Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27653 Views
  • 59 replies
  • 23 likes
  • 27653 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870354 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870354 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24731 Views
  • 3 replies
  • 0 likes
  • 24731 Views
  • 3 replies
  • 0 likes

Samsung S5 connection issue

Spotify works fine on the Samsung S5 when in WIFi but it says no connection when connected to 3G. Anyone with the same issue or a possible solution? Others phones work just fine but 2 samsung S5 just can't connect.Thanks!

  • Casual Listener
  • Spotify works fine on the Samsung S5 when in WIFi but it says no connection when connected to 3G. Anyone with the same issue or a possible solution? Others phones work just fine but 2 samsung S5 just...
  • mauriciolondoo
  • Casual Listener
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

Random stuttering

OK so for the last few versions I've been getting a random stutter on mobile whether I'm using online or offline mode, tried fresh install of Android fresh install of Spotify, nothing seems to be helping, anyone else experiencing something similar kn...

  • Casual Listener
  • OK so for the last few versions I've been getting a random stutter on mobile whether I'm using online or offline mode, tried fresh install of Android fresh install of Spotify, nothing seems to be hel...
  • Jordi
  • Community Legend
  • 387 Views
  • 3 replies
  • 0 likes
  • 387 Views
  • 3 replies
  • 0 likes

songs missing from album

Hi, I was trying to listen to an album - Dustwalker by Fen, which says it has 7 songs, but when I go to listen to it, there are only 4Any idea what I'm doing wrong?Thanks

  • Newbie
  • Hi, I was trying to listen to an album - Dustwalker by Fen, which says it has 7 songs, but when I go to listen to it, there are only 4 Any idea what I'm doing wrong? Thanks
  • dinomight
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Solved!! How can I search a song in my playlist?

Hi Guys, I got a heavy playlist with 9.950 songs (limit is 10.000 -.-) and I can't search in it for songs, albums or artists you can imagen how annoing this is. I got this problem since I updated the latest Spotify version, previously it worked with ...

  • Casual Listener
  • Hi Guys,   I got a heavy playlist with 9.950 songs (limit is 10.000 -.-) and I can't search in it for songs, albums or artists you can imagen how annoing this is. I got this problem since...
  • xWh1t3
  • Casual Listener
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Getting "Failed signing in spotify" error constantly

My phone CONSTANTLY gives me a notification at the bottom of the screen that says "Failed signing in spotify. User needs premium subscription." I both have a premium subscription and have the app signed into my account on the phone. Any guesses? It s...

  • Newbie
  • My phone CONSTANTLY gives me a notification at the bottom of the screen that says "Failed signing in spotify. User needs premium subscription." I both have a premium subscription and have the app sig...
  • Daniel
  • Community Legend
  • 167 Views
  • 2 replies
  • 0 likes
  • 167 Views
  • 2 replies
  • 0 likes

No Local Files on Android?? Why would i use Spotify???

I have a Samsung Galaxy S4 & none of my Local Files will transfer from my PC (at work) or my Mac (at home). They show up greyed if they are on a playlist, but that's it. They won't play at all on Spotify, but will play with my Android Music Player. I...

  • Visitor
  •  I have a Samsung Galaxy S4 & none of my Local Files will transfer from my PC (at work) or my Mac (at home).  They show up greyed if they are on a playlist, but that's it.  They wo...
  • user-removed
  • Not applicable
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Playlists doesnt update anymore at cell phone

My playlists created in PC doesnt update more at cell phone, before works fine. S5 - Lollipop Thank you for any help

  • Casual Listener
  • My playlists created in PC doesnt update more at cell phone, before works fine.   S5 - Lollipop   Thank you for any help
  • Ilm10
  • Casual Listener
  • 164 Views
  • 2 replies
  • 0 likes
  • 164 Views
  • 2 replies
  • 0 likes

Solved!! Will Spotify eat up my data at all if I listen to songs offline?

I am joining the gym and am considering Spotify. I will need to be going almost every day and will be averaging about 2-3 hours per day using Spotify. I read the following statement from Spotify and had questions: "You can sync a maximum of 3,333 son...

  • Newbie
  • I am joining the gym and am considering Spotify.  I will need to be going almost every day and will be averaging about 2-3 hours per day using Spotify.   I read the following statement fr...
  • Daniel
  • Community Legend
  • 4795 Views
  • 2 replies
  • 0 likes
  • 4795 Views
  • 2 replies
  • 0 likes

Solved!! Deploying to Jordan; intend on using offline feature, but gone longer than 30 days

Hi All, The short and simple of the matter is this; I use Spotify Premium pretty much for all my music requirements. I used to have a lot of saved music, however I am a big fan of spotify and solely use that now. My question however is this; I'm depl...

  • Casual Listener
  • Hi All,   The short and simple of the matter is this;  I use Spotify Premium pretty much for all my music requirements. I used to have a lot of saved music, however I am a big fan of ...
  • Daniel
  • Community Legend
  • 1152 Views
  • 5 replies
  • 0 likes
  • 1152 Views
  • 5 replies
  • 0 likes

Shuffle not staying on

I'm finding that if I exit Spotify and re-enter, it doesn't remember my previous settings. Because of this, my music won't stay on "shuffle" when I start playing music again after taking a break. It's getting annoying to manually remember to press th...

  • Newbie
  • I'm finding that if I exit Spotify and re-enter, it doesn't remember my previous settings. Because of this, my music won't stay on "shuffle" when I start playing music again after taking a break. It'...
  • 505 Views
  • 0 replies
  • 0 likes
  • 505 Views
  • 0 replies
  • 0 likes

High frequency buzzing noises on Htc One S

Hey,I used to listen music with spotify on my HTC. But recently I have problems playing songs because there is a really annoying high frequency buzzing noise. It doesn't matter which song it is. I already reinstalled spotify and also changed the stre...

  • Newbie
  • Hey, I used to listen music with spotify on my HTC. But recently I have problems playing songs because there is a really annoying high frequency buzzing noise. It doesn't matter which song it is. I ...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

I know I should just be quiet, but curiosity killed the cat!

I have the Spotify free version and I haven't heard any ads for a few days. Is that part of the issue they're having? I know I should just enjoy it but it's tripping me out.

  • Casual Listener
  • I have the Spotify free version and I haven't heard any ads for a few days. Is that part of the issue they're having? I know I should just enjoy it but it's tripping me out.
  • Daniel
  • Community Legend
  • 573 Views
  • 9 replies
  • 0 likes
  • 573 Views
  • 9 replies
  • 0 likes

premium

Paying for premium but only have access to free,Second time this month it's happened, erased and redownloaded app no luck, and no response from spotify!!!

  • Newbie
  • Paying for premium but only have access to free, Second time this month it's happened, erased and redownloaded app no luck, and no response from spotify!!!
  • Daniel
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • upset
  • 304 Views
  • 1 replies
  • 0 likes

alphanumeric order in android version is different from order in desktop version

If I sort a playlist by song title on the desktop version, and I sort the same playlist by song title on the android version, the resulting order is not exactly the same on both. For example, it seems that special characters, like parentheses and the...

  • Casual Listener
  • If I sort a playlist by song title on the desktop version, and I sort the same playlist by song title on the android version, the resulting order is not exactly the same on both. For example, it seem...
  • str876
  • Casual Listener
  • 438 Views
  • 2 replies
  • 0 likes
  • 438 Views
  • 2 replies
  • 0 likes

TRUE shuffle play

I would like to know if there's a way of enabling TRUE shuffle play in Spotify. Whether it's on Android, Windows or Blackberry, if you enable random play, Spotify will ALWAYS play the most listened songs in your playlist, rather than selecting any ra...

  • Newbie
  • I would like to know if there's a way of enabling TRUE shuffle play in Spotify. Whether it's on Android, Windows or Blackberry, if you enable random play, Spotify will ALWAYS play the most liste...
  • dinomight
  • Spotify Star
  • 1178 Views
  • 1 replies
  • 0 likes
  • 1178 Views
  • 1 replies
  • 0 likes

Gapless playback

The Allow Gapless Playback option is not saving on the Android app. Every time I re-open Spotify the setting is disabled.

  • Visitor
  • The Allow Gapless Playback option is not saving on the Android app.   Every time I re-open Spotify the setting is disabled.
  • fromthe901
  • Regular
  • 752 Views
  • 3 replies
  • 0 likes
  • 752 Views
  • 3 replies
  • 0 likes

Connect for Computers does not work properly with HTC One.

I have the latest versions of Spotify on my HTC One and my Dell laptop. However, if I switch from my laptop to my phone, it won't work again on my laptop - i.e. it won't switch back to the laptop. It says it is playing on the phone and when I go to t...

  • Casual Listener
  • I have the latest versions of Spotify on my HTC One and my Dell laptop.  However, if I switch from my laptop to my phone, it won't work again on my laptop - i.e. it won't switch back to the lapt...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

customizing playlists

How do I customize a playlist and moves tracks around to play in the order I want them to play in?

  • Newbie
  • How do I customize a playlist and moves tracks around to play in the order I want them to play in?
  • Daniel
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! Is there a way to have a playlist available offline on one device and not a second?

Pretty much all in the title.I have a second andriod device I'd like to use to store offline playlists, however I would like to keep spotify on my main android device and laptop but without the offline playlists saved to the HDD.Just wondering if it'...

  • Newbie
  • Pretty much all in the title. I have a second andriod device I'd like to use to store offline playlists, however I would like to keep spotify on my main android device and laptop but without the off...
  • Daniel
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

My Premium Account get hacked

Hello, my Account was hacked by another user. What can i do against this?

  • Newbie
  • Hello,   my Account was hacked by another user. What can i do against this?  
  • MattSuda
  • Spotify Star
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes