175 Views
  • 3 replies
  • 0 likes