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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 28191 Views
  • 59 replies
  • 23 likes
  • 28191 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870566 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870566 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24785 Views
  • 3 replies
  • 0 likes
  • 24785 Views
  • 3 replies
  • 0 likes

Solved!! Spotify will NOT detect my WiFi

This is so frustrating, I don't know if you all are working on the program or not but I have NOT been able to use my Spotify application due to the fact that it will not detect my WiFi. It is not my WiFi's fault, all other applications detect it. It ...

  • Music Fan
  • This is so frustrating, I don't know if you all are working on the program or not but I have NOT been able to use my Spotify application due to the fact that it will not detect my WiFi. It is not my ...
  • user-removed
  • Not applicable
  • 21708 Views
  • 13 replies
  • 0 likes
  • 21708 Views
  • 13 replies
  • 0 likes

Local Files Won't Show in Mobile Playlist

Okay: 1. I recently purchased an new album that is not on spotify. 2. I uploaded this album to Spotify on my latop, and it plays well there and is usable. 3. I went to play the album on my android phone and I can see the playlist which says it has th...

  • Newbie
  • Okay:   1. I recently purchased an new album that is not on spotify. 2. I uploaded this album to Spotify on my latop, and it plays well there and is usable. 3. I went to play the album o...
  • mike02x2
  • Casual Listener
  • 3938 Views
  • 5 replies
  • 2 likes
  • Android
    Help
    local files
  • 3938 Views
  • 5 replies
  • 2 likes

download music in an external usb drive (android)

how can i download the music in an external usb drive and play offline?thanks

  • Newbie
  • how can i download the music in an external usb drive and play offline? thanks  
  • Daniel
  • Community Legend
  • 740 Views
  • 1 replies
  • 0 likes
  • 740 Views
  • 1 replies
  • 0 likes

Solved!! Songs stuttering with weird noise

This problem is driving me crazy, I could use some help When using Spotify on my Android Phone (LG G3) playback suffers random stuttering that sounds like digital noise (I don't know what to call it) for a brief moment, like if the file was corrupted...

  • Regular
  • This problem is driving me crazy, I could use some help    When using Spotify on my Android Phone (LG G3) playback suffers random stuttering that sounds like digital noise (I do...
  • blaszergling
  • Regular
  • 6005 Views
  • 2 replies
  • 0 likes
  • 6005 Views
  • 2 replies
  • 0 likes

Online in home wifi

hy guys, When I connect to the home wifi my premium account doesn't get any internet connection. does anyone know what I have to do? My brother has the same account on his phone but his is always able to connect. When I use the mobile data, the accou...

  • Newbie
  • hy guys,   When I connect to the home wifi my premium account doesn't get any internet connection. does anyone know what I have to do? My brother has the same account on his phone but his is a...
  • Daniel
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

I followed the instructions on how to store music to SD card, only its not storing. HELP!??

I've followed the instructions in the help section and I still can't get my offline music to store to SD card. Please advise.. I have MotoE on Verizon with 32 gig open SD card.

  • Newbie
  • I've followed the instructions in the help section and I still can't get my offline music to store to SD card. Please advise.. I have MotoE on Verizon with 32 gig open SD card.
  • Daniel
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Kitkat default Storage analyser treats cache on external SD card as Internal Storage

Hi, I know that Spotify saves offline music to my SD Card, using external file managers the cache is correctly detected in external SD, however the kitkat default storage analyser reports cache to be stored as internal file storage. I have tested thi...

  • Music Fan
  • Hi, I know that Spotify saves offline music to my SD Card, using external file managers the cache is correctly detected in external SD, however the kitkat default storage analyser reports cache to be...
  • Daniel
  • Community Legend
  • 408 Views
  • 4 replies
  • 0 likes
  • 408 Views
  • 4 replies
  • 0 likes

Solved!! DSP Manager fails on certain artists (weird!)

Dear all I use Cyanogenmod 12 on my Samsung Galaxy Note 3. DSP manager never failed me yet, but now I am trying to listen to Arms and Sleepers - Swim and if I stream the audio, DSP manager works fine. But if I download the album and then play it, DSP...

  • Casual Listener
  • Dear all   I use Cyanogenmod 12 on my Samsung Galaxy Note 3. DSP manager never failed me yet, but now I am trying to listen to Arms and Sleepers - Swim and if I stream the audio, DSP manager w...
  • meanrat
  • Casual Listener
  • 778 Views
  • 4 replies
  • 0 likes
  • 778 Views
  • 4 replies
  • 0 likes

Samsung Galaxy S6 - Spotify stuck at logging in screen.

It won't work for any account I try logging into. Even if I'm not connected to the internet or anything it still just stays stuck at logging in. I've tried:-clearing data/cache, force stopping and uninstalling, resetting my phone and then reinstallin...

  • Casual Listener
  • It won't work for any account I try logging into. Even if I'm not connected to the internet or anything it still just stays stuck at logging in.   I've tried: -clearing data/cache, force stop...
  • Daniel
  • Community Legend
  • 505 Views
  • 3 replies
  • 0 likes
  • 505 Views
  • 3 replies
  • 0 likes

Changed fine - no account

Had to change my broken s6. Replacement done has no details of my account or playlist so or previously played music. What do I do?

  • Visitor
  • Had to change my broken s6. Replacement done has no details of my account or playlist so or previously played music. What do I do?
  • Daniel
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Spotify is constantly crashing when using other apps in parallel on Android

HelloIt's quite frustrating to use Spotify. When i have it running in the background and switch to Chrome, or really any other app, it happens very often, that Spotify crashes. With that, I mean, that music stops and I have to start it again.What can...

  • Casual Listener
  • Hello It's quite frustrating to use Spotify. When i have it running in the background and switch to Chrome, or really any other app, it happens very often, that Spotify crashes. With that, I mean,...
  • Daniel
  • Community Legend
  • 1177 Views
  • 3 replies
  • 0 likes
  • 1177 Views
  • 3 replies
  • 0 likes

[Android] Local Files doesn't exist

Hello,I followed the instructions on how to find Local Files from my phone, and the playlist titled 'Local Files' does not appear at all.To reproduce the issue: click the menu button-->your music-->playlistsLook for 'Local Files'I have scanned all An...

  • Newbie
  • Hello, I followed the instructions on how to find Local Files from my phone, and the playlist titled 'Local Files' does not appear at all. To reproduce the issue: click the menu button-->you...
  • Daniel
  • Community Legend
  • 278 Views
  • 2 replies
  • 0 likes
  • 278 Views
  • 2 replies
  • 0 likes

Re: Howto: Recover your own playlist(s)

No, I want to know how to get Spotify on screen. There must be some correct way. I haven't lost any playlists, obvious from my Android, and what I was playing before I came on to the Community was Discover Weekly. All there.

  • Casual Listener
  •   No, I want to know how to get Spotify on screen.  There must be some correct way.   I haven't lost any playlists, obvious from my Android, and what I was playing before I came on ...
  • Daniel
  • Community Legend
  • 2171 Views
  • 1 replies
  • 0 likes
  • 2171 Views
  • 1 replies
  • 0 likes

Can't go online if using wifi

Hey there, I got a premium account and I log in via facebook. I got a htc mini 2. My problem is that when I'm at home I can not go online while my wifi is turned on. I can go online when I use my mobile date though. Anyone has had the same problem an...

  • Newbie
  • Hey there, I got a premium account and I log in via facebook. I got a htc mini 2. My problem is that when I'm at home I can not go online while my wifi is turned on. I can go online when I use my mob...
  • Daniel
  • Community Legend
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Can't access my account or play please help

Various issues. First told me had 2 acc. So got into the right one then said offline won't play and to reinstall. I did and not can't get in this time so try reset password says link not valid. Shows offline even when. Connected to WiFi. Can't find a...

  • Visitor
  • Various issues. First told me had 2 acc. So got into the right one then said offline won't play and to reinstall. I did and not can't get in this time so try reset password says link not valid. Shows...
  • Daniel
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • Spotify
  • 298 Views
  • 1 replies
  • 0 likes

Sperrbildschirm

Ich habe ständig den letzten Interpreten in meinem Sperrbildschirm. Spotify ist komplett beendet. Wie kann das abgestellt werden? ?

  • Newbie
  • Ich habe ständig den letzten Interpreten in meinem Sperrbildschirm. Spotify ist komplett beendet. Wie kann das abgestellt werden? ?
  • Daniel
  • Community Legend
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Changed fone - lost account

HiI dropped my new S6 fone and had to get a replacement. My replacement wont recognise that I have a premium account and so has none of my saved playlists or tunes. Any ideas what I need to do next?

  • Visitor
  • Hi I dropped my new S6 fone and had to get a replacement.  My replacement wont recognise that I have a premium account and so has none of my saved playlists or tunes.  Any ideas what I nee...
  • driveflanger
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

[Android][Other] Android Auto polish

As a new user to Android Auto, I'm a bit disappointed with a few things the Spotify app is missing. I'm unable to see all of my playlists, only the top 10 or soI'm unable to see any track lists in a playlist to find a song (though Spotify on CarPlay ...

  • Newbie
  • As a new user to Android Auto, I'm a bit disappointed with a few things the Spotify app is missing.   I'm unable to see all of my playlists, only the top 10 or so I'm unable to see any track...
  • Nolegrl88
  • Roadie
  • 939 Views
  • 3 replies
  • 0 likes
  • Android
    Other
  • 939 Views
  • 3 replies
  • 0 likes

Android Auto Issue

Hello,I'm using Android Auto. Spotify works wonderfully, but I am having issues displaying all of my playlists. It only shows a preselected number. Is there anyway to rectify this? Mark H

  • Newbie
  • Hello, I'm using Android Auto. Spotify works wonderfully, but I am having issues displaying all of my playlists. It only shows a preselected number. Is there anyway to rectify this?   Mark H
  • Nolegrl88
  • Roadie
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Solved!! Can't pick songs on mobile app anymore

I just started using spotify last week. I also got the mobile app at the same time. I have a galaxy s2 epic 4g. Last night got on the app to listen to something after about a day of not being on and there were "changes." I can no longer pick a song o...

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  • Casual Listener
  • I just started using spotify last week. I also got the mobile app at the same time. I have a galaxy s2 epic 4g. Last night got on the app to listen to something after about a day of not being on and ...
  • nazishibraheem
  • Newbie
  • 13021 Views
  • 11 replies
  • 0 likes
  • 13021 Views
  • 11 replies
  • 0 likes