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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 28155 Views
  • 59 replies
  • 23 likes
  • 28155 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870544 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870544 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24780 Views
  • 3 replies
  • 0 likes
  • 24780 Views
  • 3 replies
  • 0 likes

A Video pertaining the app glitches I have to deal with

I have made thread after thread after thread after thread, explaining my issues, telling you people, the problems I experience. But all you people do is treat me like "You are technologically illiterate and can't even operate a rotary phone if given ...

  • Roadie
  •   I have made thread after thread after thread after thread, explaining my issues, telling you people, the problems I experience. But all you people do is treat me like "You are technologically...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Javascrip

No puedo obtener el premium ya que me pide activar el javascrip. El cual ya esta activado en mis buscadores

  • Newbie
  • No puedo obtener el premium ya que me pide activar el javascrip. El cual ya esta activado en mis buscadores
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

finding a song

Hello there. Really need help! Looking for "Jon Bellion- Woke the f**k up" but it's not showing. His other songs do but not that one. Someone I met in the states said they found the same song straight away but my searches have come up empty! Please h...

  • Casual Listener
  • Hello there. Really need help! Looking for "Jon Bellion- Woke the f**k up" but it's not showing. His other songs do but not that one. Someone I met in the states said they found the same song straigh...
  • user-removed
  • Not applicable
  • 438 Views
  • 1 replies
  • 0 likes
  • finding
    finding new music
  • 438 Views
  • 1 replies
  • 0 likes

Spotify crashing after 3-5 seconds [OnePlus X]

Hey everyone, I have a big issue with my spotify app at the moment on my OnePlus X. Brief description of the issue: Spotify crashes after around 5 seconds every time.Steps to reproduce the issue:Launch spotifyWait 5 secondsSpotify returns to home-scr...

  • Casual Listener
  • Hey everyone,   I have a big issue with my spotify app at the moment on my OnePlus X.   Brief description of the issue: Spotify crashes after around 5 seconds every time. Steps to repr...
  • Jon_UK
  • Roadie
  • 1627 Views
  • 11 replies
  • 0 likes
  • 1627 Views
  • 11 replies
  • 0 likes

Spotify music continues to play during calls .

This is driving me insane . Reinstalled several but still problem existing. As I work as an independant taxi driver I get 30/40 calls a day and music running while on calls is a definite No No . It's now totally unusable in car .

  • Regular
  • This is driving me insane . Reinstalled several but still problem existing. As I work as an independant taxi driver I get 30/40 calls a day and music running while on calls is a definite No No . It's...
  • saboteur_
  • Music Fan
  • 239 Views
  • 1 replies
  • 2 likes
  • 239 Views
  • 1 replies
  • 2 likes

Connection Issues

Spotify was running ok yesterday, but when I try to use it with 3G, it just keep telling me no internet connection and 'you're offline' (it runs fine with Wifi) I already tried to clear data and cache, reinstall, restart my phone, and also re-log in ...

  • Newbie
  • Spotify was running ok yesterday, but when I try to use it with 3G, it just keep telling me no internet connection and 'you're offline' (it runs fine with Wifi)  I already tried to clear data a...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Pay for Spotify, still getting ads

Is anyone else getting push notifcations from Spotify even though they opted out? I've gotten a few lately with the latest stating I can get 3 free months for up to 4 family memebers. As a PAYING CUSTOMER stop with the freaking ads/notifications as s...

  • Casual Listener
  • Is anyone else getting push notifcations from Spotify even though they opted out?  I've gotten a few lately with the latest stating I can get 3 free months for up to 4 family memebers. As a PAYI...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Delete

How do I delete someone who can use my account? I've logged out everywhere but they keep listening to it after I log back in. I changed my password. And there pic is on the top right I guess on facebook.

  • Newbie
  • How do I delete someone who can use my account? I've logged out everywhere but they keep listening to it after I log back in. I changed my password. And there pic is on the top right I guess on faceb...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Nexus 6P audio interruption

I just went from a Oneplus One, which did audio ducking properly - however the Nexus 6P doesn't, it fully interrupts the sound every time, even clicking a 'Like' on FB. I have no settings I've been able to find, and I want the ducking on notification...

  • Newbie
  • I just went from a Oneplus One, which did audio ducking properly - however the Nexus 6P doesn't, it fully interrupts the sound every time, even clicking a 'Like' on FB. I have no settings I've been a...
  • 529 Views
  • 0 replies
  • 0 likes
  • Audio ducking
    Nexus 6p
  • 529 Views
  • 0 replies
  • 0 likes

Solved!! Login issues

Just got a Galaxy S6 and downloaded the app for my phone. Tries logging in with my username and password and it says I have created an account already, which is obvious since I am trying to log in. Tried logging in using my Facebook credentials and i...

  • Casual Listener
  • Just got a Galaxy S6 and downloaded the app for my phone. Tries logging in with my username and password and it says I have created an account already, which is obvious since I am trying to log in. T...
  • Ihavens86
  • Casual Listener
  • 716 Views
  • 7 replies
  • 0 likes
  • 716 Views
  • 7 replies
  • 0 likes

spotify connect

Tengo spotify premium y no me aparece la opcion de CONNECT AVAILABLE para enlazar la musica desde mis dispositivo samsung galaxy s6 a mi samsung smart tv

  • Newbie
  • Tengo spotify premium y no me aparece la opcion de CONNECT AVAILABLE para enlazar la musica desde mis dispositivo samsung galaxy s6 a mi samsung smart tv
  • driveflanger
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Como cambiar el destino de las canciones descargadas

Buenas Tardes, escribo para ver si alguien me puede ayudar.Descargo las canciones de mi lista de reproduccion para poder escucharlas en modo offline, pero me las guarda en la memoria interna del android, que no es muy grande. Me gustaria saber como c...

  • Newbie
  • Buenas Tardes, escribo para ver si alguien me puede ayudar. Descargo las canciones de mi lista de reproduccion para poder escucharlas en modo offline, pero me las guarda en la memoria interna del an...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Spotify Connect and Bluesound Node

Hi, I am using a Bluesound Node network player, which supports Spotify Connect. Until recently the two were playing nicely together. But recently, I started having connection problems. The Spotify app will not connect to the Bluesound or commands fro...

  • Newbie
  • Hi,   I am using a Bluesound Node network player, which supports Spotify Connect. Until recently the two were playing nicely together. But recently, I started having connection problems. The S...
  • JBr1
  • Casual Listener
  • 1004 Views
  • 2 replies
  • 1 likes
  • 1004 Views
  • 2 replies
  • 1 likes

Can't search

I just joined and became a Premium member. I want to get started and search for a song and can't find how. I hit the 3 bars and got a general menu, but no search. Please help!!Thanks

  • Newbie
  • I just joined and became a Premium member. I want to get started and search for a song and can't find how. I hit the 3 bars and got a general menu, but no search. Please help!! Thanks
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Marshmallow SD card issues

HiAm using Sony's Marshmallow (concept) on my Xperia Z3.Everything works well except spotify. As others have reported, it is not possible to download to the SD card, even using the usual tips and tricks like reinstalling and clearing cache.(would lov...

  • Casual Listener
  •     Hi Am using Sony's Marshmallow (concept) on my Xperia Z3. Everything works well except spotify.   As others have reported, it is not possible to download to the SD card, even...
  • rafaelc0sta
  • Casual Listener
  • 2269 Views
  • 3 replies
  • 2 likes
  • 2269 Views
  • 3 replies
  • 2 likes

Spotify disconnects from Bluetooth

After 5 or 6 songs Spotify disconnects. My other music apps work fine. Is there a solution to this issue.

  • Casual Listener
  • After 5 or 6 songs Spotify disconnects.   My other music apps work fine.  Is there a solution to this issue. 
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

"Something went wrong"

OnePlus One, 5.1.1. Every time I try to use search, or browse to an artist or album from my Now Playing I'm given a "Sorry, something went wrong" or "Ooops, something went wrong" message. Is anyone else having this problem? Very frustrating, since I'...

  • Gig Goer
  • OnePlus One, 5.1.1.   Every time I try to use search, or browse to an artist or album from my Now Playing I'm given a "Sorry, something went wrong" or "Ooops, something went wrong" message. &...
  • 363 Views
  • 0 replies
  • 0 likes
  • 363 Views
  • 0 replies
  • 0 likes

Offline Mode - Spotify forgets what track I was up to in my shuffle, forces re-shuffle.

Hi, I've been a Premium user for about 3 months now and I mainly use Spotify at work on my phone in Offline Mode. I like to shuffle all of my playlists and ideally I only want to do that about maybe twice a week max as they are large and I want varie...

  • Regular
  • Hi,   I've been a Premium user for about 3 months now and I mainly use Spotify at work on my phone in Offline Mode. I like to shuffle all of my playlists and ideally I only want to do that abo...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Downloaded files are missing, or not?

Hi everyone, recently I had a massive problem (we're talking about proper 1st world issues here) with my spotify on android. few days ago all of my downloaded playlists appeared to need to download all my songs again (the ✓ is grey) which means they ...

  • Newbie
  • Hi everyone,   recently I had a massive problem (we're talking about proper 1st world issues here) with my spotify on android.   few days ago all of my downloaded playlists appeared to ...
  • Rwjensn
  • Newbie
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Is there anyway to save music to the sd card without deleting all my playlists?

Hey i spent countless hours making playlists and saving albums (not on the phone, but stricktly for the online mode.) never tried the offline mode, but now im going on vacation and would like to save some music for the offline mode. I tried moving so...

  • Casual Listener
  • Hey i spent countless hours making playlists and saving albums (not on the phone, but stricktly for the online mode.) never tried the offline mode, but now im going on vacation and would like to save...
  • emrethesorcerer
  • Regular
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes