Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27336 Views
  • 59 replies
  • 23 likes
  • 27336 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870188 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870188 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24692 Views
  • 3 replies
  • 0 likes
  • 24692 Views
  • 3 replies
  • 0 likes

Solved!! Downloading Playlists created by Spotify

HiI enjoy the ready made play lists. I am running android. As an example I will click "browse" then "mood" and then "chillax"How can I make this "Chillax" Playlists available for offline listening. The only way I can see how to do it, is to individua...

  • Casual Listener
  • Hi I enjoy the ready made play lists. I am running android. As an example I will click "browse" then "mood" and then "chillax" How can I make this "Chillax" Playlists available for offline list...
  • ctu11
  • Casual Listener
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes

Spotify crashing/won't even load

I'm over this. Downloaded Spotify in galaxy S5 and it doesn't even load. Just keeps failing to start. I pay monthly so now I'm going to cancel my account and use someone else

  • Newbie
  • I'm over this. Downloaded Spotify in galaxy S5 and it doesn't even load. Just keeps failing to start. I pay monthly so now I'm going to cancel my account and use someone else
  • MichaelW
  • Community Legend
  • 723 Views
  • 1 replies
  • 0 likes
  • Windows
  • 723 Views
  • 1 replies
  • 0 likes

Premium deleted my songs

I have had premium for about 4 or 5 monnths now, and have been VERY happy. HOWEVER, I recently was listening in offline mode because I was in the woods and there was no service, and something exteremely problematic occurred. ALL of my 3,000 or so son...

  • Visitor
  • I have had premium for about 4 or 5 monnths now, and have been VERY happy. HOWEVER, I recently was listening in offline mode because I was in the woods and there was no service, and something exterem...
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

All my music is gone, including downloaded

After today's update, all the albums and artists saved to my music are gone, including anything downloaded. I can see them on spotify on my macbook pro but they are not on my phone app. My phone app info for spotify still says there are gigs of data ...

  • Newbie
  • After today's update, all the albums and artists saved to my music are gone, including anything downloaded. I can see them on spotify on my macbook pro but they are not on my phone app. My phone app ...
  • mmiklos86
  • Casual Listener
  • 1916 Views
  • 5 replies
  • 0 likes
  • 1916 Views
  • 5 replies
  • 0 likes

Spotify crashes on my samsung GS5. it wont even load.

Can someone help me figure out why spotify will not work at all. I have erased all traces of spotify on my phone and SD card, re installed but still same issue...... I'm at a loss!!!

  • Newbie
  • Can someone help me figure out why spotify will not work at all. I have erased all traces of spotify on my phone and SD card, re installed but still same issue...... I'm at a loss!!!
  • 1260085297
  • Regular
  • 362 Views
  • 3 replies
  • 0 likes
  • 362 Views
  • 3 replies
  • 0 likes

Terrible New Update

I got excited to see that I can FINALLY search for offline songs (aka have my music not treated like a second class citizen) when lo and behold, it doesn't even play. Not even under artists with a mix between offline material and Spotify's catalogue....

  • Visitor
  • I got excited to see that I can FINALLY search for offline songs (aka have my music not treated like a second class citizen) when lo and behold, it doesn't even play. Not even under artists with a mi...
  • user-removed
  • Not applicable
  • 457 Views
  • 2 replies
  • 1 likes
  • 457 Views
  • 2 replies
  • 1 likes

Spotify doesn't download all songs offline

Hello I'm new here so I'm asking for understanding if I'm putting this post in the wrong section. I have a problem with offline mode. I do have Spotify Premium and I use it on 3 devices: HTC One X+, Sony Xperia Z2 and Ipad Mini with Retina Display. M...

  • Casual Listener
  • Hello   I'm new here so I'm asking for understanding if I'm putting this post in the wrong section.   I have a problem with offline mode. I do have Spotify Premium and I use it on 3...
  • Lucas_Sasso
  • Casual Listener
  • 3963 Views
  • 4 replies
  • 0 likes
  • 3963 Views
  • 4 replies
  • 0 likes

mi música

Activé el modo de calidad alta en mi Android y al rato se me borraron absolutamente todas las canciones de mi música. Las play lists siguen ahí pero igual se me desactivaron y tuve q volver a marcar la opción de descargar. Por favor ayudenme

  • Newbie
  • Activé el modo de calidad alta en mi Android y al rato se me borraron absolutamente todas las canciones de mi música. Las play lists siguen ahí pero igual se me desactivaron y tuve q volver a marcar ...
  • 71434320t
  • Casual Listener
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Radio is not working

Im using Oneplus One and latest version of spotify downloaded from play market. Radio is not working, Im getting something like 'this station cannot be played'.. I've done so far, uninstalled the app, cleared cache. Issue still persists. Weird thing ...

  • Casual Listener
  • Im using Oneplus One and latest version of spotify downloaded from play market.   Radio is not working, Im getting something like 'this station cannot be played'..    I've done...
  • kksi
  • Casual Listener
  • 457 Views
  • 7 replies
  • 0 likes
  • 457 Views
  • 7 replies
  • 0 likes

Re: [iOS] Searching on "Send To" causes app crash

I'm not sure if this is related, but I'm unable to share songs with users on my Moto X running Android as well. I can select "send to" but when I try to search for a user nothing appears. I am able to share with specific users in the desktop interfac...

  • Regular
  • I'm not sure if this is related, but I'm unable to share songs with users on my Moto X running Android as well. I can select "send to" but when I try to search for a user nothing appears. I am able t...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Solved!! Spotify won't start on a Sony Xperia Z3 Compact

Hi, I have just started up my new Z3 Compact, installed a 64GB SD card and downloaded Spotify. I have had a premium subscription for several years used on many devices. For the first time ever Spotify will not start. Is this a familiar problem with a...

  • Casual Listener
  • Hi,   I have just started up my new Z3 Compact, installed a 64GB SD card and downloaded Spotify. I have had a premium subscription for several years used on many devices. For the first time ...
  • Liam
  • Community Legend
  • 3298 Views
  • 5 replies
  • 0 likes
  • 3298 Views
  • 5 replies
  • 0 likes

help please.

I have a pay safe card that i got for cristmas and on pay safe website it says that i can use pay safe on spotify but i don't know how? Please help

  • Newbie
  • I have a pay safe card that i got for cristmas and on pay safe website it says that i can use pay safe on spotify but i don't know how? Please help
  • Merik
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Genre radio stations not working in mobile app

Im a premium user. Everything works just fine on the desktop version ( I use the linux client) But on the android client I cannot listen to any of the pre defined genre radio stations. None of them work. When I click on any of them I get this message...

  • Regular
  • Im a premium user. Everything works just fine on the desktop version ( I use the linux client)  But on the android client I cannot listen to any of the pre defined genre radio stations.  No...
  • user-removed
  • Not applicable
  • 1271 Views
  • 5 replies
  • 0 likes
  • 1271 Views
  • 5 replies
  • 0 likes

Sorry. This radio station can't be started.

All of a sudden I am no longer to play any of the genre radio stations in Spotify on my Android phone. They work on the Windows client and I am even able to transfer from playing on my computer to my phone over bluetooth but I cannot start any of the...

  • Newbie
  • All of a sudden I am no longer to play any of the genre radio stations in Spotify on my Android phone.  They work on the Windows client and I am even able to transfer from playing on my computer...
  • jaybot
  • Regular
  • 1958 Views
  • 5 replies
  • 0 likes
  • 1958 Views
  • 5 replies
  • 0 likes

Can I use my Android phone to control Spotify on my Denon AVRX2000 amp?

They are both on the same wifi network and the Denon interface is slow and average. Thank you:). Shaun,

  • Newbie
  • They are both on the same wifi network and the Denon interface is slow and average.  Thank you:). Shaun,
  • Liam
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

"Track not available"

The last couple of times I've used Spotify, all of my songs will stay playing for a second and then stop, displaying the message "track not available". What's going on??

  • Visitor
  • The last couple of times I've used Spotify, all of my songs will stay playing for a second and then stop, displaying the message "track not available". What's going on??
  • OviiiOne
  • Community Legend
  • 310 Views
  • 5 replies
  • 0 likes
  • 310 Views
  • 5 replies
  • 0 likes

music stream stops on android

I'll have full bars, and I have the quality down to normal but after a couple of songs the music just stops like I have no signal.Moto X Spotify PremiumAndroid 4.4.4Any ideas?

  • Music Fan
  • I'll have full bars, and I have the quality down to normal but after a couple of songs the music just stops like I have no signal. Moto X Spotify Premium Android 4.4.4 Any ideas?
  • seanlaw27
  • Music Fan
  • 427 Views
  • 3 replies
  • 0 likes
  • 427 Views
  • 3 replies
  • 0 likes

Solved!! App won't start up on HTC One M8

=== START OF TEMPLATE === Description Please describe the problem The app won't start up on my HTC One M8. What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and get the same ...

  • Casual Listener
  • === START OF TEMPLATE ===   Description Please describe the problem The app won't start up on my HTC One M8.    What are the steps you took to get to the error/issue? ...
  • agupta98
  • Casual Listener
  • 6875 Views
  • 6 replies
  • 1 likes
  • 6875 Views
  • 6 replies
  • 1 likes

offline mode not working

hi im a premium user and am trying to download songs so i can listen to them offline but once there done it loggs me out and when i go back in theyve gone again!need help! it didnt do this on the old version! plus when i go into my sd storage theres ...

  • Casual Listener
  • hi im a premium user and am trying to download songs so i can listen to them offline but once there done it loggs me out and when i go back in theyve gone again!need help! it didnt do this on the o...
  • WilliamOffline
  • Roadie
  • 4709 Views
  • 9 replies
  • 0 likes
  • Other
  • 4709 Views
  • 9 replies
  • 0 likes

OptOut from mobileapptracking.com

I use the Android App for Spotify. Regularly I see requests like this in my logfiles: https://3672.engine.mobileapptracking.com/serve?ver=3.4.2&transaction_id=XXX&sdk=android&action=session&advertiser_id=3672&package_name=com.spotify.music&site_id=59...

  • Casual Listener
  • I use the Android App for Spotify. Regularly I see requests like this in my logfiles:   https://3672.engine.mobileapptracking.com/serve?ver=3.4.2&transaction_id=XXX&sdk=android&a...
  • Daniel
  • Community Legend
  • 1623 Views
  • 3 replies
  • 0 likes
  • 1623 Views
  • 3 replies
  • 0 likes